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Compare ServiceNow IT Service Management and TeamDynamix IT Service Management 
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ServiceNow IT Service Management
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At a Glance
Market Segments
Enterprise (74.1% of reviews)
Enterprise (47.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementTeamDynamix IT Service Management
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeamDynamix IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamDynamix IT Service Management excels in Quality of Support with a score of 9.3, while ServiceNow IT Service Management, although still strong, has a lower score of 8.5. Reviewers mention that the responsiveness and helpfulness of TeamDynamix support teams significantly enhance their experience.
- Reviewers mention that ServiceNow IT Service Management shines in Change Management with a score of 9.2, compared to TeamDynamix's score of 7.6. Users on G2 highlight the robust features and flexibility of ServiceNow's change management processes, making it easier to adapt to organizational needs.
- Users say that TeamDynamix offers a more user-friendly Help Desk experience with a score of 8.9, while ServiceNow leads with a score of 9.1. However, reviewers mention that the intuitive interface of TeamDynamix makes it easier for new users to navigate and utilize the help desk functionalities effectively.
- G2 users report that ServiceNow IT Service Management outperforms TeamDynamix in Incident Management features, particularly in Automate Ticket Routing and Ticket Prioritization, both scoring 9.0 compared to TeamDynamix's 8.0 and 8.2 respectively. Reviewers mention that ServiceNow's automation capabilities streamline incident resolution significantly.
- Users report that TeamDynamix has a strong offering in Asset Management with a score of 7.0, but ServiceNow excels with a score of 8.9. Reviewers mention that ServiceNow's comprehensive asset tracking and management features provide better visibility and control over IT assets.
- Reviewers mention that while both products have solid Reporting capabilities, ServiceNow's dashboards and analytics features score higher at 8.7 compared to TeamDynamix's 8.4. Users on G2 appreciate the depth of insights and customization options available in ServiceNow's reporting tools.
Pricing
Entry-Level Pricing
ServiceNow IT Service Management
No pricing availableTeamDynamix IT Service Management
No pricing availableFree Trial
ServiceNow IT Service Management
No trial information availableTeamDynamix IT Service Management
No trial information availableRatings
Meets Requirements
8.9
774
8.5
50
Ease of Use
8.5
993
8.4
50
Ease of Setup
8.1
553
7.4
32
Ease of Admin
8.6
299
7.9
33
Quality of Support
8.5
702
9.3
49
Has the product been a good partner in doing business?
8.8
295
9.5
31
Product Direction (% positive)
8.8
752
9.5
46
Features by Category
Portfolio Management
Not enough data
7.3
22
|
Verified
Not enough data
7.5
22
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.0
17
|
Verified
Project Management
Not enough data
7.3
24
|
Verified
Not enough data
8.0
26
|
Verified
Not enough data
7.4
17
|
Verified
Resource Management
Not enough data
7.9
22
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
7.8
20
|
Verified
Data & Analytics
Not enough data
8.0
18
|
Verified
Not enough data
7.1
20
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
7.0
18
|
Verified
Strategy - Project and Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
233
|
Verified
7.6
31
|
Verified
8.7
223
|
Verified
7.0
28
|
Verified
8.8
235
|
Verified
7.7
34
|
Verified
Service Desk
9.1
244
|
Verified
8.9
34
|
Verified
9.2
245
|
Verified
8.1
33
|
Verified
9.0
235
|
Verified
8.0
35
|
Verified
Management
8.9
226
|
Verified
7.4
29
|
Verified
8.9
213
|
Verified
8.0
27
|
Verified
8.8
215
|
Verified
7.8
23
|
Verified
8.8
210
|
Verified
7.2
23
|
Verified
8.5
198
6.3
15
|
Verified
Functionality
9.3
231
|
Verified
8.9
29
|
Verified
8.8
220
7.8
19
|
Verified
8.7
220
|
Verified
7.9
24
|
Verified
8.9
221
|
Verified
7.9
26
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Not enough data
Monitoring
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Not enough data
Management Tools
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Not enough data
Generative AI
8.3
106
Not enough data
8.3
120
Not enough data
Agentic AI - Incident Management
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Not enough data
Asset Inventory
Not enough data
7.9
14
Not enough data
7.4
12
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
6.3
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
14
Not enough data
7.6
11
Not enough data
7.8
9
Not enough data
8.0
11
Incident Management
9.0
302
8.0
22
8.9
301
8.2
21
9.1
307
8.7
23
8.7
296
8.9
22
8.7
289
8.5
21
Reporting
8.7
300
8.4
22
8.7
278
8.0
17
8.4
172
8.1
21
Access & Usability
8.0
235
6.6
17
8.7
288
8.3
21
8.5
256
7.6
19
8.8
164
8.2
13
Agentic AI - Service Desk
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Service Management and TeamDynamix IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
TeamDynamix IT Service Management is categorized as Project and Portfolio Management and IT Asset Management
Reviews
Reviewers' Company Size
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamDynamix IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Higher Education
59.0%
Education Management
14.8%
Information Technology and Services
6.6%
Government Administration
6.6%
Retail
1.6%
Other
11.5%
Alternatives
Discussions
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
TeamDynamix IT Service Management has no discussions with answers
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