# Agentforce Field Service (formerly Salesforce Field Service) vs ServiceM8 Comparison
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## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **dispatching capabilities** , with features like autonomous dispatch and triage that allow it to proactively manage issues before human intervention is needed. This has significantly improved operational efficiency for users, as noted in feedback about its ability to transform business processes.
- **Users say** that ServiceM8 offers a **user-friendly experience** , highlighting its simplicity and ease of use. Reviewers appreciate the platform's ability to manage technical teams in the field effectively, allowing for real-time task scheduling and personnel location tracking.
- **According to verified reviews** , Agentforce Field Service has a strong reputation for **customer support** , with users praising the quality and responsiveness of assistance provided. This has contributed to a more seamless experience when addressing operational challenges.
- **Reviewers mention** that while ServiceM8 is a cost-effective option with a free entry-level price, it sometimes struggles to meet specific workflow needs, leading to configuration challenges. Users have noted that the platform could benefit from more robust integration options.
- **G2 reviewers highlight** that Agentforce Field Service has a higher overall satisfaction score, reflecting its ability to meet the needs of mid-market businesses effectively. Users have reported significant improvements in management and customer service operations since implementing the software.
- **Users express** that ServiceM8's extensive selection of add-ons provides valuable integration and flexibility, making it a suitable choice for small businesses looking for customizable solutions. However, the overall user experience may not be as comprehensive as that of Agentforce Field Service.



| | Agentforce Field Service (formerly Salesforce Field Service) | ServiceM8 | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 1,047 | 15 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (60.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Free 30 Jobs Per Month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### ServiceM8

Pros:
- Simplicity (2 reviews)
- User-Friendly (2 reviews)

Cons:
- Limited Automation (2 reviews)
- Update Issues (2 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | ServiceM8 | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 6.8 (10 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.6 (11 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 8.1 (6 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | Not enough data | 
  | **Quality of Support** | 8.5 (365 reviews) | 6.5 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 6.5 (10 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### ServiceM8

#### Entry-Level Pricing

Plan: Free

Price: Free 30 Jobs Per Month

Description: The best way for sole traders to get started with a smart solution for managing jobs & clients. This plan provides an incredible amount of free value. 

Key Features:
- 1 User
- 30 New Jobs Per Month 
- 10 AI Assists per day

[Browse all 5 editions](https://www.g2.com/products/servicem8/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **ServiceM8** | 7.5/10 | 13 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceM8 | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 7.0 (5 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceM8 | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 7.3 (8 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.5 (8 reviews) | 
| **Roles** | 8.6 (278 reviews) | 7.6 (7 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.3 (8 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceM8 | 
|---|---|---|
| **Location** | Feature Not Available | 7.6 (7 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 7.6 (9 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 6.7 (8 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.3 (9 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 7.4 (7 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceM8 | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 7.4 (9 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 7.8 (9 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 7.2 (9 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 5.8 (6 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceM8 | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | ServiceM8 | 
|---|---|---|
| **Small-Business** | 21.7% | 60.0% | 
| **Mid-Market** | 42.7% | 26.7% | 
| **Enterprise** | 35.5% | 13.3% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### ServiceM8

- **Electrical/Electronic Manufacturing:** 13.3%
- **Telecommunications:** 6.7%
- **Retail:** 6.7%
- **Mechanical or Industrial Engineering:** 6.7%
- **Marketing and Advertising:** 6.7%
- **Information Technology and Services:** 6.7%
- **Individual & Family Services:** 6.7%
- **Human Resources:** 6.7%
- **Higher Education:** 6.7%
- **Events Services:** 6.7%
- **Other:** 26.7%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (515 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to ServiceM8

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (515 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (407 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5344 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (963 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4869 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### ServiceM8

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicem8)