# Request Tracker, Trac vs Bugzilla Comparison | | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Star Rating** | 3.8 out of 5 | 3.0 out of 5 | 3.9 out of 5 | | **Total Reviews** | 10 | 12 | 113 | | **Largest Market Segment** | Enterprise (44.4% of reviews) | Small-Business (41.7% of reviews) | Mid-Market (43.6% of reviews) | | **Entry Level Price** | $25.00 1 User Per Month | No pricing available | Free | --- ## Ratings Comparison | Rating | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Meets Requirements** | 7.3 (8 reviews) | 6.7 (10 reviews) | 7.9 (95 reviews) | | **Ease of Use** | 7.1 (8 reviews) | 5.0 (10 reviews) | 7.6 (95 reviews) | | **Ease of Setup** | Not enough data | Not enough data | 6.9 (32 reviews) | | **Ease of Admin** | Not enough data | Not enough data | 6.9 (31 reviews) | | **Quality of Support** | 7.5 (6 reviews) | 6.3 (5 reviews) | 7.1 (79 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | 7.6 (26 reviews) | | **Product Direction (% positive)** | 7.1 (8 reviews) | 1.3 (12 reviews) | 7.0 (93 reviews) | --- ## Pricing ### Request Tracker #### Entry-Level Pricing Plan: Starter Price: $25.00 1 User Per Month Description: Per User, Per Month Key Features: - 5 user minimum - Access to RT's full feature set - Unlimited External Users [Browse all 4 editions](https://www.g2.com/products/request-tracker/pricing) #### Free Trial Yes ### Trac #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Bugzilla #### Entry-Level Pricing Plan: Open Source Price: Free Description: Bugzilla is free software, licensed at no cost under the Mozilla Public License. G2 does not allow us to remove the "Get a Custom Quote" button from our page. Requests for a Price Quote will be ignored because the answer is right on this page (it's free). Key Features: - Advanced Search - Email notifications - Scheduled reports by email [Learn more about Bugzilla](https://www.g2.com/products/bugzilla/reviews) #### Free Trial No --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Request Tracker** | N/A | N/A | | **Trac** | N/A | N/A | | **Bugzilla** | N/A | N/A | #### Ticket and Case Management | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Communication Channels | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Customer Portal** | Not enough data | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | Not enough data | #### Platform | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Mobile User Support** | Not enough data | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Request Tracker** | N/A | N/A | | **Trac** | N/A | N/A | | **Bugzilla** | N/A | N/A | #### Administration | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Change Management** | Not enough data | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | Not enough data | | **Reports & Analytics** | Not enough data | Not enough data | Not enough data | #### Service Desk | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Help Desk** | Not enough data | Not enough data | Not enough data | | **Incident Reports** | Not enough data | Not enough data | Not enough data | | **Process Workflow** | Not enough data | Not enough data | Not enough data | #### Management | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Reporting** | Not enough data | Not enough data | Not enough data | | **Administration Console** | Not enough data | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | Not enough data | | **Policy Dictation** | Not enough data | Not enough data | Not enough data | #### Functionality | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Ticketing System** | Not enough data | Not enough data | Not enough data | | **Performance Logging** | Not enough data | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Shared Inbox | Product | Score | Reviews | |---|---|---| | **Request Tracker** | N/A | N/A | | **Trac** | N/A | N/A | | **Bugzilla** | N/A | N/A | #### Productivity Tools | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Notes** | Not enough data | Not enough data | Not enough data | | **Internal Discussion** | Not enough data | Not enough data | Not enough data | | **Assignments and Tasks** | Not enough data | Not enough data | Not enough data | | **Workflows** | Not enough data | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | | **Tagging System** | Not enough data | Not enough data | Not enough data | #### Analytics | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Trends** | Not enough data | Not enough data | Not enough data | | **Performance Tracking** | Not enough data | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Shared Inbox | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Bug Tracking | Product | Score | Reviews | |---|---|---| | **Request Tracker** | 7.6/10 | 5 | | **Trac** | N/A | N/A | | **Bugzilla** | 7.9/10 | 15 | #### Bug Reporting | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **User Reports & Feedback** | Not enough data | Not enough data | 7.7 (14 reviews) | | **Tester Reports & Feedback** | Not enough data | Not enough data | 8.2 (15 reviews) | | **Team Reports & Comments** | 7.7 (5 reviews) | Not enough data | 8.1 (14 reviews) | #### Bug Monitoring | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Analytics** | 7.3 (5 reviews) | Not enough data | 7.3 (13 reviews) | | **Bug History** | Not enough data | Not enough data | 8.2 (15 reviews) | | **Data Retention** | 7.7 (5 reviews) | Not enough data | 7.7 (14 reviews) | #### Agentic AI - Bug Tracking | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Request Tracker** | N/A | N/A | | **Trac** | N/A | N/A | | **Bugzilla** | N/A | N/A | #### Monitoring | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Constant Monitoring** | Not enough data | Not enough data | Not enough data | | **Timely Alerts** | Not enough data | Not enough data | Not enough data | | **TIcket