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Compare Request Tracker and Trac 
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At a Glance
Market Segments
Enterprise (44.4% of reviews)
Small-Business (41.7% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
No pricing available
Request Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plansTrac
Star Rating
(12)3.0 out of 5
Market Segments
Small-Business (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TracSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Request Tracker excels in ticket creation user experience, with a score of 7.7, while Trac falls short with a lower user satisfaction score, indicating that Request Tracker provides a more intuitive interface for creating and managing tickets.
- Reviewers mention that Request Tracker's workflow automation features are robust, allowing for seamless ticket routing and escalation, whereas Trac's workflow capabilities are less flexible, leading to potential bottlenecks in ticket management.
- G2 users highlight that Request Tracker offers superior SLA management tools, which help teams meet their service commitments effectively, while Trac lacks comprehensive SLA features, making it harder for teams to track their performance against service level agreements.
- Users on G2 appreciate Request Tracker's strong analytics capabilities, scoring 7.3, which provide valuable insights into ticket trends and team performance, whereas Trac's analytics features are considered basic and less informative.
- Reviewers say that Request Tracker's customer support is rated higher at 7.5, with users praising the responsiveness and helpfulness of the support team, while Trac's support is rated lower at 6.3, leading to frustrations among users seeking assistance.
- Users report that Request Tracker's customization options for user roles and access management are extensive, allowing for tailored user experiences, while Trac's customization is limited, which can hinder teams from optimizing their workflows according to specific needs.
Pricing
Entry-Level Pricing
Request Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Trac
No pricing availableFree Trial
Request Tracker
Free Trial is available
Trac
No trial information availableRatings
Meets Requirements
7.3
8
6.7
10
Ease of Use
7.1
8
5.0
10
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
7.5
6
6.3
5
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
7.1
8
1.3
12
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Bug Monitoring
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Request Tracker and Trac are categorized as Bug Tracking
Unique Categories
Request Tracker is categorized as Help Desk, Incident Management, IT Service Management (ITSM) Tools, Service Desk, and Shared Inbox
Trac has no unique categories
Reviews
Reviewers' Company Size
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trac
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Information Technology and Services
33.3%
Computer Software
16.7%
Publishing
8.3%
Non-Profit Organization Management
8.3%
Management Consulting
8.3%
Other
25.0%
Alternatives
Discussions
Request Tracker has no discussions with answers
Trac has no discussions with answers
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