Introducing G2.ai, the future of software buying.Try now
Compare Catalyst and HubSpot Service Hub 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00 Per Month
Catalyst
Star Rating
(652)4.5 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatalystHubSpot Service Hub
Star Rating
(2,873)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, reflected in its higher G2 Score of 69.21 compared to Catalyst's 44.78. Users appreciate its comprehensive features, such as the built-in knowledge base that significantly reduces repetitive inquiries.
- Users say HubSpot Service Hub offers a more robust implementation experience, with many highlighting its intuitive onboarding process that helps teams get up and running quickly. In contrast, Catalyst has not received recent reviews, which may indicate challenges in user adoption or satisfaction.
- Reviewers mention that HubSpot Service Hub's automation tools are a game-changer, saving users hours each week by efficiently routing tickets and triggering follow-up emails. This level of automation is less emphasized in Catalyst, where users focus more on its modularity and UI design.
- According to verified reviews, HubSpot Service Hub is praised for its reporting and analytical capabilities, making it a preferred choice for businesses looking to gain insights into customer interactions. Users have noted that it is "best for reporting," while Catalyst, although strong in customer health monitoring, does not match this level of analytical depth.
- Users highlight that Catalyst's user interface allows for effortless information viewing, which is a significant advantage for teams needing quick access to data. However, HubSpot Service Hub's comprehensive client management features, such as keeping all client information in one place, provide a more holistic view of customer interactions.
- Reviewers note that while both platforms have strong support ratings, HubSpot Service Hub's quality of support is slightly lower than Catalyst's. However, HubSpot's extensive resources and community support help users navigate challenges effectively, making it a reliable partner in customer success.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableHubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Catalyst
No trial information availableHubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.5
510
8.5
2,112
Ease of Use
8.8
518
8.6
2,304
Ease of Setup
8.3
208
8.3
1,315
Ease of Admin
8.5
146
8.5
913
Quality of Support
8.9
442
8.8
1,940
Has the product been a good partner in doing business?
9.3
146
8.8
901
Product Direction (% positive)
9.1
471
8.7
1,980
Features by Category
Ticket and Case Management
Not enough data
8.5
767
|
Verified
Not enough data
8.4
768
|
Verified
Not enough data
8.4
773
|
Verified
Not enough data
8.2
706
|
Verified
Not enough data
7.8
483
Not enough data
8.2
707
|
Verified
Not enough data
8.4
716
Not enough data
8.7
739
|
Verified
Generative AI
Not enough data
7.4
96
Not enough data
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
Not enough data
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
448
Not enough data
7.7
465
Platform
Not enough data
7.4
513
Not enough data
8.1
625
|
Verified
Not enough data
8.4
668
|
Verified
Not enough data
8.3
624
|
Verified
Not enough data
8.3
719
|
Verified
Not enough data
8.5
742
|
Verified
Customer Information
8.5
348
|
Verified
8.4
611
|
Verified
8.5
341
|
Verified
8.6
744
|
Verified
8.7
345
|
Verified
8.6
790
|
Verified
7.9
309
|
Verified
8.0
484
|
Verified
8.4
320
|
Verified
8.3
607
|
Verified
7.9
309
|
Verified
8.3
594
|
Verified
6.3
222
8.5
752
|
Verified
Predictions
8.1
302
|
Verified
7.5
458
|
Verified
7.6
265
|
Verified
7.9
480
|
Verified
7.9
254
8.2
559
Feature Not Available
7.8
408
|
Verified
Platform
8.4
330
|
Verified
8.5
862
|
Verified
7.9
295
|
Verified
8.2
710
|
Verified
7.7
282
|
Verified
8.4
745
|
Verified
8.2
292
|
Verified
8.6
816
|
Verified
8.0
309
|
Verified
8.4
867
|
Verified
8.3
316
|
Verified
8.2
663
8.6
301
|
Verified
8.5
788
|
Verified
8.7
269
|
Verified
8.8
749
|
Verified
8.5
319
|
Verified
8.7
858
|
Verified
8.6
302
|
Verified
8.8
842
|
Verified
Generative AI
Feature Not Available
7.7
121
Feature Not Available
7.8
118
Agentic AI - Customer Success
5.5
16
7.5
92
5.9
16
7.6
93
6.9
16
7.7
94
5.4
15
7.8
93
5.6
16
7.7
93
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
Not enough data
Feature Not Available
Not enough data
7.9
72
Not enough data
Intelligence
7.7
63
Not enough data
Feature Not Available
Not enough data
7.0
59
Not enough data
Mapping
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Revenue Optimization
7.1
8
Not enough data
7.3
8
Not enough data
7.1
8
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
7.7
8
Not enough data
Platform Basics
7.9
56
Not enough data
Feature Not Available
Not enough data
7.9
50
Not enough data
Feature Not Available
Not enough data
7.4
48
Not enough data
Agentic AI - Customer Journey Mapping
6.9
6
Not enough data
Platform Basics
7.4
60
Not enough data
7.8
65
Not enough data
Platform Data
7.6
63
Not enough data
7.5
63
Not enough data
8.5
69
Not enough data
7.7
61
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.8
64
Not enough data
7.8
61
Not enough data
Agentic AI - Customer Journey Analytics
6.7
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
Not enough data
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Support Automation
Not enough data
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
Not enough data
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Internal Use
Not enough data
8.1
625
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
341
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
Not enough data
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Self-Service Platform
Not enough data
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Catalyst and HubSpot Service Hub are categorized as Customer Success
Unique Categories
Catalyst is categorized as Customer Revenue Optimization, Customer Data Platform (CDP), Customer Journey Mapping, and Customer Journey Analytics
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Live Chat, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.4%
Information Technology and Services
17.3%
Marketing and Advertising
10.2%
Financial Services
4.9%
Computer & Network Security
3.7%
Other
23.6%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
Catalyst has no discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
