Discussioni Live Chat Software

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

Per i miei modelli di email

Desk360 offers text support for your product prepared by professional translators in 40 languages. You can add alternative Desk360 texts to your pages that you can use for customizations that you will make during integration, and if you want to use your own texts, you can enter the equivalent of... Leggi di più

I need to be able to extract automatically from Intercom each month, a report with the open/click rates of my campaigns, and I see no way of doing that currently

È nostra massima priorità essere in grado di fornirti la piattaforma di supporto clienti più agile, in modo che tu possa offrire ai tuoi clienti un'esperienza eccezionale. Quando si tratta di servizio clienti, l'email è ancora il canale scritto di riferimento. Ma Desk360 ti consente di... Leggi di più

En que departamentos, horarios, tickets, automatizaciones...

I want to create an email pipepline with people who sign up for my email list but may not purchase initially after signing up. How can I lead these potential subscribers into becoming customers.

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

Random users are getting Unresponsive error while using Ujet voice application. There is no explanation for this I could find anywhere and any help would be appreciated. I hear from our client that this is related to bandwidth however the utilization on our internet links is less than 70%.

NA

We use intercom on web for help and support. We also have a mobile app where my users may run into problems. How best can I see the steps that they are taking, and capture other metadata about them so that I can help them? Does this need additional payment or purchasing a new feature? What types... Leggi di più

I deal with mainly calls and sometimes my calls are super slow when I'm talking to customers. I'll be talking to them and then they'll come in as if I never said anything to them. I know my internet connection is good too.

I want to implant the live chat feature into a future website and want to know how to or what is the best way to go about it

We find that Product Tours don't always fire as expected - any suggestions?

I already feel as if this app is super amazing, but I am curious as to ways to improve this app. What will be the next big feature or request that you all will be adding to this app to help our lives be easier? This is already a super amazing app, so I am just wondering as to the endless... Leggi di più

This software is very useful and very cost effective and very useful software and this highly recommended software so that you can use have it very user friendly so i liked it so much and this is very useful and user friendly so this is highly recommended from me so that we can have it easy... Leggi di più

Alcune caselle di posta sono prioritarie e avere un suono di notifica unico per determinate caselle di posta per le chat e le email dei clienti aiuterà molto ad essere più reattivi con questo gruppo di persone.

Voglio etichettare gruppi di persone senza dover fare affidamento sui file CSV. Oppure, se lo faccio, posso farlo più volte contemporaneamente?

I found the audio notification forgettable... I would like it to be more dynamic, so it catches my attention. I am a kinetic person, so a combination of visual and audio cues would help me get through the process of using Support faster.

instead of being almost monochromatic, have different colors

Non ho ricevuto notifiche sonore delle chat nell'ultimo mese e le sento solo quando una chat è già stata risposta da me o da uno dei miei compagni di squadra.

currently I send them from my email and mention our support mail in CC

I would like to know about it, as it would be more interesting so that we can create even more strategies

Sono curioso di sapere se questo è sistemico con loro, o se è solo con noi.

Should I create a company email first to make use of Zendesk?

Penso davvero che tu debba considerare di creare un'app calendario per i dispositivi iOS e Android. Questo la renderebbe una soluzione di comunicazione completa.

Why is the company so disconnected and disorganized?

If you embed some solution videos on the website that will help more zendesk users to find solutions regarding any problems. Because videos show the actual steps for the services we are looking for.

I need to review every function and formula so that I can build better reports.

Vorrei cambiare il suono delle notifiche e gestire i messaggi nella lingua preferita anche se inviati in altre lingue, e sarebbe davvero utile se potessi condividere un articolo a riguardo.

We are always looking to make things easier; what's the best way to do that without breaking the bank.

I would like to CC a teammate in my sequences because I need the boss to be present un some of the sequesences

On ServiceNow, we can split up tickets based on the team a user sent the ticket to - for example, our product team versus our infrastructure team. Can this be done?

I have to wait several seconds, when I click in a campaign, before having the possibility to modify a text. And the update of the sales funnels is also very slow. Sometimes, I have to reload the page.

Gostaria de agrupar usuários para campanhas de email a partir de seus comportamentos e n!ao apenas tags. Tneho grandes problemas de agrupar os usuários por causa dessa obrigatoriedade de sempre marcá-los com tags.

I currently use Gladly to assist customers who have issues, questions, or tasks that need to be completed pertaing to their retail purchase orders. I have always wondered, what else can Gladly do? What other applications can it be used for?

While I've to downgrade an user from "Staff" to "Contributor", it forces me to reassign all the tickets to other first, however, there are a lot of tickets, I can only select at most 30 tickets at once for reassignment. There is no way to select all tickets at once. I've to done multiple times.

How to automate your business 100% on autopilot

Ci sono molte volte in cui voglio chiudere un ticket cliccando sul pulsante "Invia e risolvi" e voglio che il cliente lo segni come Utile, ma non posso perché continuano a dirmi che la domanda "Questa risposta è stata utile?" non appare. Perché sta succedendo? È strano perché a volte appare e a... Leggi di più

Le persone ci danno 1 per le domande a cui non sanno rispondere perché non hanno visitato la nostra comunità. Dovremmo avere un'opzione N/A!

Questi processi sono davvero noiosi, Questi processi sono davvero noiosi,

Nel creare un'altra email nella versione, non sono riuscito a farla funzionare...

Voglio collegare i clienti su un gateway di Accesso con Zoho, in modo che quando sono connessi al nostro ambiente abbiano una transizione senza interruzioni al supporto tecnico utilizzando SAML dal gateway di Accesso.

no grazie

I'm trying to set up a collections workflow for our company with over 3K customers and I'm trying to set up Zoho Desk for that main purpose. Still not sure if it will work or not.