G2 reviewers report that SurveyMonkey excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Shout. Users appreciate its robust features, such as seamless integration with tools like MS Teams, which enhances collaboration and feedback collection.
Users say that SurveyMonkey's user-friendly interface and ready-made templates make it easy for anyone, regardless of technical expertise, to create effective surveys. This ease of use is highlighted by feedback mentioning how quickly users can set up and distribute surveys.
Reviewers mention that while Shout offers a free entry-level option, it lacks the depth of features found in SurveyMonkey. Users appreciate Shout's simplicity for quick survey creation, but some feel it may not meet more complex survey needs.
According to verified reviews, SurveyMonkey's quality of support is notably higher, with users praising the responsiveness and helpfulness of the support team. In contrast, Shout's support is seen as less comprehensive, which could be a concern for users needing assistance.
Users highlight that SurveyMonkey's automation features significantly reduce manual work, allowing teams to focus on analysis rather than logistics. This is a key advantage for businesses looking to streamline their survey processes.
G2 reviewers note that while Shout has a strong appeal for small businesses due to its simplicity and free access, SurveyMonkey's extensive review history and higher ratings suggest it may be a more reliable choice for organizations seeking a comprehensive survey solution.
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