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Compare Observe.AI and Playvox Quality Management 
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At a Glance
Market Segments
Mid-Market (64.4% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Observe.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AIPlayvox Quality Management
Star Rating
(1,162)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox Quality ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Playvox Quality Management excels in Evaluation with a score of 9.7, highlighting its robust evaluation features that allow for comprehensive performance assessments. In contrast, Observe.AI received a lower score of 9.2, indicating that while it offers evaluation capabilities, they may not be as thorough or user-friendly.
- Reviewers mention that Playvox's Calibration feature scores 9.6, which is praised for its effectiveness in ensuring consistency in quality assessments. Observe.AI, with a score of 9.0, is noted to have calibration tools, but users feel they lack the depth and flexibility found in Playvox.
- G2 users highlight Playvox's superior Call Recording capabilities, scoring 9.5, which are noted for their clarity and ease of access. Users on G2 report that Observe.AI, while functional, does not match the quality and reliability of Playvox's recording features.
- Users say that Playvox's Quality Assurance Reports score 9.6, providing detailed insights that help in performance tracking. In comparison, Observe.AI's reports, scoring 8.8, are seen as less comprehensive, which may hinder users' ability to derive actionable insights.
- Reviewers mention that Playvox's Feedback system scores 9.7, with many praising its intuitive interface and effectiveness in gathering agent feedback. Observe.AI, with a score of 9.1, is recognized for its feedback capabilities but is perceived as less user-friendly.
- Users report that Playvox's Integrations score of 9.6 is a significant advantage, allowing seamless connectivity with various tools. In contrast, Observe.AI's score of 9.0 indicates that while it offers integrations, they may not be as extensive or easy to implement as those of Playvox.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availablePlayvox Quality Management
No pricing availableFree Trial
Observe.AI
No trial information availablePlayvox Quality Management
Free Trial is available
Ratings
Meets Requirements
8.8
185
9.5
902
Ease of Use
9.2
185
9.5
912
Ease of Setup
9.0
108
9.5
370
Ease of Admin
9.2
91
9.3
208
Quality of Support
9.2
181
9.6
828
Has the product been a good partner in doing business?
9.3
93
9.5
201
Product Direction (% positive)
9.7
177
9.2
891
Features by Category
Call Analytics
9.5
43
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.0
40
Not enough data
Agent Performance Management
9.3
40
Not enough data
8.7
42
Not enough data
9.1
43
Not enough data
Generative AI
8.9
17
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
143
9.7
774
9.0
140
9.6
757
8.8
134
9.6
783
Engagement
9.1
144
9.7
781
9.1
137
9.6
786
8.8
133
9.5
763
Performance
9.0
126
9.6
721
9.3
134
9.7
736
Generative AI
8.8
28
9.5
153
8.8
28
9.6
153
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
24
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Playvox Quality Management are categorized as Contact Center Quality Assurance
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversation Intelligence, Contact Center AI Observability, and Speech Analytics
Playvox Quality Management has no unique categories
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Playvox Quality Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Consumer Services
21.7%
Banking
15.8%
Financial Services
6.1%
Food & Beverages
5.3%
Telecommunications
4.8%
Other
46.4%
Alternatives
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
I suggest that you set up a program to teach another language through Playvox?
3 Comments
G2
i hope thatRead more
How does the Free Trial work?
1 Comment
Official Response from Playvox Quality Management
During our Free Trial you will access all our Professional Plan features. However, if you want to try out specific features that are not included in that...Read more
Do you charge per user or per agent?
1 Comment
Official Response from Playvox Quality Management
At Playvox we charge you per user/per month as we offer 4 different roles: Administrator, QA Analyst, Team Leader and Agent. Depending on the role, each user...Read more
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