Compare SysAid and osTicket 
Featured Products
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
Free Trial 1 Agent Per Year
No pricing available
SysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in user experience, with a user-friendly design and intuitive connectivity between modules. This makes it easier for teams to navigate and utilize the software effectively, enhancing overall productivity.
- Users say that SysAid's automation features significantly improve efficiency, allowing for streamlined ticketing processes and self-service options that reduce the IT workload. This is a notable advantage for organizations looking to optimize their support operations.
- According to verified reviews, osTicket is praised for its simplicity and ease of use, making it a great first point of contact for managing customer requests. Users appreciate the ability to filter and assign tickets easily, which helps in organizing tasks effectively.
- Reviewers mention that SysAid provides valuable performance insights on a weekly basis, which helps IT departments keep track of their activities and improve service delivery. This level of reporting is a strong point for teams that prioritize data-driven decision-making.
- Users highlight that while osTicket is effective for small businesses, it may lack some advanced features that larger organizations might require. The software is great for basic ticket management but may not scale as well for more complex needs.
- G2 reviewers indicate that SysAid's quality of support is significantly higher, with users reporting a more responsive and helpful support team. This can be crucial for organizations that rely on timely assistance to resolve issues quickly.
Pricing
Entry-Level Pricing
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
osTicket
No pricing availableFree Trial
SysAid
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.9
594
8.8
41
Ease of Use
9.0
597
8.2
41
Ease of Setup
8.5
524
8.0
29
Ease of Admin
8.8
519
8.3
29
Quality of Support
9.0
585
6.9
27
Has the product been a good partner in doing business?
9.1
511
8.4
24
Product Direction (% positive)
9.1
563
8.8
39
Features by Category
Ticket and Case Management
9.0
45
8.6
32
|
Verified
8.7
46
8.7
32
|
Verified
8.5
46
8.0
31
|
Verified
8.2
43
8.4
29
|
Verified
8.3
45
8.0
24
8.4
45
7.7
30
8.6
44
8.3
31
|
Verified
8.2
42
7.3
17
Generative AI
7.7
37
Not enough data
7.6
37
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
44
8.1
24
|
Verified
9.0
42
9.0
27
8.1
42
5.3
10
|
Verified
6.0
38
5.3
10
5.7
39
4.0
7
Platform
6.8
46
5.4
16
8.3
46
7.1
23
|
Verified
8.9
48
8.8
25
|
Verified
8.3
46
6.8
13
|
Verified
8.7
45
7.2
26
|
Verified
8.7
45
7.8
27
|
Verified
Administration
8.8
232
|
Verified
Not enough data
8.7
265
|
Verified
Not enough data
8.8
271
|
Verified
Not enough data
Service Desk
9.5
291
|
Verified
Not enough data
9.3
280
|
Verified
Not enough data
8.9
256
|
Verified
Not enough data
Management
8.7
252
|
Verified
Not enough data
9.0
255
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.3
180
|
Verified
Not enough data
Functionality
9.4
267
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
220
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
406
Not enough data
8.9
418
Not enough data
9.1
426
Not enough data
8.4
388
Not enough data
8.5
375
Not enough data
Reporting
8.6
415
Not enough data
8.4
388
Not enough data
8.3
325
Not enough data
Access & Usability
7.4
295
Not enough data
8.8
392
Not enough data
9.0
385
Not enough data
8.6
313
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SysAid and osTicket are categorized as Help Desk
Reviews
Reviewers' Company Size
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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