# Positive User vs tawk.to Comparison | | Positive User | tawk.to | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | | **Total Reviews** | 50 | 202 | | **Largest Market Segment** | Small-Business (78.0% of reviews) | Small-Business (73.3% of reviews) | | **Entry Level Price** | €69.00 1 Seat Per Month | Free Per Month | --- ## Top Pros & Cons ### Positive User Pros: - Automation (3 reviews) - Automation Features (3 reviews) Cons: - Automation Complexity (3 reviews) - Automation Issues (2 reviews) ### tawk.to Pros: - Ease of Use (6 reviews) - Easy Setup (3 reviews) Cons: - Chatbot Issues (2 reviews) - Limitations (2 reviews) --- ## Ratings Comparison | Rating | Positive User | tawk.to | |---|---|---| | **Meets Requirements** | 8.2 (40 reviews) | 9.1 (174 reviews) | | **Ease of Use** | 8.5 (40 reviews) | 9.0 (174 reviews) | | **Ease of Setup** | 8.5 (19 reviews) | 9.0 (89 reviews) | | **Ease of Admin** | 9.2 (17 reviews) | 9.0 (78 reviews) | | **Quality of Support** | 8.7 (38 reviews) | 8.4 (142 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (17 reviews) | 8.9 (67 reviews) | | **Product Direction (% positive)** | 8.7 (36 reviews) | 8.9 (167 reviews) | --- ## Pricing ### Positive User #### Entry-Level Pricing Plan: Campaigns Price: €69.00 1 Seat Per Month Description: A focused solution for teams that send email campaigns. Includes email marketing, A/B testing, drag-and-drop Studio, and basic contact management — everything you need to start engaging your audience. Key Features: - Email Marketing - SMS Marketing - Whatsapp Marketing [Browse all 5 editions](https://www.g2.com/products/positive-user/pricing) #### Free Trial Yes ### tawk.to #### Entry-Level Pricing Plan: Free Price: Free Per Month Description: Free forever Key Features: - Unlimited properties, widgets, and agent seats - Support center for messaging and ticketing emails - Knowledge Base [Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Positive User** | 7.8/10 | 12 | | **tawk.to** | N/A | N/A | #### Sales Force Automation | Feature | Positive User | tawk.to | |---|---|---| | **Contact & Account Management** | 6.9 (8 reviews) ✓ Verified | Not enough data | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | | **Opportunity & Pipeline Mgmt.** | 8.1 (8 reviews) ✓ Verified | Not enough data | | **Task / Activity Management** | 8.5 (8 reviews) ✓ Verified | Not enough data | | **Territory & Quota Management** | Not enough data | Not enough data | | **Desktop Integration** | 8.6 (6 reviews) ✓ Verified | Not enough data | | **Product & Price List Management** | 6.4 (6 reviews) ✓ Verified | Not enough data | | **Quote & Order Management** | 6.7 (5 reviews) ✓ Verified | Not enough data | | **Customer Contract Management** | 7.2 (6 reviews) ✓ Verified | Not enough data | #### Marketing Automation | Feature | Positive User | tawk.to | |---|---|---| | **Email Marketing** | 8.6 (7 reviews) ✓ Verified | Not enough data | | **Campaign Management** | 8.3 (8 reviews) ✓ Verified | Not enough data | | **Lead Management** | 9.0 (8 reviews) ✓ Verified | Not enough data | | **Marketing ROI Analytics** | 9.7 (5 reviews) ✓ Verified | Not enough data | #### Customer Support | Feature | Positive User | tawk.to | |---|---|---| | **Case Management** | 7.5 (8 reviews) ✓ Verified | Not enough data | | **Customer Support Portal** | 9.0 (8 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 8.3 (9 reviews) ✓ Verified | Not enough data | | **Call Center Features** | 7.2 (6 reviews) ✓ Verified | Not enough data | | **Support Analytics** | 7.6 (7 reviews) ✓ Verified | Not enough data | #### Reporting & Analytics | Feature | Positive User | tawk.to | |---|---|---| | **Reporting** | 7.1 (8 reviews) ✓ Verified | Not enough data | | **Dashboards** | 7.6 (9 reviews) ✓ Verified | Not enough data | | **Forecasting** | 7.4 (7 reviews) ✓ Verified | Not enough data | #### Mobile & Social | Feature | Positive User | tawk.to | |---|---|---| | **Social Collaboration Features** | 7.8 (6 reviews) | Not enough data | | **Social Network Integration** | 7.5 (6 reviews) | Not enough data | | **Mobile User Support** | Not enough data | Not enough data | #### Platform | Feature | Positive User | tawk.to | |---|---|---| | **Customization** | Not enough data | Not enough data | | **Workflow Capability** | 9.3 (5 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 9.4 (6 reviews) ✓ Verified | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Document & Content Mgmt.