Compare Observe.AI and Verint Speech and Text Analytics 
Featured Products
At a Glance
Market Segments
Mid-Market (65.0% of reviews)
Enterprise (66.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Observe.AI
Star Rating
(233)4.6 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AIVerint Speech and Text Analytics
Star Rating
(89)4.4 out of 5
Market Segments
Enterprise (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsObserve.AI vs Verint Speech and Text Analytics
When assessing the two solutions, reviewers found Observe.AI easier to use, set up, and administer. Reviewers also preferred doing business with Observe.AI overall.
- Reviewers felt that Observe.AI meets the needs of their business better than Verint Speech and Text Analytics.
- When comparing quality of ongoing product support, reviewers felt that Observe.AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Observe.AI over Verint Speech and Text Analytics.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableVerint Speech and Text Analytics
No pricing availableFree Trial
Observe.AI
No trial information availableVerint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.8
180
8.6
27
Ease of Use
9.2
180
8.6
63
Ease of Setup
9.0
103
8.3
47
Ease of Admin
9.2
92
8.2
10
Quality of Support
9.2
176
8.3
27
Has the product been a good partner in doing business?
9.3
94
8.7
9
Product Direction (% positive)
9.7
172
7.8
27
Features by Category
Call Analytics
9.5
44
9.7
5
8.9
45
Not enough data
9.1
45
8.7
5
9.0
40
Not enough data
Artificial Intelligence - Conversation Intelligence
9.3
40
9.0
5
8.7
43
Not enough data
Not enough data
Not enough data
Generative AI
8.9
17
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
144
Not enough data
9.0
140
Not enough data
8.8
135
Not enough data
Engagement
9.1
145
Not enough data
9.1
138
Not enough data
8.8
134
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
21
8.1
7
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Verint Speech and Text Analytics are categorized as Conversation Intelligence and Speech Analytics
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, and Contact Center AI Observability
Verint Speech and Text Analytics is categorized as Text Analysis
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.4%
Consumer Services
12.9%
Hospital & Health Care
7.4%
Telecommunications
6.9%
Health, Wellness and Fitness
6.5%
Other
53.0%
Insurance
15.7%
Financial Services
10.8%
Banking
9.6%
Consumer Services
9.6%
Health, Wellness and Fitness
8.4%
Other
45.8%
Discussions
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
AT
The best way to use this tool to have more accurate and quality results in a short matter of time is having a job like mine as quality assurance analyst. Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
BI
Yes definitely!! it would make your evaluations more accurate!!Read more
Is there any other way to retrieve of find the date of the call back?
1 Comment
Official Response from Observe.AI
Thanks for your question, Beberly. You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are...Read more
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
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