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Compare Userlane and WalkMe 
At a Glance
Market Segments
Enterprise (40.0% of reviews)
Enterprise (59.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Userlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneWalkMe
Star Rating
(532)4.5 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WalkMe excels in reducing training time through its in-app support and self-service learning features, which significantly enhance efficiency and productivity. Users appreciate how it guides them step-by-step, making onboarding smoother and less confusing.
- Users say that Userlane offers a user-friendly editor and quick editing capabilities, which can be beneficial for teams needing to make rapid adjustments. The HEART dashboard is also highlighted for its effectiveness in identifying potential issues, showcasing Userlane's focus on user engagement.
- Reviewers mention that WalkMe's overall quality is bolstered by its strong customer service, which is frequently praised for being responsive and helpful. This support is a key factor in driving efficient digital adoption, making it a preferred choice for many organizations.
- According to verified reviews, Userlane shines in its quality of support, receiving high marks for prompt assistance when needed. This reliability can be crucial for teams that require immediate help during implementation or daily use.
- G2 reviewers highlight that while WalkMe has a higher overall satisfaction score, Userlane's ease of use and setup are also commendable, with users noting that it is straightforward to get started and manage. This balance makes both tools appealing, depending on specific user needs.
- Users report that WalkMe's extensive features and seamless integration capabilities make it a powerful tool for enterprises, while Userlane's focus on user segmentation and behavior-responsive messaging provides a tailored experience that can enhance user engagement.
Pricing
Entry-Level Pricing
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
WalkMe
No pricing availableFree Trial
Userlane
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.8
64
8.7
465
Ease of Use
8.9
67
8.3
474
Ease of Setup
8.6
61
8.1
383
Ease of Admin
8.6
62
8.3
360
Quality of Support
9.8
63
8.8
460
Has the product been a good partner in doing business?
9.6
63
8.9
358
Product Direction (% positive)
9.8
60
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
8.5
12
7.9
286
8.2
24
8.1
320
User Support
9.2
28
8.6
310
8.9
19
7.7
250
8.6
18
8.0
258
Walkthrough Type
Feature Not Available
8.0
266
9.2
26
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
46
Analytics - Digital Adoption Platform
Not enough data
8.7
46
Functions - Digital Adoption Platform
Not enough data
8.9
47
Not enough data
9.2
47
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Project Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Not enough data
Customer Engagement
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
9.0
21
8.4
201
8.5
18
8.3
200
Feature Not Available
8.1
192
Feature Not Available
6.7
137
Feature Not Available
8.1
172
Self-Service Platform
8.7
21
8.3
174
8.7
20
8.2
180
Feature Not Available
7.1
137
8.1
16
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Userlane and WalkMe are categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.9%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.1%
Discussions
Userlane has no discussions with answers
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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