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Compare Olark and Velaro 
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LiveChat
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At a Glance
Market Segments
Small-Business (49.8% of reviews)
Mid-Market (71.4% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$17 per month
No pricing available
Olark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkVelaro
Star Rating
(17)4.1 out of 5
Market Segments
Mid-Market (71.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about VelaroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Olark excels in ease of use with a score of 9.3, making it a favorite among small businesses looking for a straightforward chat solution, while Velaro, with a score of 8.7, is noted for being slightly more complex to navigate.
- Users report that Olark's pop-up chat feature is highly effective, scoring 9.3, which allows for seamless customer engagement, whereas Velaro's notifications feature, scoring 8.8, is seen as less impactful in driving immediate customer interaction.
- Reviewers mention that Olark's in-app messaging feature stands out with a score of 9.7, providing a robust way to communicate with users directly within the application, while Velaro lacks a comparable feature, which may limit its effectiveness in certain scenarios.
- G2 users highlight that Olark's conversation archiving feature, scoring 8.9, is particularly useful for tracking customer interactions over time, whereas Velaro's lead development capabilities, scoring 8.3, are perceived as less comprehensive, potentially hindering follow-up efforts.
- Users on G2 appreciate Olark's customization options, scoring 7.7, which allow businesses to tailor the chat experience to their brand, while Velaro's customization features are noted to be more rigid, limiting personalization opportunities.
- Reviewers mention that Olark's quality of support, with a score of 8.8, is consistently praised, providing timely assistance, while Velaro's support, scoring 8.9, is also strong but may not always meet the same level of responsiveness as Olark.
Pricing
Entry-Level Pricing
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Velaro
No pricing availableFree Trial
Olark
Free Trial is available
Velaro
Free Trial is available
Ratings
Meets Requirements
8.9
208
8.7
14
Ease of Use
9.3
210
8.7
14
Ease of Setup
9.0
112
8.6
11
Ease of Admin
9.0
114
9.2
11
Quality of Support
8.8
173
8.9
14
Has the product been a good partner in doing business?
9.1
107
9.4
11
Product Direction (% positive)
8.2
209
7.5
14
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.3
110
|
Verified
Not enough data
8.8
108
|
Verified
Not enough data
8.2
54
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Internal Use
7.7
97
|
Verified
Not enough data
8.9
102
|
Verified
Not enough data
8.3
74
|
Verified
Not enough data
8.0
5
Not enough data
8.1
6
Not enough data
8.7
32
|
Verified
Not enough data
Categories
Categories
Shared Categories
Olark and Velaro are categorized as Live Chat
Unique Categories
Olark has no unique categories
Velaro has no unique categories
Reviews
Reviewers' Company Size
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velaro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Marketing and Advertising
13.3%
Telecommunications
6.7%
Insurance
6.7%
Information Technology and Services
6.7%
Hospital & Health Care
6.7%
Other
60.0%
Alternatives
Discussions
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
Velaro has no discussions with answers
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