** | Not enough data | Not enough data | | **Performance and Reliability** | 7.2 (6 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | Not enough data | Not enough data | #### Integration | Feature | Positive User | tawk.to | |---|---|---| | **Data Import & Export Tools** | 8.6 (6 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 7.8 (6 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 7.2 (6 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Positive User | tawk.to | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | Positive User | tawk.to | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **Positive User** | 8.6/10 | 13 | | **tawk.to** | N/A | N/A | #### Email Marketing | Feature | Positive User | tawk.to | |---|---|---| | **Building and Personalizing Emails** | 9.0 (10 reviews) ✓ Verified | Not enough data | | **Sending Outbound Emails** | 8.8 (8 reviews) ✓ Verified | Not enough data | | **Manage Email Deliverability** | 8.5 (9 reviews) ✓ Verified | Not enough data | | **Automated Email Responses** | 8.3 (8 reviews) ✓ Verified | Not enough data | #### Online Marketing | Feature | Positive User | tawk.to | |---|---|---| | **Landing Pages and Forms** | 9.2 (6 reviews) ✓ Verified | Not enough data | | **Dynamic Content** | 8.9 (6 reviews) ✓ Verified | Not enough data | | **A/B Testing** | 8.9 (6 reviews) ✓ Verified | Not enough data | | **Mobile Optimized** | 9.2 (6 reviews) ✓ Verified | Not enough data | | **Search Tracking and Optimization** | 8.9 (6 reviews) | Not enough data | #### Lead Management | Feature | Positive User | tawk.to | |---|---|---| | **Marketing Lead Database** | 9.2 (6 reviews) ✓ Verified | Not enough data | | **Data Quality Management** | 9.3 (5 reviews) ✓ Verified | Not enough data | | **Segmentation** | 8.1 (7 reviews) ✓ Verified | Not enough data | | **Lead Scoring and Grading** | 8.1 (6 reviews) ✓ Verified | Not enough data | | **Lead Nurturing** | 8.5 (8 reviews) ✓ Verified | Not enough data | | **Online Behavior Tracking** | 9.2 (6 reviews) ✓ Verified | Not enough data | | **Automated Alerts and Tasks** | 9.7 (5 reviews) ✓ Verified | Not enough data | | **CRM Lead Integration** | 9.2 (8 reviews) ✓ Verified | Not enough data | #### Campaign Management | Feature | Positive User | tawk.to | |---|---|---| | **Program Management** | 8.1 (8 reviews) ✓ Verified | Not enough data | | **Event / Webinar Marketing** | 7.1 (7 reviews) | Not enough data | | **Calendaring** | 7.9 (8 reviews) ✓ Verified | Not enough data | | **Budgeting** | 6.7 (6 reviews) | Not enough data | #### Social | Feature | Positive User | tawk.to | |---|---|---| | **Social Listening** | 8.6 (7 reviews) | Not enough data | | **Social Sharing** | 8.3 (8 reviews) ✓ Verified | Not enough data | | **Social Campaigns** | 9.2 (8 reviews) ✓ Verified | Not enough data | | **Social Media Engagement** | 8.8 (8 reviews) ✓ Verified | Not enough data | | **Social Media Advertising** | 8.8 (7 reviews) | Not enough data | #### Reporting & Analytics | Feature | Positive User | tawk.to | |---|---|---| | **Basic Reporting** | 7.7 (8 reviews) ✓ Verified | Not enough data | | **Web Analytics** | 9.0 (8 reviews) ✓ Verified | Not enough data | | **ROI Analytics** | 9.4 (6 reviews) ✓ Verified | Not enough data | | **Revenue Analytics** | 9.4 (6 reviews) ✓ Verified | Not enough data | | **SEO / Keyword Analytics** | 8.7 (5 reviews) | Not enough data | #### Platform | Feature | Positive User | tawk.to | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Workflow Capability** | 9.0 (5 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 9.3 (5 reviews) ✓ Verified | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Output Document Generation** | Not enough data | Not enough data | #### Agentic AI - Marketing Automation | Feature | Positive User | tawk.to | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Integration | Feature | Positive User | tawk.to | |---|---|---| | **Data Import & Export Tools** | 7.8 (6 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 7.5 (6 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 8.0 (5 reviews) ✓ Verified | Not enough data | ### Lead Generation | Product | Score | Reviews | |---|---|---| | **Positive User** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Lead Generation | Feature | Positive User | tawk.to | |---|---|---| | **Lead Builder** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Marketing Automation Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | ### Push Notification | Product | Score | Reviews | |---|---|---| | **Positive User** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Campaigns | Feature | Positive User | tawk.to | |---|---|---| | **Customize** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Retarget** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Triggered Notifications** | Not enough data | Not enough data | #### Analytics | Feature | Positive User | tawk.to | |---|---|---| | **Campaign Performance** | Not enough data | Not enough data | | **Audience Insights** | Not enough data | Not enough