Compare SolarWinds Service Desk and Symantec Ghost Solution Suite 
At a Glance
Market Segments
Mid-Market (68.3% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
$39.00 Per Month
No pricing available
SolarWinds Service Desk
Star Rating
(766)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSymantec Ghost Solution Suite
Star Rating
(15)3.7 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Symantec Ghost Solution SuiteSolarWinds Service Desk vs Symantec Ghost Solution Suite
When assessing the two solutions, reviewers found SolarWinds Service Desk easier to use, set up, and administer. Reviewers also preferred doing business with SolarWinds Service Desk overall.
- Reviewers felt that SolarWinds Service Desk meets the needs of their business better than Symantec Ghost Solution Suite.
- When comparing quality of ongoing product support, reviewers felt that SolarWinds Service Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SolarWinds Service Desk over Symantec Ghost Solution Suite.
Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
Includes:
- Incident Management
- Knowledge Base
- Service Portal
Symantec Ghost Solution Suite
No pricing availableFree Trial
SolarWinds Service Desk
Free Trial is available
Symantec Ghost Solution Suite
No trial information availableRatings
Meets Requirements
8.6
691
7.1
13
Ease of Use
9.0
694
7.7
13
Ease of Setup
8.6
567
7.3
8
Ease of Admin
8.9
579
7.5
8
Quality of Support
8.9
666
7.3
13
Has the product been a good partner in doing business?
9.0
559
7.9
8
Product Direction (% positive)
9.0
674
4.6
13
Features by Category
Administration
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
Service Desk
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Not enough data
Management
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Not enough data
Functionality
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Imaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.4
76
|
Verified
Not enough data
8.5
85
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
4.3
9
Not enough data
Management Tools
9.0
96
|
Verified
Not enough data
8.7
97
|
Verified
Not enough data
8.4
83
|
Verified
Not enough data
Generative AI
5.9
24
Not enough data
6.5
24
Not enough data
Agentic AI - Incident Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Inventory
8.5
64
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
8.6
65
Not enough data
8.0
9
Not enough data
8.0
9
Not enough data
8.2
55
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Risk assessment
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Incident Management
8.6
428
Not enough data
8.6
423
Not enough data
8.8
457
Not enough data
8.3
411
Not enough data
8.5
395
Not enough data
Reporting
8.3
447
Not enough data
8.2
355
Not enough data
8.0
329
Not enough data
Access & Usability
7.2
358
Not enough data
8.5
399
Not enough data
8.3
339
Not enough data
8.5
276
Not enough data
Agentic AI - Service Desk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
SolarWinds Service Desk and Symantec Ghost Solution Suite share no categories
Unique Categories
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Incident Management, Service Desk, and Software Asset Management Tools
Symantec Ghost Solution Suite is categorized as OS Imaging & Deployment
Reviews
Reviewers' Company Size
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Symantec Ghost Solution Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.7%
Hospital & Health Care
7.4%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
66.0%
Research
14.3%
Logistics and Supply Chain
14.3%
Information Technology and Services
14.3%
Higher Education
14.3%
Education Management
14.3%
Other
28.6%
Alternatives
Discussions
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
SolarWinds Service Desk has no more discussions with answers
Symantec Ghost Solution Suite has no discussions with answers
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