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Compare ServiceNow IT Service Management and TeamDynamix IT Service Management 
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At a Glance
Market Segments
Enterprise (74.1% of reviews)
Enterprise (47.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Service Management
Star Rating
(1,203)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementTeamDynamix IT Service Management
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeamDynamix IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to TeamDynamix. Users appreciate its ability to streamline IT service delivery, providing real-time reports and metrics that enhance user satisfaction.
- According to verified reviews, TeamDynamix IT Service Management is praised for its customer support and technical knowledge. Users highlight the responsiveness of the support team to enhancement requests and the intuitive nature of the platform, making it user-friendly for both clients and technicians.
- Reviewers mention that ServiceNow has made notable improvements in automation and ease of use, with many routine tasks now automated. This feature not only saves time but also reduces manual effort, making day-to-day IT operations more efficient.
- Users say that TeamDynamix offers a scalable solution with a rich feature set, including a no-code/low-code environment and an API library. This flexibility allows organizations to adapt the software to their specific needs, which is a significant advantage for teams with unique workflows.
- G2 reviewers highlight that while ServiceNow has a robust integration capability, particularly with platforms like Azure, TeamDynamix also shows promise with its upcoming UX upgrades and consistent roadmap goals, indicating a commitment to continuous improvement.
- According to recent user feedback, TeamDynamix's quality of support stands out, with a score that surpasses ServiceNow's. Users feel reassured by the support they receive, which enhances their overall experience with the product.
Pricing
Entry-Level Pricing
ServiceNow IT Service Management
No pricing availableTeamDynamix IT Service Management
No pricing availableFree Trial
ServiceNow IT Service Management
No trial information availableTeamDynamix IT Service Management
No trial information availableRatings
Meets Requirements
8.9
774
8.5
50
Ease of Use
8.5
993
8.4
50
Ease of Setup
8.1
554
7.4
32
Ease of Admin
8.6
300
7.9
33
Quality of Support
8.5
702
9.3
49
Has the product been a good partner in doing business?
8.8
296
9.5
31
Product Direction (% positive)
8.8
752
9.5
46
Features by Category
Portfolio Management
Not enough data
7.3
22
|
Verified
Not enough data
7.5
22
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.0
17
|
Verified
Project Management
Not enough data
7.3
24
|
Verified
Not enough data
8.0
26
|
Verified
Not enough data
7.4
17
|
Verified
Resource Management
Not enough data
7.9
22
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
7.8
20
|
Verified
Data & Analytics
Not enough data
8.0
18
|
Verified
Not enough data
7.1
20
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
7.0
18
|
Verified
Strategy - Project and Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
232
|
Verified
7.6
31
|
Verified
8.7
222
|
Verified
7.0
28
|
Verified
8.8
234
|
Verified
7.7
34
|
Verified
Service Desk
9.1
243
|
Verified
8.9
34
|
Verified
9.2
244
|
Verified
8.1
33
|
Verified
9.0
234
|
Verified
8.0
35
|
Verified
Management
8.9
225
|
Verified
7.4
29
|
Verified
8.9
212
|
Verified
8.0
27
|
Verified
8.9
214
|
Verified
7.8
23
|
Verified
8.8
209
|
Verified
7.2
23
|
Verified
8.5
197
6.3
15
|
Verified
Functionality
9.3
230
|
Verified
8.9
29
|
Verified
8.8
219
7.8
19
|
Verified
8.7
219
|
Verified
7.9
24
|
Verified
8.9
220
|
Verified
7.9
26
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Not enough data
Monitoring
8.9
222
|
Verified
Not enough data
9.0
231
|
Verified
Not enough data
9.1
234
|
Verified
Not enough data
7.5
31
Not enough data
Management Tools
9.2
234
|
Verified
Not enough data
9.0
226
Not enough data
8.7
218
|
Verified
Not enough data
Generative AI
8.4
105
Not enough data
8.3
119
Not enough data
Agentic AI - Incident Management
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Not enough data
Asset Inventory
Not enough data
7.9
14
Not enough data
7.4
12
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
6.3
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
14
Not enough data
7.6
11
Not enough data
7.8
9
Not enough data
8.0
11
Incident Management
9.0
302
8.0
22
8.9
301
8.2
21
9.1
307
8.7
23
8.8
296
8.9
22
8.7
289
8.5
21
Reporting
8.7
300
8.4
22
8.7
278
8.0
17
8.4
171
8.1
21
Access & Usability
8.0
234
6.6
17
8.7
287
8.3
21
8.5
255
7.6
19
8.8
163
8.2
13
Agentic AI - Service Desk
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Service Management and TeamDynamix IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
TeamDynamix IT Service Management is categorized as Project and Portfolio Management and IT Asset Management
Reviews
Reviewers' Company Size
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamDynamix IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Higher Education
59.0%
Education Management
14.8%
Information Technology and Services
6.6%
Government Administration
6.6%
Retail
1.6%
Other
11.5%
Alternatives
Discussions
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
TeamDynamix IT Service Management has no discussions with answers
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