Compare Agentforce Field Service (formerly Salesforce Field Service) and ServiceM8 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Free 30 Jobs Per Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(1,040)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansServiceM8
Star Rating
(15)3.8 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 30 Jobs Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its smart scheduling and real-time visibility, making it easier for teams to manage operations efficiently. Users appreciate the seamless integration with the Salesforce platform, which enhances connectivity and operational effectiveness.
- Users say that ServiceM8 excels in ease of use, with many highlighting its intuitive interface and customizable forms. Reviewers mention that it simplifies managing technical teams in the field, allowing for easy task scheduling and real-time personnel location tracking.
- According to verified reviews, Salesforce Field Service receives high marks for its powerful mobile app, which technicians find invaluable for accessing information on-the-go. This feature significantly enhances productivity and communication in the field.
- Reviewers mention that while ServiceM8 is user-friendly, it sometimes struggles to meet specific workflow needs, with some users noting configuration challenges. However, they appreciate its straightforward setup process, which allows for quick onboarding.
- G2 reviewers highlight that Salesforce Field Service offers robust support and resources, with a quality of support rating that reflects its commitment to customer satisfaction. Users feel confident knowing they can rely on effective assistance when needed.
- Users report that ServiceM8's pricing model, which includes a free entry-level option, makes it an attractive choice for small businesses. However, Salesforce Field Service's comprehensive features justify its higher price point, especially for mid-market companies looking for advanced capabilities.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
ServiceM8
Free
Free
30 Jobs Per Month
The best way for sole traders to get started with a smart solution for managing jobs & clients. This plan provides an incredible amount of free value.
- 1 User
- 30 New Jobs Per Month
- 10 AI Assists per day
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableServiceM8
Free Trial is available
Ratings
Meets Requirements
8.6
374
6.8
10
Ease of Use
8.4
781
8.6
11
Ease of Setup
7.8
649
8.1
6
Ease of Admin
8.3
190
Not enough data
Quality of Support
8.5
364
6.5
10
Has the product been a good partner in doing business?
8.7
182
Not enough data
Product Direction (% positive)
8.9
363
6.5
10
Features by Category
Generative AI
7.9
153
7.0
5
7.5
150
Feature Not Available
Before the Job
8.6
294
7.3
8
8.6
287
8.5
8
8.6
278
7.6
7
8.4
270
8.3
8
On the Job
Feature Not Available
7.6
7
8.5
277
7.6
9
Feature Not Available
6.7
8
8.5
272
8.3
9
8.4
225
7.4
7
After the Job
8.7
281
7.4
9
8.6
274
7.8
9
8.2
224
7.2
9
8.7
241
5.8
6
Agentic AI - Field Service Management
7.9
72
Not enough data
7.8
61
Not enough data
8.3
69
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and ServiceM8 are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
ServiceM8 has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceM8
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.9%
Manufacturing
8.0%
Computer Software
4.9%
Hospital & Health Care
4.8%
Consulting
4.5%
Other
67.9%
Electrical/Electronic Manufacturing
13.3%
Telecommunications
6.7%
Retail
6.7%
Mechanical or Industrial Engineering
6.7%
Marketing and Advertising
6.7%
Other
60.0%
Discussions
What is Salesforce Field Service used for?
2 Comments
FS
In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
ServiceM8 has no discussions with answers
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