# Positive User vs tawk.to Comparison


| | Positive User | tawk.to | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 51 | 203 | 
| **Largest Market Segment** | Small-Business (76.5% of reviews) | Small-Business (73.5% of reviews) | 
| **Entry Level Price** | €69.00 1 Seat Per Month | Free Per Month | 

---
## Top Pros & Cons

### Positive User

Pros:
- Automation (3 reviews)
- Automation Features (3 reviews)

Cons:
- Automation Complexity (3 reviews)
- Automation Issues (2 reviews)

### tawk.to

Pros:
- Ease of Use (6 reviews)
- Easy Setup (3 reviews)

Cons:
- Chatbot Issues (2 reviews)
- Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Positive User | tawk.to | 
|---|---|---|
  | **Meets Requirements** | 8.2 (40 reviews) | 9.1 (175 reviews) | 
  | **Ease of Use** | 8.5 (40 reviews) | 9.0 (175 reviews) | 
  | **Ease of Setup** | 8.5 (19 reviews) | 9.0 (90 reviews) | 
  | **Ease of Admin** | 9.2 (17 reviews) | 9.0 (78 reviews) | 
  | **Quality of Support** | 8.7 (38 reviews) | 8.4 (142 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (17 reviews) | 8.9 (67 reviews) | 
  | **Product Direction (% positive)** | 8.7 (36 reviews) | 8.9 (168 reviews) | 

---
## Pricing

### Positive User

#### Entry-Level Pricing

Plan: Campaigns                                      

Price: €69.00 1 Seat Per Month

Description: A focused solution for teams that send email campaigns. 
Includes email marketing, A/B testing, drag-and-drop Studio, and basic contact management — everything you need to start engaging your audience. 

Key Features:
- Email Marketing
- SMS Marketing
- Whatsapp Marketing

[Browse all 4 editions](https://www.g2.com/products/positive-user/pricing)

#### Free Trial

Yes

### tawk.to

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: Free forever

Key Features:
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base

[Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Positive User** | 7.8/10 | 12 |
| **tawk.to** | N/A | N/A |

#### Sales Force Automation

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Contact & Account Management** | 6.9 (8 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.1 (8 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.5 (8 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | Not enough data | Not enough data | 
| **Desktop Integration** | 8.6 (6 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 6.4 (6 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 6.7 (5 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Email Marketing** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.3 (8 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 9.0 (8 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 9.7 (5 reviews) ✓ Verified | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Case Management** | 7.5 (8 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 9.0 (8 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.3 (9 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 7.6 (7 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Field Sales Management** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Reporting** | 7.1 (8 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.6 (9 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.4 (7 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Social Collaboration Features** | 7.8 (6 reviews) | Not enough data | 
| **Social Network Integration** | 7.5 (6 reviews) | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Multi-Channel Social Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Workflow Capability** | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.4 (6 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | Not enough data | Not enough data | 
| **Performance and Reliability** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Data Import & Export Tools** | 8.6 (6 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Internal Chat Integration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Positive User | tawk.to | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Calendar/Reminder System** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **For Startups** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Mac Devices** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Softphone** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Email Sequences** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Business Card/Badge Scanning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Social Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Brand Tracking** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Positive User** | 8.6/10 | 13 |
| **tawk.to** | N/A | N/A |

#### Email Marketing

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Building and Personalizing Emails** | 9.0 (10 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 8.8 (8 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 8.5 (9 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 8.3 (8 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Landing Pages and Forms** | 9.2 (6 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 9.2 (6 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 8.9 (6 reviews) | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Multivariate Testing** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Marketing Lead Database** | 9.2 (6 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 8.1 (7 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 8.1 (6 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 8.5 (8 reviews) ✓ Verified | Not enough data | 
| **Email Tracking** | 9.2 (6 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 9.7 (5 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 9.2 (8 reviews) ✓ Verified | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Social Marketing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Search Marketing** | Not enough data | Not enough data | 
| **SMS Marketing** | Not enough data | Not enough data | 
| **Website Visitor Tracking** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Program Management** | 8.1 (8 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 7.1 (7 reviews) | Not enough data | 
| **Calendaring** | 7.9 (8 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 6.7 (6 reviews) | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 

#### Social

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Social Listening** | 8.6 (7 reviews) | Not enough data | 
| **Social Sharing** | 8.3 (8 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 9.2 (8 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 8.8 (8 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | 8.8 (7 reviews) | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Basic Reporting** | 7.7 (8 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 9.0 (8 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 9.4 (6 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 9.4 (6 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.7 (5 reviews) | Not enough data | 
| **Behavior Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Sales Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | 9.0 (5 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **List Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 

