Compare Agentforce Field Service (formerly Salesforce Field Service) and TEGRAL 
Featured Products
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(1,007)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansTEGRAL
Star Rating
(21)4.9 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TEGRALSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to TEGRAL. Users appreciate its smart scheduling and real-time visibility, which streamline field operations effectively.
- Users say that Salesforce Field Service offers a more comprehensive feature set, including a powerful mobile app for technicians that integrates seamlessly with the Salesforce platform, making it easier to manage databases and dispatch tasks efficiently.
- Reviewers mention that while TEGRAL has a user-friendly interface and outstanding customer support, it struggles with market presence and has fewer recent reviews, which may indicate less widespread adoption and feedback compared to Salesforce Field Service.
- According to verified reviews, TEGRAL shines in its ease of use and setup, with users highlighting its intuitive design and adaptability to various operational needs, making it a good choice for organizations looking for a straightforward solution.
- G2 reviewers note that Salesforce Field Service provides a more robust support system, with higher ratings in quality of support and admin ease, which can be crucial for businesses that require reliable assistance and management capabilities.
- Users highlight that while TEGRAL's customer support is responsive and knowledgeable, the overall functionality and integration capabilities of Salesforce Field Service make it a more powerful tool for larger organizations needing comprehensive field service management.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
TEGRAL
No pricing availableFree Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableTEGRAL
Free Trial is available
Ratings
Meets Requirements
8.6
363
9.9
15
Ease of Use
8.4
755
9.6
21
Ease of Setup
7.8
622
9.0
21
Ease of Admin
8.3
183
9.3
9
Quality of Support
8.5
353
9.9
15
Has the product been a good partner in doing business?
8.7
176
9.8
8
Product Direction (% positive)
8.9
355
10.0
15
Features by Category
Generative AI
7.9
152
Feature Not Available
7.5
151
Feature Not Available
Before the Job
8.5
283
9.3
10
8.6
276
9.5
10
8.6
276
9.4
9
8.4
269
8.5
9
On the Job
Feature Not Available
9.3
9
8.5
274
9.3
9
Feature Not Available
8.9
9
8.5
274
7.0
9
8.4
226
7.6
7
After the Job
8.7
281
9.6
9
8.6
273
9.5
10
8.2
226
6.7
8
8.7
234
6.2
7
Agentic AI - Field Service Management
7.9
66
Not enough data
7.8
60
Not enough data
8.1
62
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and TEGRAL are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
TEGRAL has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TEGRAL
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Manufacturing
8.3%
Computer Software
4.8%
Hospital & Health Care
4.8%
Telecommunications
4.4%
Other
68.6%
Machinery
19.0%
Manufacturing
14.3%
Facilities Services
14.3%
Chemicals
14.3%
Mechanical or Industrial Engineering
9.5%
Other
28.6%
Discussions
What is Salesforce Field Service used for?
2 Comments
FS
In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
TEGRAL has no discussions with answers
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