# Top 10 Helpdesk Alternatives & Competitors **Average Rating:** 4.7/5 **Total Number of Reviews:** 14 The Help Desk Software solutions below are the most common alternatives that users and reviewers compare with Helpdesk. Help Desk Software is a widely used technology, and many people are seeking high quality, simple software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to Helpdesk include response time and templates. The best overall Helpdesk alternative is Zendesk for Customer Service. Other similar apps like Helpdesk are Freshdesk, LiveChat, Zoho Desk, and HubSpot Service Hub. Helpdesk alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [Live Chat Software](https://www.g2.com/categories/live-chat) or [Service Desk Software](https://www.g2.com/categories/service-desk). ## Best Paid & Free Alternatives to Helpdesk - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - [Front](https://www.g2.com/products/front/reviews) ## Top 10 Alternatives to Helpdesk Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Helpdesk stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Consumer Services, and find the best product for your business. ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,035 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs Zendesk for Customer Service](https://www.g2.com/compare/steadypoint-helpdesk-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LiveChat](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Connecteam](https://www.g2.com/compare/connecteam-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) ### 2. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,762 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-steadypoint-helpdesk) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs LiveChat](https://www.g2.com/compare/freshdesk-vs-livechat) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Jira Service Management](https://www.g2.com/compare/freshdesk-vs-jira-service-management) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Connecteam](https://www.g2.com/compare/connecteam-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) ### 3. [LiveChat](https://www.g2.com/products/livechat/reviews) By Text **Average Rating:** 4.5/5 **Total Reviews:** 810 Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs LiveChat](https://www.g2.com/compare/steadypoint-helpdesk-vs-livechat) **Compare LiveChat with other alternatives:** - [LiveChat vs Zendesk for Customer Service](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service) - [LiveChat vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-livechat) - [LiveChat vs Zoho Desk](https://www.g2.com/compare/livechat-vs-zoho-desk) - [LiveChat vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-livechat) - [LiveChat vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-livechat) - [LiveChat vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-livechat) - [LiveChat vs Fin](https://www.g2.com/compare/fin-vs-livechat) - [LiveChat vs Connecteam](https://www.g2.com/compare/connecteam-vs-livechat) - [LiveChat vs Front](https://www.g2.com/compare/front-vs-livechat) ### 4. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,843 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs Zoho Desk](https://www.g2.com/compare/steadypoint-helpdesk-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs LiveChat](https://www.g2.com/compare/livechat-vs-zoho-desk) - [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [Zoho Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Connecteam](https://www.g2.com/compare/connecteam-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) ### 5. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,920 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs HubSpot Service Hub](https://www.g2.com/compare/steadypoint-helpdesk-vs-hubspot-service-hub) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs LiveChat](https://www.g2.com/compare/hubspot-service-hub-vs-livechat) - [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [HubSpot Service Hub vs Jira Service Management](https://www.g2.com/compare/hubspot-service-hub-vs-jira-service-management) - [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [HubSpot Service Hub vs Connecteam](https://www.g2.com/compare/connecteam-vs-hubspot-service-hub) - [HubSpot Service Hub vs Front](https://www.g2.com/compare/front-vs-hubspot-service-hub) ### 6. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 991 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs Jira Service Management](https://www.g2.com/compare/steadypoint-helpdesk-vs-jira-service-management) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Jira Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-jira-service-management) - [Jira Service Management vs LiveChat](https://www.g2.com/compare/jira-service-management-vs-livechat) - [Jira Service Management vs Zoho Desk](https://www.g2.com/compare/jira-service-management-vs-zoho-desk) - [Jira Service Management vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-jira-service-management) - [Jira Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-jira-service-management) - [Jira Service Management vs Fin](https://www.g2.com/compare/fin-vs-jira-service-management) - [Jira Service Management vs Connecteam](https://www.g2.com/compare/connecteam-vs-jira-service-management) - [Jira Service Management vs Front](https://www.g2.com/compare/front-vs-jira-service-management) ### 7. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,359 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-steadypoint-helpdesk) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs LiveChat](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-livechat) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [Agentforce Service (formerly Salesforce Service Cloud) vs Jira Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-jira-service-management) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Connecteam](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-connecteam) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) ### 8. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,901 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs Fin](https://www.g2.com/compare/fin-vs-steadypoint-helpdesk) **Compare Fin with other alternatives:** - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs LiveChat](https://www.g2.com/compare/fin-vs-livechat) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [Fin vs Jira Service Management](https://www.g2.com/compare/fin-vs-jira-service-management) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Connecteam](https://www.g2.com/compare/connecteam-vs-fin) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) ### 9. [Connecteam](https://www.g2.com/products/connecteam/reviews) By Connecteam **Average Rating:** 4.6/5 **Total Reviews:** 3,505 Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs Connecteam](https://www.g2.com/compare/connecteam-vs-steadypoint-helpdesk) **Compare Connecteam with other alternatives:** - [Connecteam vs Zendesk for Customer Service](https://www.g2.com/compare/connecteam-vs-zendesk-for-customer-service) - [Connecteam vs Freshdesk](https://www.g2.com/compare/connecteam-vs-freshdesk) - [Connecteam vs LiveChat](https://www.g2.com/compare/connecteam-vs-livechat) - [Connecteam vs Zoho Desk](https://www.g2.com/compare/connecteam-vs-zoho-desk) - [Connecteam vs HubSpot Service Hub](https://www.g2.com/compare/connecteam-vs-hubspot-service-hub) - [Connecteam vs Jira Service Management](https://www.g2.com/compare/connecteam-vs-jira-service-management) - [Connecteam vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-connecteam) - [Connecteam vs Fin](https://www.g2.com/compare/connecteam-vs-fin) - [Connecteam vs Front](https://www.g2.com/compare/connecteam-vs-front) ### 10. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,507 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with Helpdesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpdesk vs Front](https://www.g2.com/compare/front-vs-steadypoint-helpdesk) **Compare Front with other alternatives:** - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs LiveChat](https://www.g2.com/compare/front-vs-livechat) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs HubSpot Service Hub](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [Front vs Jira Service Management](https://www.g2.com/compare/front-vs-jira-service-management) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Connecteam](https://www.g2.com/compare/connecteam-vs-front) ## Explore Articles - [What are the highest rated managed IoT services platforms for organizations transitioning from legacy systems?](https://www.g2.com/discussions/what-are-the-highest-rated-managed-iot-services-platforms-for-organizations-transitioning-from-legacy-systems) - [Top-rated intent data platforms for sales enablement](https://www.g2.com/discussions/top-rated-intent-data-platforms-for-sales-enablement) - [What platform provides analytics on video ad engagement rates?](https://www.g2.com/discussions/what-platform-provides-analytics-on-video-ad-engagement-rates) - [Which audio engine solutions offer flexible licensing models that scale appropriately with team growth?](https://www.g2.com/discussions/which-audio-engine-solutions-offer-flexible-licensing-models-that-scale-appropriately-with-team-growth) - [Which background check tools cover international contractor screening from one platform rather than making you stitch together country-specific providers?](https://www.g2.com/discussions/which-background-check-tools-cover-international-contractor-screening-from-one-platform-rather-than-making-you-stitch-together-country-specific-providers ) - [MIE Trak Pro vs JobBOSS² vs MRPeasy for a small custom machine shop: which is worth switching to?](https://www.g2.com/discussions/mie-trak-pro-vs-jobboss-vs-mrpeasy-for-a-small-custom-machine-shop-which-is-worth-switching-to) ## Spotlight Categories - [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) - [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) - [Password Managers Software](https://www.g2.com/categories/password-managers)