#### Integration

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Data Import & Export Tools** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.5 (6 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Social Promotion** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mass Texting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Campaign Scheduling** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Marketing Calendar** | Not enough data | Not enough data | 
| **Customizable CTAs** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Positive User** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Lead Generation

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Positive User** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Campaigns

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Customize** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Retarget** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 

#### Analytics

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Campaign Performance** | Not enough data | Not enough data | 
| **Audience Insights** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 

#### Optimization

| Feature | Positive User | tawk.to | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Rich Notifications** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **App Notifications** | Not enough data | Not enough data | 
| **SMS Notifications** | Not enough data | Not enough data | 
| **Web Notifications** | Not enough data | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Subscriber Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Visual Workflow Management** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Notification Editor** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Positive User** | 8.6/10 | 8 |
| **tawk.to** | 8.1/10 | 156 |

#### Generative AI

| Feature | Positive User | tawk.to | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 5.9 (9 reviews) | 
| **AI Text-to-Speech** | Not enough data | 5.7 (9 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Pop-up Chat** | 9.4 (6 reviews) ✓ Verified | 9.2 (140 reviews) ✓ Verified | 
| **Notifications** | 9.4 (6 reviews) ✓ Verified | 8.9 (139 reviews) ✓ Verified | 
| **Targeted Emails** | 8.6 (7 reviews) ✓ Verified | 7.9 (99 reviews) ✓ Verified | 
| **In-App Messaging** | 9.7 (5 reviews) ✓ Verified | 8.9 (116 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (40 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Customization ** | 9.3 (5 reviews) ✓ Verified | 8.5 (123 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (6 reviews) ✓ Verified | 8.8 (124 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (6 reviews) ✓ Verified | 8.4 (112 reviews) | 
| **Knowledge Base** | 7.9 (7 reviews) ✓ Verified | 8.6 (117 reviews) ✓ Verified | 
| **Team Inbox ** | 7.5 (8 reviews) ✓ Verified | 8.7 (109 reviews) ✓ Verified | 
| **Customer Profiles** | 7.6 (7 reviews) ✓ Verified | 8.3 (110 reviews) ✓ Verified | 

#### Additional Functionality

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Positive User** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Positive User | tawk.to | 
|---|---|---|
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Screen Activity Recording** | Not enough data | Not enough data | 
| **Site Search Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Funnel Analysis** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Pageview Tracking** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Visualization** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Time on Site Tracking** | Not enough data | Not enough data | 
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **User Interaction Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Multiple Site Management** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Positive User (4):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [CRM Software](https://www.g2.com/categories/crm), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Push Notification Software](https://www.g2.com/categories/push-notification)



---
## Reviewer Demographics

### By Company Size

| Segment | Positive User | tawk.to | 
|---|---|---|
| **Small-Business** | 76.5% | 73.5% | 
| **Mid-Market** | 17.6% | 21.9% | 
| **Enterprise** | 5.9% | 4.6% | 

### By Industry

#### Positive User

- **Marketing and Advertising:** 20.8%
- **Computer Software:** 12.5%
- **Information Technology and Services:** 12.5%
- **Internet:** 8.3%
- **Accounting:** 6.3%
- **Hospitality:** 6.3%
- **Human Resources:** 4.2%
- **Staffing and Recruiting:** 4.2%
- **Market Research:** 2.1%
- **Management Consulting:** 2.1%
- **Other:** 20.8%

#### tawk.to

- **Information Technology and Services:** 12.3%
- **Computer Software:** 11.3%
- **Marketing and Advertising:** 8.7%
- **Internet:** 5.1%
- **Education Management:** 4.1%
- **Financial Services:** 3.1%
- **Consumer Electronics:** 3.1%
- **Consumer Services:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Retail:** 2.6%
- **Other:** 44.1%

---
## Alternatives

### Alternatives to Positive User

- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14799 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3916 reviews)
- [Manago AI](https://www.g2.com/products/manago-ai/reviews) — 4.4/5 stars (333 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (15938 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14338 reviews)
- [GetResponse](https://www.g2.com/products/getresponse/reviews) — 4.3/5 stars (1141 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [Customer.io](https://www.g2.com/products/customer-io/reviews) — 4.4/5 stars (946 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (763 reviews)

### Alternatives to tawk.to

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7083 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3916 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (813 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (502 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3773 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (204 reviews)
- [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### Positive User

- Title: [What does User.Com do?](https://www.g2.com/discussions/what-does-user-com-do) — 1 comment
  > **Top comment:** "I need more knowledge "
- Title: [Is User com good?](https://www.g2.com/discussions/is-user-com-good) — 1 comment
  > **Top comment:** "User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and..."
- Title: [Can you help me with the setup?](https://www.g2.com/discussions/can-you-help-me-with-the-setup) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our..."

### tawk.to

- Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment
  > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/positive-user-vs-tawk-to)