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Compare Olark and Velaro

See this
side-by-side comparison of Olark vs. Velaro
based on preference data from user reviews. Olark rates 4.3/5 stars with 214 reviews. By contrast, Velaro rates 4.2/5 stars with 17 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Olark
Olark
(214)
4.3 out of 5
Olark
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Yes
Velaro
Velaro
(17)
4.2 out of 5
Velaro
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Have you used Velaro before?
Yes
Star Rating
Market Segments
Olark
Olark
Small-Business (49.5% of reviews)
Velaro
Velaro
Mid-Market (73.3% of reviews)
Entry Level Price
Olark
Olark
$17 per month
Velaro
Velaro
Contact Vendor for Pricing

Olark vs Velaro

When assessing the two solutions, reviewers found Olark easier to use and set up. However, Velaro is easier to administer. Reviewers also preferred doing business with Velaro overall.

  • Reviewers felt that Olark meets the needs of their business better than Velaro.
  • When comparing quality of ongoing product support, Olark and Velaro provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of Olark over Velaro.
Categories
Shared Categories
Olark
Olark
Velaro
Velaro
Olark and Velaro are categorized as Live Chat
Unique Categories
Olark
Olark has no unique categories
Velaro
Velaro has no unique categories
Pricing
Olark
Olark Pricing
Olark Live Chat
$17 per month
Free Trial
Velaro
Velaro Pricing
Enterprise Omni
Contact Vendor for Pricing
Smart Business
$99.95/mo/agent
Business Basic
$29.95/mo/agent
Free Trial Unavailable
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Ratings
Meets Requirements
Olark
Olark
8.9
Responses: 202
Velaro
Velaro
8.7
Responses: 15
Ease of Use
Olark
Olark
9.3
Responses: 204
Velaro
Velaro
8.8
Responses: 15
Ease of Setup
Olark
Olark
9.0
Responses: 108
Velaro
Velaro
8.6
Responses: 12
Ease of Admin
Olark
Olark
9.0
Responses: 110
Velaro
Velaro
9.2
Responses: 12
Quality of Support
Olark
Olark
8.9
Responses: 168
Velaro
Velaro
8.9
Responses: 15
Ease of Doing Business With
Olark
Olark
9.1
Responses: 102
Velaro
Velaro
9.4
Responses: 12
Product Direction (% positive)
Olark
Olark
8.2
Responses: 205
Velaro
Velaro
7.7
Responses: 15
Features
Communication
Pop-up Chat
Olark
Olark
9.3
Responses: 106
Verified Feature
Velaro
Velaro
Not enough data available
Notifications
Olark
Olark
8.8
Responses: 104
Verified Feature
Velaro
Velaro
Not enough data available
Targeted Emails
Olark
Olark
8.2
Responses: 52
Velaro
Velaro
Not enough data available
In-App Messaging
Olark
Olark
Not enough data available
Velaro
Velaro
Not enough data available
Co-Browsing
Olark
Olark
Not enough data available
Velaro
Velaro
Not enough data available
Internal Use
Customization
Olark
Olark
7.7
Responses: 93
Verified Feature
Velaro
Velaro
Not enough data available
Conversation Archiving
Olark
Olark
8.9
Responses: 98
Verified Feature
Velaro
Velaro
Not enough data available
Lead Development
Olark
Olark
8.3
Responses: 71
Verified Feature
Velaro
Velaro
Not enough data available
Knowledge Base
Olark
Olark
Not enough data available
Velaro
Velaro
Not enough data available
Team Inbox
Olark
Olark
Not enough data available
Velaro
Velaro
Not enough data available
Customer Profiles
Olark
Olark
8.8
Responses: 28
Verified Feature
Velaro
Velaro
Not enough data available
Reviewers' Company Size
Reviewers of Olark were most often representing companies in the Small-Business segment, while reviewers for Velaro were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Olark
Olark
49.5%
Velaro
Velaro
6.7%
Mid-Market
(51-1000 emp.)
Olark
Olark
44.8%
Velaro
Velaro
73.3%
Enterprise
(> 1000 emp.)
Olark
Olark
5.7%
Velaro
Velaro
20.0%
Reviewers' Industry
Olark
Olark Industry
Computer Software
20.5%
Internet
11.9%
Retail
6.7%
Education Management
4.8%
Marketing and Advertising
4.3%
Other
51.9%
Velaro
Velaro Industry
Marketing and Advertising
12.5%
Telecommunications
6.3%
Mining & Metals
6.3%
Insurance
6.3%
Information Technology and Services
6.3%
Other
62.5%
Reviews
Most Helpful Favorable Review
Olark
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Velaro
Scott M.
Administrator in Marketing and Advertising

It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website.

Most Helpful Critical Review
Olark
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Velaro
César Alejandro M.
Administrator in Design

I start first by the interface because it is a bit complicated for an average user , I do not like the delay between messages that because we only use 2 weeks and I lost several customers.

Discussions
Olark
Olark Discussions
Monty the Mongoose crying
Olark has no discussions with answers
Velaro
Velaro Discussions
Monty the Mongoose crying
Velaro has no discussions with answers
Screenshots
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