MantisBT Reviews & Product Details

MantisBT Overview

What is MantisBT?

MantisBT is an open source issue tracker that provides a delicate balance between simplicity and power.

MantisBT Details
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Product Description

MantisBT is an open source issue tracker that provides a delicate balance between simplicity and power.


Seller Details
Seller
MantisBT
Company Website
Year Founded
2000
HQ Location
N/A
Twitter
@mantisbt
1,709 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
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MantisBT Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I am able to manage all my projects and tasks for each project in one place. I use the system as an archive of all past projects and current projects. I'm able to easily sort and search by topic/project and am able to easily added notes and new information. Because I have a large team, I'm also able to transfer projects based on volume in or to redistribute work loads. It woks well for me. Review collected by and hosted on G2.com.

What do you dislike?

I don't have any complaints on the product. It does it's job. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use and easy to train others to you. A simple, straight forward tool to manage projects, tasks and people. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to keep all projects and IT tasks in a central place. I'm able to track down valuable information on any past or present project or task. I can easily evaluate work load by employee and shift projects if needed.

The ability to add endless notes on a project and have them all dated. All notes and updates are shared with the members on that project. One point of entry and contact. Review collected by and hosted on G2.com.

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Manager Team Lead QA
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The user interface was easy to use and allowed us to communicate and address issues effectively with a number of team members on the client's end. This resulted in the launch of the website going smoothly and efficiently. Review collected by and hosted on G2.com.

What do you dislike?

Our team did not find anything we disliked about using MantisHub. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you require an easy to use platform for testing and managing tickets, this is the software I would recommend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to address all issues in a range of areas that required our attention, ranging from design glitches to issues with URL's and coding adjustments. Review collected by and hosted on G2.com.

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Test Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy for tester to distribute the error among the different developer and resoved it from them Review collected by and hosted on G2.com.

What do you dislike?

For every new error same procedure need to follow to assign the task Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use as we have track of each and every error and its status from developer wheather it fix or not Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Rather than to track error on mail for every person,it is easy to use with mantis for divide the task and get them fix Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

MantisBT is more usefull to raise bugs and make a track of all issues. Review collected by and hosted on G2.com.

What do you dislike?

There is no downsides of mantisbt and we can easily use this product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go with mantisBT we can make good track of our work and we can share or assign issues which we found while doing testing and there is an option to attach image files like screenshots etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MantisBT is more helpfull for manual testing purpose and it is used to raise bugs and it is also has an option assign to particular developer to resolve the issues and we can make a track of all issues which are raised and we can generate a excel sheet of all those issues and we can maintain a track several projects with one user. Review collected by and hosted on G2.com.

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IT MANAGER
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We deployed Mantis ourselves. We had no problem, it was very easy to do. Mantis is easy to use. It allows us to manage perfectly the monitoring of bugs and developments. Review collected by and hosted on G2.com.

What do you dislike?

There's nothing I don't like! It is a very functional and easy to use ! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed to track all our development projects in one place. Before the deployment of Mantis, we all work on Excel files on our side. We lacked structure in the management of our developments. Review collected by and hosted on G2.com.

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Test lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

it is a tool without superfluous functionalities. They are all useful and very well thought out. I particularly appreciate the filters that are very practical. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I don’t like is the interface. It could be improved to make the use of the tool more enjoyable for users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before we didn’t have tools common to developers and test teams. We missed a lot of things, such as bugs fixed but not tested or bugs identified but not fixed... Since we’ve been using Mantis, we don’t have any more problems like this. Review collected by and hosted on G2.com.

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Project Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I use the "Synthesis" tab a lot. As a project manager, he offers me an overview of many aspects such as the number of Mantis open per project, number of open Mantis, number of fixed Mantis, statistics by developers ... Review collected by and hosted on G2.com.

What do you dislike?

The "Synthesis" tab does not have a filter. I just have statistics on the whole since the tool was put in place. It might be useful to add a filter by date. That would allow me to have more reliable statistics. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The deployment of this tool has enables us to :

-        improve collaboration between developers 

-        Collect data on development activity

-        Increase efficiency Review collected by and hosted on G2.com.

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Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Mantis is very simple to use. it allows to easily follow several projects, especially thanks to filters that are very well thought out. Review collected by and hosted on G2.com.

What do you dislike?

Mantis is not easy to understand especially for the non-technical person. For example, the concept of child class and parent class is not obvious to understand. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed to ensure better tracking of our IT developments and bug fixes. We have a better vision of the work to be done on each project and we are better tracking our progress. Review collected by and hosted on G2.com.

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Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Mantis is an excellent bug tracking tool. It is simple to use and has many features like the insertion of a bug and details about it, assignment, filter system ... and it is free ! Review collected by and hosted on G2.com.

What do you dislike?

I do not like the filter system. There are often bugs and the result is not coherent with what I asked. I often have to repeat the process several times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We set up Mantis to have a better vision of our development activity. It is rather a success. Before we develop each of our side without knowing what was happening for other developers. Review collected by and hosted on G2.com.

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Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

MantisBT allows us to structure our different projects.

