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At a Glance
Market Segments
Enterprise (57.1% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Yoizen Omnichannel CX Platform
Star Rating
(28)4.6 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Yoizen Omnichannel CX PlatformZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a preferred choice for organizations that prioritize efficient ticket management. In contrast, Yoizen Omnichannel CX Platform also offers a robust ticketing system but scores slightly lower at 8.4, indicating that while it is effective, it may not be as comprehensive as Zendesk's solution.
- Reviewers mention that Yoizen's omnichannel capabilities are a standout feature, scoring 8.9, which allows for seamless customer interactions across various channels. In comparison, Zendesk's omnichannel support is rated at 8.2, suggesting that while it is functional, it may not provide the same level of integration and fluidity as Yoizen.
- G2 users highlight the superior customization options in Yoizen, with a score of 9.2 for customization, which allows businesses to tailor the platform to their specific needs. Zendesk, while offering customization, scores lower at 8.8, indicating that users may find Yoizen's flexibility more appealing for unique business requirements.
- Users on G2 report that Zendesk's quality of support is highly rated at 8.4, with many reviewers praising the responsiveness and helpfulness of the support team. Conversely, Yoizen's support quality is rated slightly higher at 8.5, suggesting that users may experience a marginally better support experience with Yoizen.
- Reviewers mention that the ease of setup for Yoizen is rated at 8.3, which is notably better than Zendesk's score of 7.9. This indicates that users may find Yoizen's onboarding process more straightforward and less time-consuming, making it a favorable option for teams looking to implement quickly.
- Users say that the knowledge base feature in Yoizen is particularly strong, scoring 9.3, which enhances self-service capabilities for customers. In contrast, Zendesk's knowledge base is rated at 8.5, suggesting that while it is effective, it may not offer the same depth and user-friendliness as Yoizen's knowledge management tools.
Pricing
Entry-Level Pricing
Yoizen Omnichannel CX Platform
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Yoizen Omnichannel CX Platform
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
25
8.6
5,118
Ease of Use
8.7
26
8.6
5,162
Ease of Setup
8.3
22
8.0
3,186
Ease of Admin
8.4
22
8.2
3,073
Quality of Support
8.5
25
8.4
4,796
Has the product been a good partner in doing business?
9.2
20
8.4
2,999
Product Direction (% positive)
10.0
26
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
8.5
13
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
8.5
14
8.1
468
8.8
14
8.1
465
8.5
14
8.3
449
8.0
14
8.1
448
7.9
13
8.2
356
Platform
7.7
14
8.6
471
8.2
14
8.3
468
8.1
14
8.3
463
6.8
14
8.2
464
6.1
14
Feature Not Available
8.1
14
Feature Not Available
7.7
14
8.4
454
Generative AI
7.9
14
8.2
113
7.9
14
8.2
112
Conversational Platform
9.2
10
8.1
859
8.9
9
8.3
716
8.3
9
8.2
684
8.5
10
8.2
749
Support Automation
8.8
11
8.2
714
8.3
9
8.3
757
8.0
9
8.4
711
8.9
9
8.1
788
Generative AI
7.3
8
7.8
204
7.1
8
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
7.5
8
8.1
82
6.9
8
7.6
77
8.5
8
8.1
84
Automation
8.8
8
8.1
83
9.2
8
8.2
83
8.8
8
8.1
84
Artificial Intelligence
8.8
8
7.8
83
9.0
7
7.7
82
8.8
8
7.7
84
Generative AI
8.0
10
Feature Not Available
8.0
10
7.9
207
5.5
10
Feature Not Available
Communication
8.0
10
8.6
950
|
Verified
8.2
11
8.5
964
|
Verified
8.0
11
8.1
720
8.2
11
8.5
737
|
Verified
6.8
10
8.0
520
Internal Use
8.5
13
8.0
1777
|
Verified
7.9
12
8.5
849
|
Verified
7.5
10
8.1
650
7.7
11
8.5
898
8.0
11
8.6
824
|
Verified
8.3
11
8.3
848
|
Verified
Generative AI
8.3
9
Feature Not Available
Self-Service Experience
9.3
12
8.5
1499
9.1
11
8.5
1436
7.5
10
8.0
1024
6.7
10
7.7
648
8.7
10
8.0
780
Self-Service Platform
8.3
9
8.2
828
8.6
11
8.2
841
8.0
11
7.7
658
8.6
11
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
7.9
13
7.8
67
7.9
13
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Yoizen Omnichannel CX Platform and Zendesk for Customer Service are categorized as Chatbots, Customer Self-Service, Live Chat, Help Desk, Digital Customer Service Platforms, Customer Service Automation, and Conversational Support
Unique Categories
Yoizen Omnichannel CX Platform has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Yoizen Omnichannel CX Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
39.3%
Pharmaceuticals
7.1%
Oil & Energy
7.1%
Hospital & Health Care
7.1%
Consumer Services
7.1%
Other
32.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Yoizen Omnichannel CX Platform has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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