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Compare Observe.AI and Weflow 
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At a Glance
Market Segments
Mid-Market (64.5% of reviews)
Mid-Market (52.8% of reviews)
Entry-Level Pricing
No pricing available
$20.00 1 User Per Month
Observe.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Observe.AIWeflow
Star Rating
(90)4.7 out of 5
Market Segments
Mid-Market (52.8% of reviews)
Entry-Level Pricing
$20.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Observe.AI excels in its advanced speech analytics capabilities, allowing for detailed performance insights, while Weflow is praised for its seamless integration with existing workflows, making it easier for teams to adopt.
- Reviewers mention that Weflow's user interface is more intuitive, contributing to its higher ease of use score (9.5) compared to Observe.AI (9.2), which some users find slightly more complex due to its extensive features.
- G2 users highlight that Observe.AI offers robust support for mid-market companies, with a quality of support score of 9.2, but Weflow stands out with a score of 9.9, indicating a more responsive and helpful support team.
- Users on G2 report that both products have strong product direction, but Observe.AI's score of 9.7 suggests a slightly more positive outlook on future updates and features compared to Weflow's 9.6, indicating a commitment to continuous improvement.
- Reviewers say that while both products meet requirements effectively, Weflow's higher score of 9.1 indicates a better alignment with user needs, particularly in terms of customization options and flexibility in workflows.
- Users mention that the entry-level price for Weflow at $20.00 is more accessible for smaller teams compared to Observe.AI, which does not disclose a specific entry-level price, potentially making Weflow a more attractive option for budget-conscious buyers.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableWeflow
Activity Capture
$20.00
1 User Per Month
Capture, store, and report on emails, meetings, and contacts in Salesforce.
- Auto-sync emails, calendars & contacts
- Permanently stored in Salesforce
- Allows for Salesforce reporting
Free Trial
Observe.AI
No trial information availableWeflow
Free Trial is available
Ratings
Meets Requirements
8.8
183
9.1
72
Ease of Use
9.2
183
9.5
72
Ease of Setup
9.0
106
9.4
15
Ease of Admin
9.2
91
9.1
16
Quality of Support
9.2
179
9.9
67
Has the product been a good partner in doing business?
9.3
93
9.3
17
Product Direction (% positive)
9.7
175
9.6
66
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.5
43
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.0
40
Not enough data
Agent Performance Management
9.3
40
Not enough data
8.7
42
Not enough data
9.1
43
Not enough data
Generative AI
8.9
17
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Not enough data
Engagement
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8
22
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.6
18
Not enough data
8.8
21
Not enough data
7.9
16
Not enough data
9.0
18
Personalization
Not enough data
8.5
24
Not enough data
9.0
31
Not enough data
9.2
35
Not enough data
8.9
22
Administrative
Not enough data
9.3
40
Not enough data
8.6
24
Not enough data
8.5
22
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.2
6
Predictive Analytics
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.7
5
Not enough data
9.3
5
Sales Management
Not enough data
10.0
6
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
10.0
5
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Weflow are categorized as Conversation Intelligence
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Weflow is categorized as Revenue Operations & Intelligence (RO&I), AI Sales Assistant, Sales Analytics, and Sales Performance Management
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Weflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.2%
Consumer Services
12.3%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Financial Services
6.8%
Other
53.6%
Computer Software
34.8%
Information Technology and Services
16.9%
Marketing and Advertising
5.6%
Financial Services
5.6%
Oil & Energy
3.4%
Other
33.7%
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
Weflow has no discussions with answers
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