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At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Mid-Market (54.7% of reviews)
Entry-Level Pricing
No pricing available
$0.00 1 User Per Month
Staircase AI by Gainsight
Star Rating
(52)4.8 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Staircase AI by GainsightUpdateAI
Star Rating
(53)4.9 out of 5
Market Segments
Mid-Market (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "Staircase AI by Gainsight" excels in "Quality of Support" with a score of 9.9, while "UpdateAI" follows closely with 9.7. Reviewers mention that the responsiveness and helpfulness of the support team significantly enhance their experience with Staircase AI.
- Reviewers mention that "UpdateAI" shines in "Playbooks" with a score of 8.5 compared to Staircase AI's 6.0. Users say that the customizable playbooks in UpdateAI help streamline their processes and improve customer engagement.
- G2 users highlight that "Staircase AI by Gainsight" has a superior "Customer Health Scores" rating of 8.9, while "UpdateAI" has a lower score of 8.2. Users report that the detailed health scoring in Staircase AI allows for better proactive management of customer relationships.
- Users on G2 report that "UpdateAI" offers better "Workflow Capability" with a score of 9.2, compared to Staircase AI's 7.9. Reviewers mention that the intuitive workflow features in UpdateAI facilitate smoother operations and task management.
- Reviewers mention that "Staircase AI by Gainsight" has a higher rating for "Ease of Setup" at 9.6, while "UpdateAI" scores 9.5. Users say that the straightforward setup process of Staircase AI allows for quicker onboarding and implementation.
- Users report that "UpdateAI" has a more robust "Upsell Opportunities" feature with a score of 9.4, compared to Staircase AI's 7.8. Reviewers mention that the predictive capabilities in UpdateAI help identify potential upsell scenarios more effectively.
Pricing
Entry-Level Pricing
Staircase AI by Gainsight
No pricing availableUpdateAI
Basic
$0.00
1 User Per Month
Great for user testing out UpdateAI that don't have a ton of meetings. Every basic plan showcases the power of our Pro plan so that you get the full picture!
- 5 SmartSummaries™ per week
- Unlimited basic recaps (Video & Transcript)
- Team collabortion
Free Trial
Staircase AI by Gainsight
No trial information availableUpdateAI
Free Trial is available
Ratings
Meets Requirements
9.1
32
9.2
48
Ease of Use
9.1
33
9.4
49
Ease of Setup
9.6
19
9.5
21
Ease of Admin
9.4
18
9.3
15
Quality of Support
9.9
31
9.7
42
Has the product been a good partner in doing business?
10.0
18
9.9
16
Product Direction (% positive)
9.6
26
9.8
49
Features by Category
Customer Information
8.9
22
Not enough data
9.2
22
Not enough data
9.3
22
Not enough data
6.0
15
Not enough data
8.3
21
Not enough data
8.2
19
Not enough data
Feature Not Available
Not enough data
Predictions
9.3
22
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
9.1
22
Not enough data
Platform
9.4
21
Not enough data
8.7
21
Not enough data
8.2
21
Not enough data
7.9
16
Not enough data
9.6
21
Not enough data
7.9
19
Not enough data
9.3
21
Not enough data
8.9
20
Not enough data
9.4
21
Not enough data
9.1
17
Not enough data
Generative AI
6.7
7
Not enough data
8.3
8
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.0
13
Not enough data
8.9
14
Not enough data
9.2
13
Not enough data
7.5
12
Agent Performance Management
Not enough data
7.9
12
Not enough data
8.7
13
Not enough data
9.2
13
Generative AI
Not enough data
8.5
9
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
8.6
6
Not enough data
5.0
6
Not enough data
4.4
6
Not enough data
Intelligence
7.5
6
Not enough data
4.7
6
Not enough data
7.8
6
Not enough data
Mapping
6.1
6
Not enough data
8.1
6
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice
Not enough data
8.8
10
Not enough data
8.8
13
Transcription
Not enough data
9.5
11
Not enough data
8.8
10
Not enough data
8.2
12
Not enough data
8.2
10
Editing
Not enough data
8.7
13
Not enough data
9.1
11
Not enough data
8.8
12
Not enough data
8.3
12
Integration
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.9
12
Not enough data
7.9
13
Not enough data
8.8
11
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.2
17
Not enough data
Feature Not Available
Not enough data
9.4
17
Not enough data
Predictions
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.2
17
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
6.2
7
Not enough data
8.3
7
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.1
11
Not enough data
7.3
10
Not enough data
6.9
7
Meeting Automation - AI Meeting Assistants
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.1
11
Meeting Insights - AI Meeting Assistants
Not enough data
8.8
10
Not enough data
8.2
11
Not enough data
9.2
11
Accessibility - AI Meeting Assistants
Not enough data
7.0
11
Not enough data
7.6
11
Not enough data
7.4
11
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Pre-Meeting Tools
Not enough data
8.2
17
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Tools
Not enough data
9.4
24
Not enough data
9.8
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Post-Meeting Tools
Not enough data
8.4
22
Not enough data
9.0
19
Not enough data
9.3
29
Agentic AI - Meeting Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Staircase AI by Gainsight and UpdateAI share no categories
Unique Categories
Staircase AI by Gainsight is categorized as Customer Success, Revenue Operations & Intelligence (RO&I), Customer Revenue Optimization, and Proactive Customer Retention
UpdateAI is categorized as Transcription, Conversation Intelligence, AI Sales Assistant, Meeting Management, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Staircase AI by Gainsight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UpdateAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.0%
Marketing and Advertising
20.0%
Information Technology and Services
14.0%
Internet
4.0%
Computer & Network Security
4.0%
Other
26.0%
Computer Software
32.1%
Information Technology and Services
20.8%
Marketing and Advertising
5.7%
Consulting
3.8%
Staffing and Recruiting
3.8%
Other
34.0%
Discussions
Staircase AI by Gainsight has no discussions with answers
UpdateAI has no discussions with answers
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