Introducing G2.ai, the future of software buying.Try now
Compare Helpdesk and Issuetrak 
Featured Products
At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Mid-Market (39.3% of reviews)
Entry-Level Pricing
$799 Annually
Starting at $26.00 1 per agent Per Month
Helpdesk
Star Rating
(14)4.7 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$799 Annually
Browse all 4 pricing plansIssuetrak
Star Rating
(62)4.1 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
Learn more about IssuetrakPricing
Entry-Level Pricing
Helpdesk
Medium (100 - 999 Users)
$799
Annually
Helpdesk’s licensing depends on the number of active users in your Office 365 tenant with the SharePoint service: Prices are based on the size of your organization.
- Unlimited agents
- Unlimited installations per tenant
- No hidden costs
Issuetrak
Cloud
Starting at $26.00
1 per agent Per Month
Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
Agent-only Team Plans or Unlimited FREE User Support Plans!
Free Trial available.
- On-Premises or Cloud
- Unlimited Free Users
- Dashboard and Issue Hub
Free Trial
Helpdesk
Free Trial is available
Issuetrak
Free Trial is available
Ratings
Meets Requirements
Not enough data
8.0
58
Ease of Use
Not enough data
8.2
59
Ease of Setup
Not enough data
8.0
42
Ease of Admin
Not enough data
8.3
43
Quality of Support
Not enough data
9.0
56
Has the product been a good partner in doing business?
Not enough data
9.3
43
Product Direction (% positive)
Not enough data
7.8
59
Features by Category
Ticket and Case Management
Not enough data
8.4
43
|
Verified
Not enough data
8.1
43
|
Verified
Not enough data
7.9
42
|
Verified
Not enough data
8.2
39
Not enough data
7.4
24
Not enough data
8.1
41
|
Verified
Not enough data
8.1
40
|
Verified
Not enough data
7.8
24
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.2
30
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
7.3
15
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
5.7
18
Not enough data
7.7
30
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
6.7
11
|
Verified
Not enough data
6.8
38
|
Verified
Not enough data
7.9
38
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk and Issuetrak are categorized as Help Desk
Unique Categories
Helpdesk has no unique categories
Issuetrak is categorized as Incident Management, Customer Self-Service, and IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Issuetrak
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
38.5%
Computer Software
30.8%
Retail
7.7%
Insurance
7.7%
Education Management
7.7%
Other
7.7%
Information Technology and Services
14.5%
Telecommunications
8.1%
Hospital & Health Care
8.1%
Financial Services
6.5%
Education Management
6.5%
Other
56.5%
Alternatives
Discussions
Helpdesk has no discussions with answers
What is required for installation?
2 Comments
DH
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
Where is your support team based?
1 Comment
Official Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.
• Web-based, email, mobile issue/ticket...Read more
What is Issuetrak used for?
1 Comment
Official Response from Issuetrak
Issuetrak is used by organizations to track tickets at their help desk, whether for internal IT requests or external customer support requests. A number of...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
