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Compare User.com and tawk.to 
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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
User.com
Star Rating
(48)4.3 out of 5
Market Segments
Small-Business (79.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about User.comtawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in Ease of Setup with a score of 9.3, making it a preferred choice for small businesses looking for quick implementation, while User.com trails behind with a score of 8.5.
- Reviewers mention that tawk.to offers superior Pop-up Chat features, scoring 9.3, which enhances customer engagement, whereas User.com scores slightly higher at 9.5 but lacks the same level of customization.
- G2 users highlight that tawk.to provides a more user-friendly experience with an Ease of Use rating of 9.1 compared to User.com's 8.5, indicating that tawk.to is easier for teams to adopt without extensive training.
- Reviewers mention that User.com shines in Lead Management with a high score of 9.4, particularly in Online Behavior Tracking, which allows for better targeting of leads, while tawk.to does not have a dedicated lead management feature.
- Users on G2 report that User.com has a more robust Customer Support Portal with a score of 9.6, providing extensive resources for troubleshooting, while tawk.to scores 8.1 in Call Center Features, indicating a gap in support capabilities.
- Reviewers say that tawk.to offers a free entry-level price, making it accessible for small businesses, while User.com does not have a free tier, which may deter budget-conscious users.
Pricing
Entry-Level Pricing
User.com
No pricing availabletawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
User.com
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.2
40
9.1
168
Ease of Use
8.5
40
9.1
168
Ease of Setup
8.5
19
9.2
83
Ease of Admin
9.2
17
9.1
77
Quality of Support
8.7
38
8.4
137
Has the product been a good partner in doing business?
8.3
17
9.0
66
Product Direction (% positive)
8.7
36
9.0
161
Features by Category
Sales Force Automation
6.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Not enough data
Not enough data
8.6
6
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
Marketing Automation
8.6
7
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Customer Support
7.5
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
7.6
7
|
Verified
Not enough data
Reporting & Analytics
7.1
8
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
Mobile & Social
7.8
6
Not enough data
7.5
6
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.2
6
|
Verified
Not enough data
Not enough data
Not enough data
Integration
8.6
6
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.0
10
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
Online Marketing
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Not enough data
Lead Management
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Campaign Management
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Not enough data
Social
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Not enough data
Reporting & Analytics
7.7
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Not enough data
Platform
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
6.4
11
Communication
9.4
6
|
Verified
9.2
135
|
Verified
9.4
6
|
Verified
8.9
136
|
Verified
8.6
7
|
Verified
8.0
100
|
Verified
9.7
5
|
Verified
8.9
118
|
Verified
Not enough data
8.3
41
Internal Use
9.3
5
|
Verified
8.5
124
|
Verified
8.9
6
|
Verified
8.8
123
|
Verified
8.1
6
|
Verified
8.4
113
7.9
7
|
Verified
8.6
116
|
Verified
7.5
8
|
Verified
8.7
111
|
Verified
7.6
7
|
Verified
8.3
112
|
Verified
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
User.com and tawk.to are categorized as Live Chat
Unique Categories
tawk.to has no unique categories
Reviews
Reviewers' Company Size
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.8%
Information Technology and Services
12.5%
Computer Software
12.5%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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