Each team has its own dedicated space on MantisBT and manages it in its own way.

It is also a good analytical tool that allows us to see what we have done right and wrong. Review collected by and hosted on G2.com.

What do you dislike?

The search with filters is not perfect. There are often bugs and the results are sometimes strange... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Main problems I am solving with MantisGT is follow the developments of my team.

I can easily identify sprints where we are behind schedule and also those that are problematic for us. Review collected by and hosted on G2.com.

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Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

MantisGT is a simple tool with the necessary functionalities to follow developments.There are no unnecessary features. Review collected by and hosted on G2.com.

What do you dislike?

The user interface (UI) is not intuitive and looks older. It's written in lowercase. The colors are not nice.The UI is not user-friendly. I think a non-technical person might have difficulty using it.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MantisGT has made the monitoring of the development activity easier and more efficient. We have indicators, we know what is being processed, what it is not.. Review collected by and hosted on G2.com.

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UN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like Mantic Bug tracker. Mantis Bug Tracker is a free and open source, web-based bug tracking system. The most common use of MantisBT in our company is to track software defects.

It is easy to create task, easy to control and review and the best thing that you got all update to email so no need to check the site Review collected by and hosted on G2.com.

What do you dislike?

some settings features are hard to change, the process is a little bit complecated Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IT software defects and problem reports. it is much easy to assess IT department and create tasks. it is very beneficial for us Review collected by and hosted on G2.com.

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President & CEO
Education Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We've been using Mantis BT to create and assign development tasks for about 5 years hosted on a local server. We have over 15,000 issues and related images and 35 developers and product managers actively adding and managing tickets. On a Saturday morning a few weeks ago or server s#$%t the bed and I had 24 hours to get things running again. I had a backup as of that Friday. I contacted the Mantis Hub staff that morning to see if they could help. Long story short they had us up and running on Mantis Hub by Sunday afternoon with all issues and all staff accounts intact - I sent out the new URL and we were business as usual on Monday morning and now I don't have to manage another server in-house - should have moved over to Mantis Hub years ago. If I could give the Mantis support people a 20 above, I would happily do it. Great work! Review collected by and hosted on G2.com.

What do you dislike?

Nothing to complain about - meets all our development needs and has for many years. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The product itself is exactly what we have needed for our uses. Having managed our own local install for 5 plus years, I would highly recommend moving to Mantis Hub - takes one more headache off my plate and works flawlessly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have an enterprise level software package which is the provides the back bone for associations and other education providers to manage their online and live education via a web interface. We have used Mantis BT from the beginning of our development to create and manage our entire development process. From time to time we look at other more complicated systems, and always return to Mantis - it's simple and straightforward and meets all our needs. Review collected by and hosted on G2.com.

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Delivery Centers QA & Tools
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Mantis es mi herramienta de trabajo principal, lo uso para hacer seguimiento de calidad a los proyectos de desarollo de software en los que trabajo. Es sencillo de implementar, su interfaz es muy visual al ordenar las incidencias según su estado y se enlaza con Testlink de manera correcta para llevar una trazabilidad mucho más explícita. Posee roles de usuarios según responsabilidades lo cual permite hacer seguimiento al equipo completo. Mantis es una solucion eficiente si trabajas en QA. Review collected by and hosted on G2.com.

What do you dislike?

La interfaz a estas alturas ya se nota un poco anticuada. El modulo para exportar las incidencias es muy pobre, se exporta en un documento plano sin ningún tipo de formato. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Herramienta para control de incidencias eficiente, open source, de sencilla implementación y mantenimiento. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Es posible hacer seguimiento del estado de las incidencias en tiempo real, el equipo se mantiene informado en todo momento sobre los estados o incidencias asignadas porque llegan notificaciones. El trabajo se hace mucho mas fluído y controlado. Review collected by and hosted on G2.com.

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Sir
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

allows to manage in an orderly manner the incidents in the development process helping the software quality and streamlining processes. Review collected by and hosted on G2.com.

What do you dislike?

the configuration of the application is not very friendly, it is necessary to have a technical knowledge of the components of Mantis for the creation of new profiles. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

the management of software development incidents Review collected by and hosted on G2.com.

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Quality Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This is best bug tracking tool right now with open source. you can manage all the QA team on there by tracking they bugs. Review collected by and hosted on G2.com.

What do you dislike?

If you using this is first time than it is tough on beginning after you feel great to use this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the problems by tracking the bugs on mantis. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

1) It is a open source bug tracking tool.

2) Best thing which I like most is: it is easy to use and easily understandable.

3) It's in-built feature of reports helps us to get effective reports for specific issues.

3) It also support database testing which is also a great feature. Review collected by and hosted on G2.com.

What do you dislike?

I didn't find any bug while working on it but Configuration of application is complex; requires some technical knowledge to configure it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1) Reporting feature is very helpful to prepare a issue specific report.

2) I do database testing and this tool helps me a lot to do that. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We use Mantis Hub which is a SaaS product utilising Mantis Bug Tracker.

We chose Mantis Hub because it has a very simple and clean user interface but has all the functionality we need from our issue management tool.