Accuracy** | Not enough data | Not enough data | Not enough data | | **AI Monitoring** | Not enough data | Not enough data | Not enough data | #### Management Tools | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Ticket Assignment** | Not enough data | Not enough data | Not enough data | | **Standardization** | Not enough data | Not enough data | Not enough data | | **Lifecycle Visualization** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Incident Management | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Request Tracker** | N/A | N/A | | **Trac** | N/A | N/A | | **Bugzilla** | N/A | N/A | #### Incident Management | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Automate Ticket Routing** | Not enough data | Not enough data | Not enough data | | **Ticket Prioritization** | Not enough data | Not enough data | Not enough data | | **Ticket Notifications** | Not enough data | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | Not enough data | | **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | Not enough data | #### Reporting | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Dashboards** | Not enough data | Not enough data | Not enough data | | **Time Tracking** | Not enough data | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | Not enough data | #### Access & Usability | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Mobile** | Not enough data | Not enough data | Not enough data | | **Self Service** | Not enough data | Not enough data | Not enough data | | **Active Directory** | Not enough data | Not enough data | Not enough data | | **Multi-Channel Access** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Service Desk | Feature | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Unique to Request Tracker (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) --- ## Reviewer Demographics ### By Company Size | Segment | Request Tracker | Trac | Bugzilla | |---|---|---|---| | **Small-Business** | 22.2% | 41.7% | 24.8% | | **Mid-Market** | 33.3% | 33.3% | 43.6% | | **Enterprise** | 44.4% | 25.0% | 31.7% | ### By Industry #### Request Tracker - **Internet:** 22.2% - **Oil & Energy:** 11.1% - **Information Technology and Services:** 11.1% - **Higher Education:** 11.1% - **Consumer Services:** 11.1% - **Computer Software:** 11.1% - **Computer & Network Security:** 11.1% - **Banking:** 11.1% #### Trac - **Information Technology and Services:** 33.3% - **Computer Software:** 16.7% - **Publishing:** 8.3% - **Non-Profit Organization Management:** 8.3% - **Management Consulting:** 8.3% - **Internet:** 8.3% - **Information Services:** 8.3% - **Electrical/Electronic Manufacturing:** 8.3% #### Bugzilla - **Information Technology and Services:** 39.2% - **Computer Software:** 21.6% - **Computer & Network Security:** 2.9% - **Computer Networking:** 2.9% - **Telecommunications:** 2.0% - **Semiconductors:** 2.0% - **Automotive:** 2.0% - **Food & Beverages:** 2.0% - **Education Management:** 2.0% - **Financial Services:** 2.0% - **Other:** 21.6% --- ## Alternatives ### Alternatives to Request Tracker - [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7783 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) — 4.5/5 stars (890 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1863 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (745 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12302 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1334 reviews) ### Alternatives to Trac - [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7783 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) — 4.5/5 stars (890 reviews) - [MantisBT](https://www.g2.com/products/mantisbt/reviews) — 4.0/5 stars (80 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4528 reviews) - [Backlog](https://www.g2.com/products/backlog/reviews) — 4.6/5 stars (432 reviews) - [GitHub](https://www.g2.com/products/github/reviews) — 4.7/5 stars (2345 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12302 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2350 reviews) - [monday dev](https://www.g2.com/products/monday-dev/reviews) — 4.7/5 stars (1453 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) ### Alternatives to Bugzilla - [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7783 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) — 4.5/5 stars (890 reviews) - [MantisBT](https://www.g2.com/products/mantisbt/reviews) — 4.0/5 stars (80 reviews) - [OpenText Application Quality Management](https://www.g2.com/products/opentext-application-quality-management/reviews) — 4.0/5 stars (133 reviews) - [GitHub](https://www.g2.com/products/github/reviews) — 4.7/5 stars (2345 reviews) - [Perforce ALM](https://www.g2.com/products/perforce-alm/reviews) — 4.1/5 stars (102 reviews) - [Backlog](https://www.g2.com/products/backlog/reviews) — 4.6/5 stars (432 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12302 reviews) - [Rollbar](https://www.g2.com/products/rollbar/reviews) — 4.5/5 stars (172 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4528 reviews) --- ## Top Discussions ### Request Tracker No discussions available for this product. ### Trac No discussions available for this product. ### Bugzilla - Title: [Why bugzilla](https://www.g2.com/discussions/36912-why-bugzilla) — 1 comment, 1 upvote > **Top comment:** "I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are..." - Title: [integration](https://www.g2.com/discussions/35224-integration) — 1 comment, 1 upvote > **Top comment:** "Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would..." - Title: [I am software tester,can i use Bugzilla for testing softwares.](https://www.g2.com/discussions/i-am-software-tester-can-i-use-bugzilla-for-testing-softwares) — 1 comment, 1 upvote > **Top comment:** "You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/request-tracker-vs-trac-vs-bugzilla)