Trac Reviews & Product Details

Trac seemed like a very complex product at a stage we were deciding to use as our SCM/PM system for software development. Also, Trac has many integrations with external systems and some promising modules like Subversion/GIT client and Wiki component. Review collected by and hosted on G2.com.

The user interface of Trac is outdated and not intuitive, so it is hard to use for normal users today. SVN/Git client is not as functional as TortoiseSVN or others. Furthermore, some users began to use other products instead of using Trac, so collaboration between them was not as good as it was expected. Some modules were too complicated to implement. Review collected by and hosted on G2.com.

Setup is quick and it needs little resources. Running multiple instances on a single small server is no problem. Review collected by and hosted on G2.com.

Editing tickets is quite cumbersome, attaching files or screenshots needs a lot of clicks in comparison to other, more modern bug trackers like Atlassian JIRA. Review collected by and hosted on G2.com.

Integration of Git and Wiki pages is good Review collected by and hosted on G2.com.

one more tool in the list and the list grows Review collected by and hosted on G2.com.

That it was open source and had a vibrant community for support. Review collected by and hosted on G2.com.

Too fiddly. Too many options to get right before you can start. Review collected by and hosted on G2.com.

The Python plugins allow for a tremendous about of flexibility and adaptation to business needs given enough time to make those changes

Python is a great language to implement and a great choice for making Trac accessible. Review collected by and hosted on G2.com.

Documentation needs work and the administration controls are not always clear in describing what the actual effect is versus intended effect.

The documentation on the website is not always complete for the version of Trac you may be using. But each page allows the user to switch to different versions of Trac as it relates to the documentation, so that's a plus. Review collected by and hosted on G2.com.

It's very easy to use as a user and is fully trackable. Review collected by and hosted on G2.com.

As a user, it's generally manageable; however, it seems that it has issues for IT personnel. Additionally, it's difficult to find online resources to help with any issues. Review collected by and hosted on G2.com.

Once a workflow is defined (properly), Trac can enable you to have a decent dashboard for looking at the current list of issues and priorities. It's extensible and has a built-in wiki component so you can put common project knowledge in the same place. Review collected by and hosted on G2.com.

Trac looks, smells and acts like an engineering project. 10 years ago it looked like a 5 year old web interface. Today it's screaming not for a face lift, but a complete UI overhaul. (Apache Bloodhound?) It's far too easy to make a mistake with the overly cryptic process of creating ticket workflows, and when things don't work right it's hard to keep the team engaged in the tool, it can quickly create more work than it is replacing. ...that said, it doesn't forget like human do. Review collected by and hosted on G2.com.

The easy-to-use ticketing UI helps encourage even non-developers to contribute feature requests and bug reports, while also helping to train them in progressive change coordination. Review collected by and hosted on G2.com.

The programming language of choice for the platform (Python, rather than a more ubiquitous PHP) can make self-hosting a bit difficult. Review collected by and hosted on G2.com.

Lots of plugins, built with python, fairly well documented and customizable Review collected by and hosted on G2.com.

Feels dated, development seems very slow and some key features (git support) are only supported through post-installation modifications Review collected by and hosted on G2.com.

My developers suggested using this tool, and there were definitely things we were lacking in our current system. It took some time to get set up, but it's working well for us now. Especially useful is the wiki functionality. Review collected by and hosted on G2.com.

If you install this, you need to have someone very technical administering it. The biggest problem I've had personally is that there just isn't that much documentation or support out there, so we're kind of on our own. It's fine for now, but I don't know how it will be long term. Review collected by and hosted on G2.com.