For us, it was the best issue management tool in terms of user experience - the navigation is very intuitive, raising an issue is quick, and its general look and feel makes the product stand out from the alternatives we trialled.

From an administrative perspective, it's very quick and easy to create new projects, as well as bulk loading new users. This is very handy when we need to create a project for a new client coming onto our service.

The support service from Mantis Hub is fantastic and has removed any headaches relating to hosting and maintenance. On the rare occasion we've raised an issue, the response and resolution from the support team have been very prompt and helpful. Review collected by and hosted on G2.com.

What do you dislike?

Not a lot! It would be nice to have more integrations with other SaaS products (mainly test and project management tools) but this hasn't impacted us. They have published APIs so - if required - we could integrate with other tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We implemented Mantis Hub just under 12 months ago as part of an overhaul in our issue management process. We were previously managing issues via emails which was very inefficient, often led to issues being missed and didn't provide our clients with a view of the progress for each issue raised.

Using Mantis Hub has resolved all of the administrative problems we had with emails, freeing up resource to focus on resolving the issues being raised by clients. We're also able to quickly assign issues to the various internal teams within the business, rather than waiting for a long email chain to eventually reach the right person who can fix the problem. This has led to shorter resolution times.

Client relationships are healthier because they're getting regular feedback through the tool and are able to prioritise any issues significantly impacting their business. SLA reporting is now much easier and we can quickly identify any issues where we're likely to miss our SLAs, allowing us to focus on them before we're in breach.

Overall, Mantis Hub has given us the opportunity to significantly improve the service we provide to our clients, whilst also increasing our operational efficiency. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like how you can search for a project by its project number or name and it will narrow down all of the submitted issues to just the information related to that project. It helps to see what tickets are open or closed for a particular project. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes when I submit a report, it says I forgot to fill in one of the required parts and to select the back button to make the change. I select the back button and it does not go back to the report (like it should), but instead it completely deletes it and goes to the "My View" then I have to redo the entire ticket. That is very frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The department I work in uses it to keep our numerous daily project tasks in order. We use it primarily for issues for our projects because it offers a great interactive interface that displays the issue sent it and keeps track of all the users who have commented/are working on the issue to get it fixed. I recommend it for company's/departments that need a ticketing software to help keep track of issues and people involved with that particular project. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps us keep the flow of projects organized and to help see who is assigned to what, the status of the project, and what tickets are open/closed for each project. Review collected by and hosted on G2.com.

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UD
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Bug tracking now easy with different colors for different states, MantisBT is open source for customization. It stores a permanent record of performance, Time spent on the project. Review collected by and hosted on G2.com.

What do you dislike?

Subscription Price needs to review. Need to include more features for project management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Activity Tracking helps the current status of the issued bug, which is useful to resolve bugs. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it can keep and sort all issues found with a project. Then, once the testing is complete, I am able to go back and sort to see exactly what was changed for a single project. Keeps the number of Post-It notes to a minimum and keeps thing organized. Review collected by and hosted on G2.com.

What do you dislike?

Entering an issue into Mantis takes a while. There are several fields to fill out and that can take some time. That being said, the benefits far outweigh the cost of time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It works. As long as you are willing to provide the information, it will come in handy when looking back for possible future changes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multiple users are able to consult on an issue and provide feedback and answers in a very timely manner. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Used as a simple issue tracker with straight forward 1 to 1 workflow and activity history, it's great. Review collected by and hosted on G2.com.

What do you dislike?

It's very no frills, so it has kind of a dated homemade look to it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Mantis it bare bones, but very easy to set up and use, and you can't beat the price. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

accountability. everything in its place and easily searchable and properly assigned. no more 'not my job' or 'didn't realize you were waiting on me' or 'must've accidentally deleted the email.' Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

MantisBT is a very good bug tracking software. We've deployed it in our own server and worked perfectly. The best thing is that it is open source, so we forked it and brought it to our needs. Very nice UI, simple and efficient. Review collected by and hosted on G2.com.

What do you dislike?

If I can compare it to Jira which I also used, it doesn't provide the same support for the teams. Actually, in the latest version of Mantis that I used, there were no teams available, which is difficult for many small teams Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As I said in my initial comment, it provides a lightweight software. Suitable for smaller companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Stands well for a basic bug tracking software. It's open source and it's maintained. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

es muy bueno para la gestión de proyectos, para el seguimiento y asignación de tareas. ofrece estadisticas completas por muchos aspectos distintos. además es muy intuitivo y la interfaz es muy sencilla. Review collected by and hosted on G2.com.

What do you dislike?

la sencillez de la interfaz es quizás el mayor de los problemas, parece una aplicación web de los 90, digamos que en ciertos aspectos se podría mejorar mucho. Visualmente un poco anticuado, y en cuanto a funcionamiento en ocasiones es un poco tedioso pese a ser tan sencillo e intuitivo. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ninguna Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

en la organización ha supuesto un avance y una mejora a la hora de que los departamentos técnicos y jefes de proyecto tengan mayor control sobre los tiempo y la carga de trabajo de los componentes de los distintos equipos. Review collected by and hosted on G2.com.

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