# Agentforce Field Service (formerly Salesforce Field Service) vs TEGRAL Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in operational efficiency, with users highlighting its **autonomous dispatch and triage capabilities**. This feature allows the software to proactively address issues before human intervention, significantly improving management of ground operations.
- **Users say** that TEGRAL stands out for its **intuitive interface** and exceptional customer support. Reviewers appreciate the responsiveness and knowledge of the support team, making it a reliable choice for those who prioritize assistance during implementation and daily use.
- **According to verified reviews** , Agentforce Field Service has a higher overall satisfaction score, indicating that users feel it meets their needs effectively. Many users have noted how it has transformed their business operations, eliminating inconsistencies and enhancing customer service.
- **Reviewers mention** that while TEGRAL offers a user-friendly experience, it may not match the comprehensive features of Agentforce Field Service. Users have pointed out that TEGRAL is adaptable to various operational realities, but some feel it lacks the depth of functionality found in Agentforce.
- **G2 reviewers highlight** that Agentforce Field Service has a more extensive user base, with a significantly higher number of reviews. This suggests a broader market presence and potentially more robust community support compared to TEGRAL, which has fewer user experiences to draw from.
- **Users report** that TEGRAL's ease of setup and administration is a strong point, with many finding it straightforward to implement. However, some users of Agentforce Field Service have noted challenges in configuration, indicating that while it offers powerful features, the initial setup may require more effort.



| | Agentforce Field Service (formerly Salesforce Field Service) | TEGRAL | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 1,047 | 21 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Mid-Market (47.6% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### TEGRAL

Pros:
- Customer Support (2 reviews)
- Ease of Use (2 reviews)


---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | TEGRAL | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 9.9 (15 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 9.6 (21 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 9.0 (21 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.3 (9 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.9 (15 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.8 (8 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 10.0 (15 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### TEGRAL

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **TEGRAL** | 8.5/10 | 11 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | TEGRAL | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | TEGRAL | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.3 (10 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 9.5 (10 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.4 (9 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.5 (9 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | TEGRAL | 
|---|---|---|
| **Location** | Feature Not Available | 9.3 (9 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 9.3 (9 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.9 (9 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.0 (9 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 7.6 (7 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | TEGRAL | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 9.6 (9 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.5 (10 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 6.7 (8 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 6.2 (7 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | TEGRAL | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | TEGRAL | 
|---|---|---|
| **Small-Business** | 21.7% | 23.8% | 
| **Mid-Market** | 42.7% | 47.6% | 
| **Enterprise** | 35.5% | 28.6% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### TEGRAL

- **Machinery:** 19.0%
- **Manufacturing:** 14.3%
- **Facilities Services:** 14.3%
- **Chemicals:** 14.3%
- **Mechanical or Industrial Engineering:** 9.5%
- **Hospital & Health Care:** 9.5%
- **Medical Practice:** 4.8%
- **Medical Devices:** 4.8%
- **Food & Beverages:** 4.8%
- **Consumer Goods:** 4.8%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to TEGRAL

- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4867 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1585 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### TEGRAL

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-tegral)