Compare Olark and Velaro
Olark vs Velaro
When assessing the two solutions, reviewers found Olark easier to use and set up. However, Velaro is easier to administer. Reviewers also preferred doing business with Velaro overall.
- Reviewers felt that Olark meets the needs of their business better than Velaro.
- When comparing quality of ongoing product support, Olark and Velaro provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Olark over Velaro.
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website.
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
I start first by the interface because it is a bit complicated for an average user , I do not like the delay between messages that because we only use 2 weeks and I lost several customers.