data | #### Optimization | Feature | Positive User | tawk.to | |---|---|---| | **A/B Testing** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Rich Notifications** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Push Notification | Feature | Positive User | tawk.to | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Positive User** | 8.6/10 | 8 | | **tawk.to** | 8.1/10 | 155 | #### Generative AI | Feature | Positive User | tawk.to | |---|---|---| | **AI Text Generation** | Not enough data | 6.8 (12 reviews) | | **AI Text Summarization** | Not enough data | 5.9 (9 reviews) | | **AI Text-to-Speech** | Not enough data | 5.7 (9 reviews) | #### Communication | Feature | Positive User | tawk.to | |---|---|---| | **Pop-up Chat** | 9.4 (6 reviews) ✓ Verified | 9.2 (139 reviews) ✓ Verified | | **Notifications** | 9.4 (6 reviews) ✓ Verified | 8.9 (138 reviews) ✓ Verified | | **Targeted Emails** | 8.6 (7 reviews) ✓ Verified | 7.9 (99 reviews) ✓ Verified | | **In-App Messaging** | 9.7 (5 reviews) ✓ Verified | 8.9 (116 reviews) ✓ Verified | | **Co-Browsing** | Not enough data | 8.3 (40 reviews) | #### Internal Use | Feature | Positive User | tawk.to | |---|---|---| | **Customization ** | 9.3 (5 reviews) ✓ Verified | 8.5 (123 reviews) ✓ Verified | | **Conversation Archiving** | 8.9 (6 reviews) ✓ Verified | 8.8 (123 reviews) ✓ Verified | | **Lead Development** | 8.1 (6 reviews) ✓ Verified | 8.4 (112 reviews) | | **Knowledge Base** | 7.9 (7 reviews) ✓ Verified | 8.6 (117 reviews) ✓ Verified | | **Team Inbox ** | 7.5 (8 reviews) ✓ Verified | 8.7 (109 reviews) ✓ Verified | | **Customer Profiles** | 7.6 (7 reviews) ✓ Verified | 8.3 (110 reviews) ✓ Verified | ### Visitor Identification | Product | Score | Reviews | |---|---|---| | **Positive User** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Agentic AI - Visitor Identification | Feature | Positive User | tawk.to | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat) **Unique to Positive User (4):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [CRM Software](https://www.g2.com/categories/crm), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Push Notification Software](https://www.g2.com/categories/push-notification) --- ## Reviewer Demographics ### By Company Size | Segment | Positive User | tawk.to | |---|---|---| | **Small-Business** | 78.0% | 73.3% | | **Mid-Market** | 16.0% | 22.1% | | **Enterprise** | 6.0% | 4.6% | ### By Industry #### Positive User - **Marketing and Advertising:** 20.8% - **Computer Software:** 12.5% - **Information Technology and Services:** 12.5% - **Internet:** 8.3% - **Accounting:** 6.3% - **Hospitality:** 6.3% - **Human Resources:** 4.2% - **Staffing and Recruiting:** 4.2% - **Market Research:** 2.1% - **Management Consulting:** 2.1% - **Other:** 20.8% #### tawk.to - **Information Technology and Services:** 11.9% - **Computer Software:** 11.3% - **Marketing and Advertising:** 8.8% - **Internet:** 5.2% - **Education Management:** 4.1% - **Financial Services:** 3.1% - **Consumer Electronics:** 3.1% - **Consumer Services:** 3.1% - **Health, Wellness and Fitness:** 2.6% - **Retail:** 2.6% - **Other:** 44.3% --- ## Alternatives ### Alternatives to Positive User - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14695 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [SALESmanago](https://www.g2.com/products/salesmanago/reviews) — 4.4/5 stars (325 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14768 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13815 reviews) - [GetResponse](https://www.g2.com/products/getresponse/reviews) — 4.3/5 stars (1120 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (366 reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) — 4.4/5 stars (828 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (674 reviews) ### Alternatives to tawk.to - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6947 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews) - [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (197 reviews) - [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews) - [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews) --- ## Top Discussions ### Positive User - Title: [What does User.Com do?](https://www.g2.com/discussions/what-does-user-com-do) — 1 comment > **Top comment:** "I need more knowledge " - Title: [Is User com good?](https://www.g2.com/discussions/is-user-com-good) — 1 comment > **Top comment:** "User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and..." - Title: [Can you help me with the setup?](https://www.g2.com/discussions/can-you-help-me-with-the-setup) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our..." ### tawk.to - Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/positive-user-vs-tawk-to)