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ServiceM8

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15 reviews
  • 1 profiles
  • 1 categories
Average star rating
3.8
Serving customers since
2010

Profile Name

Star Rating

9
3
0
0
3

ServiceM8 Reviews

Review Filters
Profile Name
Star Rating
9
3
0
0
3
Veliko D.
VD
Veliko D.
Head Of Franchise Development/ Guitarist/Singer/Producer/Songwriter
05/07/2026
Validated Reviewer
Review source: Organic

Feature-Rich but Buggy and Slow, Disappearing Conversations Hurt Reliability

It was feature rich , decent UI, but could have been improved , It had the most amount of integrations for the Australian business but they did not always worked right.... The perfromance well there were lots of bugs, disappeared saved phone conversations , constantly having to ask main admin to dig deep into ServiceM8 to recover stuff that should have never disappeared in the first place. The pricing , well I remember the CEO saying they were paying a lot for it, and they didn't had options to use other platforms since they had the best integrations but , overall the platform was buggy and slow. It was relatively easy to get setup with it . The AI is constantly improving and the transcription were decent enough but it didn't had mind-blowing features which made the workflow easier just basic AI put in there.
GB
Gareth B.
04/07/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Essential Part Of Our Business

A larger selection of addons that can provide a wealth of integration and flexibility
Ela A.
EA
Ela A.
07/07/2025
Validated Reviewer
Review source: Thank You page

Efficient and easy to use

It has all the information we need and very simple to use.

About

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HQ Location:
Parap, Northern Territory

Social

@ServiceM8

What is ServiceM8?

ServiceM8 is a cloud-based software solution designed to help small business owners simplify and manage all aspects of their service business operations. It is particularly tailored towards field service companies including electricians, plumbers, HVAC technicians, locksmiths, and cleaners among others. The platform assists in managing job scheduling, dispatching, client communication, invoicing, payment processing, and detailing job history, right from initial client contact through to quoting, job completion, and payment.Key features of ServiceM8 include real-time communication tools that connect the office staff with field technicians, GPS tracking, and integration capabilities with various accounting software like Xero and QuickBooks, enhancing workflow and ensuring that financial records are accurate and up-to-date. ServiceM8 aims to streamline the day-to-day running of a service business with the goal of improving efficiency, reducing paperwork, and providing a professional customer service experience. The platform's accessibility via mobile apps allows users to operate from anywhere, enhancing flexibility and productivity.

Details

Year Founded
2010