# Request Tracker, Trac vs Jira Comparison

| | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Star Rating** | 3.8 out of 5 | 3.0 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 10 | 12 | 7,789 | 
| **Largest Market Segment** | Enterprise (44.4% of reviews) | Small-Business (41.7% of reviews) | Mid-Market (43.9% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | No pricing available | Free 10 Users Per Month | 

---
## Top Pros & Cons

### Request Tracker

**Not enough data**

### Trac

**Not enough data**

### Jira

Pros:
- Ease of Use (1157 reviews)
- Project Management (857 reviews)

Cons:
- Learning Curve (682 reviews)
- Complexity (504 reviews)

---
## Ratings Comparison
| Rating | Request Tracker | Trac | Jira | 
|---|---|---|---|
  | **Meets Requirements** | 7.3 (8 reviews) | 6.7 (10 reviews) | 8.9 (6307 reviews) | 
  | **Ease of Use** | 7.1 (8 reviews) | 5.0 (10 reviews) | 8.1 (6396 reviews) | 
  | **Ease of Setup** | Not enough data | Not enough data | 8.0 (2581 reviews) | 
  | **Ease of Admin** | Not enough data | Not enough data | 7.7 (1697 reviews) | 
  | **Quality of Support** | 7.5 (6 reviews) | 6.3 (5 reviews) | 8.3 (4952 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | 8.6 (1560 reviews) | 
  | **Product Direction (% positive)** | 7.1 (8 reviews) | 1.3 (12 reviews) | 8.4 (6097 reviews) | 

---
## Pricing

### Request Tracker

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 User Per Month

Description: Per User, Per Month

Key Features:
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users

[Browse all 4 editions](https://www.g2.com/products/request-tracker/pricing)

#### Free Trial

Yes

### Trac

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Jira

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards

[Browse all 4 editions](https://www.g2.com/products/jira/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **Trac** | N/A | N/A |
| **Jira** | N/A | N/A |

#### Ticket and Case Management

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **Trac** | N/A | N/A |
| **Jira** | 8.4/10 | 980 |

#### Tasks

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Creation & Assignment** | Not enough data | Not enough data | 9.3 (695 reviews) | 
| **Due Dates** | Not enough data | Not enough data | 9.0 (635 reviews) | 
| **Task Prioritization** | Not enough data | Not enough data | 9.1 (663 reviews) | 
| **To-Do Lists** | Not enough data | Not enough data | 8.8 (613 reviews) | 
| **Dependencies** | Not enough data | Not enough data | 8.5 (575 reviews) | 
| **Mass Updates** | Not enough data | Not enough data | 8.2 (559 reviews) | 
| **Drag & Drop** | Not enough data | Not enough data | 8.5 (586 reviews) | 
| **Recurring Tasks** | Not enough data | Not enough data | 8.4 (508 reviews) | 

#### Projects

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Planning** | Not enough data | Not enough data | 9.0 (608 reviews) | 
| **Project Map** | Not enough data | Not enough data | 8.7 (552 reviews) | 
| **GANTT** | Not enough data | Not enough data | 8.2 (527 reviews) | 
| **Calendar View** | Not enough data | Not enough data | 8.4 (537 reviews) | 
| **Views** | Not enough data | Not enough data | 8.6 (552 reviews) | 
| **Project Budgeting** | Not enough data | Not enough data | 7.7 (470 reviews) | 
| **Issue Tracking** | Not enough data | Not enough data | 9.3 (610 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.3 (523 reviews) | 
| **Critical Path** | Not enough data | Not enough data | 8.0 (458 reviews) | 
| **Time & Expense** | Not enough data | Not enough data | 8.1 (483 reviews) | 
| **Methodologies** | Not enough data | Not enough data | 8.6 (547 reviews) | 

#### Resource Management

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Resource Definiton** | Not enough data | Not enough data | 8.3 (500 reviews) | 
| **Capacity** | Not enough data | Not enough data | 8.3 (525 reviews) | 
| **Scheduling** | Not enough data | Not enough data | 8.4 (511 reviews) | 

#### Project Monitoring

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Baselining / KPIs** | Not enough data | Not enough data | 8.4 (499 reviews) | 
| **Resource Allocation** | Not enough data | Not enough data | 8.4 (510 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.8 (573 reviews) | 

#### Generative AI

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (438 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (437 reviews) | 

#### Agentic AI - Project Management

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (305 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (304 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (335 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (303 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (307 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (303 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.9 (316 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **Trac** | N/A | N/A |
| **Jira** | N/A | N/A |

#### Administration

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | Not enough data | 

#### Service Desk

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Process Workflow** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **Trac** | N/A | N/A |
| **Jira** | N/A | N/A |

#### Productivity Tools

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | 7.6/10 | 5 |
| **Trac** | N/A | N/A |
| **Jira** | 8.4/10 | 2178 |

#### Bug Reporting

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **User Reports & Feedback** | Not enough data | Not enough data | 8.8 (1779 reviews) | 
| **Tester Reports & Feedback** | Not enough data | Not enough data | 8.8 (1731 reviews) | 
| **Team Reports & Comments** | 7.7 (5 reviews) | Not enough data | 8.9 (1823 reviews) | 

