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At a Glance
Market Segments
Mid-Market (64.4% of reviews)
Mid-Market (57.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Observe.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISalesken
Star Rating
(395)4.9 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SaleskenSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Observe.AI excels in its Call Recording feature, with a score of 9.5, which allows for comprehensive review and training, while Salesken also matches this score but adds a more robust Machine Learning capability at 9.6, enhancing the analysis of calls.
- Reviewers mention that Salesken's Lead Qualification feature stands out with a score of 9.7, providing more effective filtering of potential leads compared to Observe.AI's score of 9.0, indicating a more streamlined process for sales teams.
- G2 users highlight that Salesken's AI Text Generation feature scores 9.3, which is superior to Observe.AI's 9.0, suggesting that Salesken offers more advanced capabilities in generating personalized communication for leads.
- Users on G2 report that Observe.AI's Quality of Support is rated at 9.3, which is slightly lower than Salesken's impressive 9.9, indicating that users may find more responsive and helpful support with Salesken.
- Reviewers say that both products perform well in CRM Integration, scoring 9.8, but users mention that Salesken's integration is more seamless with popular CRM systems, enhancing overall user experience.
- Users report that while both platforms offer strong Data Segmentation features, Salesken's score of 9.7 is slightly lower than Observe.AI's 9.8, but users mention that Salesken provides more intuitive visualizations that aid in understanding data trends.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableSalesken
No pricing availableFree Trial
Observe.AI
No trial information availableSalesken
Free Trial is available
Ratings
Meets Requirements
8.8
185
9.9
337
Ease of Use
9.2
185
9.9
334
Ease of Setup
9.0
108
9.8
39
Ease of Admin
9.2
91
9.9
20
Quality of Support
9.2
181
9.9
335
Has the product been a good partner in doing business?
9.3
93
9.8
20
Product Direction (% positive)
9.7
177
9.9
301
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
9.7
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Organization
Not enough data
9.8
47
Not enough data
Feature Not Available
Not enough data
9.8
44
Performance Analysis
Not enough data
9.7
44
Not enough data
9.8
44
Sales Analysis
Not enough data
Feature Not Available
Not enough data
9.8
45
Generative AI
Not enough data
9.3
20
Not enough data
9.5
20
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.8
41
Not enough data
9.7
42
Not enough data
9.8
43
Not enough data
9.7
39
Not enough data
9.8
40
Not enough data
9.8
37
Not enough data
9.8
39
Repeatability and Reportability
Not enough data
9.8
36
Not enough data
10.0
38
Not enough data
9.8
38
Not enough data
9.8
38
Not enough data
9.6
37
AI and Automation
Not enough data
9.8
36
Not enough data
10.0
41
Not enough data
10.0
43
Not enough data
9.7
45
Not enough data
9.8
47
Generative AI
Not enough data
9.2
13
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.5
43
9.5
207
8.9
44
9.6
206
9.1
44
9.6
203
9.0
40
9.7
203
Agent Performance Management
9.3
40
9.8
204
8.7
42
9.7
203
9.1
43
9.8
207
Generative AI
8.9
17
9.6
21
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Not enough data
Engagement
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
10.0
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.5
7
Not enough data
9.8
7
Not enough data
9.7
6
Not enough data
9.5
7
CRM Data Enrichment
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
9.2
6
Not enough data
9.7
6
Account Management
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
9.8
7
Not enough data
9.3
7
Not enough data
9.8
8
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
24
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
9.8
112
Not enough data
9.8
117
Not enough data
9.8
113
Not enough data
9.8
113
Not enough data
9.7
111
Predictive Analytics
Not enough data
9.8
115
Not enough data
9.8
115
Not enough data
9.8
112
Not enough data
9.8
112
Sales Management
Not enough data
9.7
112
Not enough data
9.8
116
Not enough data
9.8
116
Not enough data
9.8
115
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.8
128
Not enough data
Feature Not Available
Not enough data
9.8
127
Not enough data
9.8
124
Feedback
Not enough data
9.8
125
Not enough data
9.8
125
Not enough data
9.8
123
Not enough data
9.8
121
Not enough data
9.8
124
Not enough data
9.8
125
Not enough data
9.8
125
Generative AI
Not enough data
9.3
16
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Salesken are categorized as Conversation Intelligence
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Salesken is categorized as Revenue Operations & Intelligence (RO&I), Sales Engagement, AI Sales Assistant, Sales Coaching, and Sales Analytics
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesken
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Education Management
35.7%
E-Learning
32.3%
Marketing and Advertising
6.5%
Higher Education
5.7%
Information Technology and Services
3.4%
Other
16.4%
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
Salesken has no discussions with answers
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