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Compare Userlane and WalkMe 
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Product Fruits
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At a Glance
Market Segments
Enterprise (40.0% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Userlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in its "Checklists" feature, achieving a perfect score of 10.0, which reviewers mention significantly enhances user onboarding experiences compared to Userlane's offerings.
- Reviewers mention that Userlane's "Quality of Support" is outstanding, with a score of 9.8, which is notably higher than WalkMe's 8.8, indicating a more responsive and helpful support team.
- G2 users highlight WalkMe's "ServiceNow Integration" as a standout feature with a perfect score of 10.0, making it particularly appealing for enterprises already using ServiceNow, while Userlane lacks this specific integration.
- Users on G2 report that Userlane's "Personalization" capabilities, scoring 9.0, allow for more tailored user experiences compared to WalkMe's 8.1, which can be crucial for businesses looking to enhance user engagement.
- Reviewers say that WalkMe's "Audio-visual Walkthroughs" scored 7.9, which some users find less engaging than Userlane's 9.0 score in the same category, suggesting that Userlane may provide a more interactive onboarding experience.
- Users report that WalkMe's "User Segmentation" feature scores 8.5, while Userlane shines with a score of 9.2, indicating that Userlane offers more robust options for targeting specific user groups effectively.
Pricing
Entry-Level Pricing
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
WalkMe
No pricing availableFree Trial
Userlane
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.8
64
8.7
465
Ease of Use
8.9
67
8.3
473
Ease of Setup
8.6
61
8.1
382
Ease of Admin
8.6
62
8.3
360
Quality of Support
9.8
63
8.8
460
Has the product been a good partner in doing business?
9.6
63
8.9
358
Product Direction (% positive)
9.8
60
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
8.5
12
7.9
286
8.2
24
8.1
320
User Support
9.2
28
8.6
310
8.9
19
7.7
250
8.6
18
8.0
258
Walkthrough Type
Feature Not Available
8.0
266
9.2
26
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
45
Analytics - Digital Adoption Platform
Not enough data
8.6
45
Functions - Digital Adoption Platform
Not enough data
8.8
46
Not enough data
9.2
46
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Project Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Not enough data
Customer Engagement
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
9.0
21
8.4
201
8.5
18
8.3
200
Feature Not Available
8.1
192
Feature Not Available
6.7
137
Feature Not Available
8.1
171
Self-Service Platform
8.7
21
8.3
174
8.7
20
8.2
179
Feature Not Available
7.1
137
8.1
16
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Userlane and WalkMe are categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Discussions
Userlane has no discussions with answers
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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