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Compare Tenfold and Webex Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (41.9% of reviews)
Mid-Market (41.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Tenfold
Star Rating
(172)4.5 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TenfoldWebex Contact Center
Star Rating
(167)4.4 out of 5
Market Segments
Mid-Market (41.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterTenfold vs Webex Contact Center
When assessing the two solutions, reviewers found Tenfold easier to use, set up, and administer. Reviewers also preferred doing business with Tenfold overall.
- Reviewers felt that Webex Contact Center meets the needs of their business better than Tenfold.
- When comparing quality of ongoing product support, reviewers felt that Tenfold is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Webex Contact Center over Tenfold.
Pricing
Entry-Level Pricing
Tenfold
No pricing availableWebex Contact Center
No pricing availableFree Trial
Tenfold
No trial information availableWebex Contact Center
No trial information availableRatings
Meets Requirements
8.9
154
9.1
143
Ease of Use
9.3
154
9.0
143
Ease of Setup
9.0
41
8.5
54
Ease of Admin
8.5
39
8.2
35
Quality of Support
9.0
136
8.9
136
Has the product been a good partner in doing business?
9.4
41
8.8
34
Product Direction (% positive)
9.1
153
9.3
142
Features by Category
Channels
Not enough data
9.1
76
Not enough data
8.8
74
Not enough data
8.9
76
Not enough data
8.6
74
Not enough data
8.6
75
Generative AI
Not enough data
8.9
58
Functions
Not enough data
9.0
99
Not enough data
9.0
100
Not enough data
9.1
90
Not enough data
8.4
75
Not enough data
8.7
76
Not enough data
8.7
74
Not enough data
9.0
77
Not enough data
8.8
76
Agentic AI - Contact Center
Not enough data
8.8
17
Not enough data
8.8
16
Not enough data
8.6
17
Not enough data
8.7
17
Administrative
Not enough data
8.9
93
Not enough data
9.1
97
Not enough data
8.9
97
Not enough data
8.7
76
Not enough data
8.6
75
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
50
Not enough data
8.4
50
Not enough data
8.9
50
Not enough data
8.9
49
Not enough data
9.2
49
Not enough data
8.8
48
Not enough data
8.8
48
Generative AI
Not enough data
9.0
38
Workforce Management
Not enough data
8.9
50
Not enough data
8.9
49
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
49
Not enough data
8.7
49
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Internal Use
Not enough data
8.1
8
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.1
64
Not enough data
8.5
53
Not enough data
9.0
68
Not enough data
8.9
80
Not enough data
Not enough data
Not enough data
Contacts
8.8
70
Not enough data
8.8
66
Not enough data
9.1
64
Not enough data
Insights
9.0
77
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
49
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tenfold and Webex Contact Center are categorized as Call Center Infrastructure (CCI)
Unique Categories
Tenfold is categorized as Genesys AppFoundry Marketplace, ServiceNow Store Apps, Outbound Call Tracking, and Salesforce AppExchange Apps
Webex Contact Center is categorized as Live Chat, Contact Center Workforce, Contact Center, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Tenfold
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Marketing and Advertising
11.4%
Financial Services
4.8%
Telecommunications
4.2%
Information Technology and Services
4.2%
Other
49.1%
Consumer Services
24.8%
Information Technology and Services
19.7%
Telecommunications
8.3%
Higher Education
3.8%
Banking
3.8%
Other
39.5%
Alternatives
Discussions
What is tenfold software?
1 Comment
TW
Tenfold has created CTI connectors. Getting CRM's to connect with VOIP/telephony platforms in the Customer Experience space. They have done great work for...Read more
Tenfold has no more discussions with answers
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
Webex Contact Center has no more discussions with answers
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