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Compare Olark and Velaro 
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At a Glance
Market Segments
Small-Business (49.8% of reviews)
Mid-Market (71.4% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$17 per month
No pricing available
Olark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkVelaro
Star Rating
(17)4.1 out of 5
Market Segments
Mid-Market (71.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about VelaroOlark vs Velaro
When assessing the two solutions, reviewers found Olark easier to use and set up. However, Velaro is easier to administer. Reviewers also preferred doing business with Velaro overall.
- Reviewers felt that Olark meets the needs of their business better than Velaro.
- When comparing quality of ongoing product support, reviewers felt that Velaro is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Olark over Velaro.
Pricing
Entry-Level Pricing
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Velaro
No pricing availableFree Trial
Olark
Free Trial is available
Velaro
Free Trial is available
Ratings
Meets Requirements
8.9
208
8.7
14
Ease of Use
9.3
210
8.7
14
Ease of Setup
9.0
112
8.6
11
Ease of Admin
9.0
114
9.2
11
Quality of Support
8.8
173
8.9
14
Has the product been a good partner in doing business?
9.1
107
9.4
11
Product Direction (% positive)
8.2
209
7.5
14
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.3
110
|
Verified
Not enough data
8.8
108
|
Verified
Not enough data
8.2
54
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Internal Use
7.7
97
|
Verified
Not enough data
8.9
102
|
Verified
Not enough data
8.3
74
|
Verified
Not enough data
8.0
5
Not enough data
8.1
6
Not enough data
8.7
32
|
Verified
Not enough data
Categories
Categories
Shared Categories
Olark and Velaro are categorized as Live Chat
Unique Categories
Olark has no unique categories
Velaro has no unique categories
Reviews
Reviewers' Company Size
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velaro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Marketing and Advertising
13.3%
Telecommunications
6.7%
Insurance
6.7%
Information Technology and Services
6.7%
Hospital & Health Care
6.7%
Other
60.0%
Alternatives
Discussions
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
Velaro has no discussions with answers
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