#### Bug Monitoring

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Analytics** | 7.3 (5 reviews) | Not enough data | 8.6 (1724 reviews) | 
| **Bug History** | Not enough data | Not enough data | 8.9 (1842 reviews) | 
| **Data Retention** | 7.7 (5 reviews) | Not enough data | 8.8 (1703 reviews) | 

#### Agentic AI - Bug Tracking

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.7 (254 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (253 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **Trac** | N/A | N/A |
| **Jira** | N/A | N/A |

#### Monitoring

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Management Tools

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **Trac** | N/A | N/A |
| **Jira** | 9.3/10 | 72 |

#### Responses

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.6 (35 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.4 (35 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 9.4 (35 reviews) | 

#### Automation - AI Agents

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 8.9 (34 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.1 (33 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | 9.0 (34 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 9.4 (35 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.4 (35 reviews) | 

#### Platform

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.4 (35 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.5 (40 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.4 (36 reviews) | 

#### Autonomy -  AI Agents

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 9.1 (34 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 9.2 (34 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 9.2 (34 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 9.1 (34 reviews) | 

#### Generative AI

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.2 (38 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (35 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **Trac** | N/A | N/A |
| **Jira** | N/A | N/A |

#### Incident Management

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | Not enough data | 
| **Ticket Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Notifications** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Self Service** | Not enough data | Not enough data | Not enough data | 
| **Active Directory** | Not enough data | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **Trac** | N/A | N/A |
| **Jira** | 8.5/10 | 4218 |

#### Communication

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Wiki Documentation** | Not enough data | Not enough data | 8.4 (2683 reviews) | 
| **Community Forum** | Not enough data | Not enough data | 8.2 (2534 reviews) | 
| **Customer Ideation** | Not enough data | Not enough data | 8.1 (2436 reviews) | 

#### Planning

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Work Capacity** | Not enough data | Not enough data | 8.7 (3164 reviews) | 
| **Task Ranking** | Not enough data | Not enough data | 8.8 (3285 reviews) | 
| **Kanban Board** | Not enough data | Not enough data | 8.8 (3074 reviews) | 
| **Custom Workflows** | Not enough data | Not enough data | 8.7 (3263 reviews) | 
| **Release Forecasting** | Not enough data | Not enough data | 8.3 (2661 reviews) | 

#### Workflow Management

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Time Tracking** | Not enough data | Not enough data | 8.6 (3031 reviews) | 
| **Progress Monitoring** | Not enough data | Not enough data | 8.9 (3522 reviews) | 
| **Budgeting** | Not enough data | Not enough data | 7.9 (2266 reviews) | 
| **Team Scorecard** | Not enough data | Not enough data | 8.4 (2504 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **Trac** | N/A | N/A |
| **Jira** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking)

**Unique to Request Tracker (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


**Unique to Jira (3):** [Product Management Software](https://www.g2.com/categories/product-management-software), [Project Management Software](https://www.g2.com/categories/project-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Request Tracker | Trac | Jira | 
|---|---|---|---|
| **Small-Business** | 22.2% | 41.7% | 23.4% | 
| **Mid-Market** | 33.3% | 33.3% | 43.9% | 
| **Enterprise** | 44.4% | 25.0% | 32.7% | 

### By Industry

#### Request Tracker

- **Internet:** 22.2%
- **Oil & Energy:** 11.1%
- **Information Technology and Services:** 11.1%
- **Higher Education:** 11.1%
- **Consumer Services:** 11.1%
- **Computer Software:** 11.1%
- **Computer & Network Security:** 11.1%
- **Banking:** 11.1%

#### Trac

- **Information Technology and Services:** 33.3%
- **Computer Software:** 16.7%
- **Publishing:** 8.3%
- **Non-Profit Organization Management:** 8.3%
- **Management Consulting:** 8.3%
- **Internet:** 8.3%
- **Information Services:** 8.3%
- **Electrical/Electronic Manufacturing:** 8.3%

#### Jira

- **Computer Software:** 23.7%
- **Information Technology and Services:** 23.6%
- **Financial Services:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Internet:** 4.0%
- **Telecommunications:** 2.3%
- **Retail:** 1.9%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.5%
- **Banking:** 1.4%
- **Other:** 30.9%

---
## Alternatives

### Alternatives to Request Tracker

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- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12299 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1212 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3264 reviews)
- [Shortcut](https://www.g2.com/products/shortcut/reviews) — 4.4/5 stars (177 reviews)
- [YouTrack](https://www.g2.com/products/youtrack/reviews) — 4.2/5 stars (59 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15339 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11736 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4528 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)

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## Top Discussions

### Request Tracker

No discussions available for this product.

### Trac

No discussions available for this product.

### Jira

- Title: [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) — 12 comments, 4 upvotes
  > **Top comment:** "Yes, it is. It's good for having an area to house all tasks required for a scope of work. "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-what-are-the-features-of-jira) — 11 comments, 2 upvotes
  > **Top comment:** "Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your..."
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 9 comments, 7 upvotes
  > **Top comment:** "With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum..."
- Title: [Is Jira free tool?](https://www.g2.com/discussions/is-jira-free-tool) — 7 comments, 1 upvote
  > **Top comment:** "JIRA is free up to 10 users, 2GB of storage. However, they do offer paid plans for more users and storage if need."
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 6 comments, 4 upvotes
  > **Top comment:** "It helps to planning to visualizing progress, managing, backlogs and bug tracking"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/request-tracker-vs-trac-vs-jira)