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Compare NiCE CXone Mpower and Postman 
Featured Products
At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (37.9% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free
NiCE CXone Mpower
Star Rating
(1,727)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansPostman
Star Rating
(1,751)4.6 out of 5
Market Segments
Mid-Market (37.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansNiCE CXone Mpower vs Postman
When assessing the two solutions, reviewers found Postman easier to use, set up, and administer. Reviewers also preferred doing business with Postman overall.
- Reviewers felt that Postman meets the needs of their business better than NiCE CXone Mpower.
- When comparing quality of ongoing product support, reviewers felt that Postman is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Postman over NiCE CXone Mpower.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Postman
Free Plan
Free
For individuals or a small team of 3 or less to start testing APIs.
- Up to 3 collaborators
- Access to API Client
- 3 Packages
Free Trial
NiCE CXone Mpower
Free Trial is available
Postman
Free Trial is available
Ratings
Meets Requirements
8.7
1,191
9.3
1,376
Ease of Use
8.7
1,208
9.2
1,394
Ease of Setup
8.0
450
9.3
640
Ease of Admin
8.3
438
9.0
190
Quality of Support
8.3
1,111
8.7
1,146
Has the product been a good partner in doing business?
8.2
435
9.0
162
Product Direction (% positive)
8.2
1,108
9.2
1,336
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Not enough data
Automation
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Not enough data
Engagement
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Not enough data
Performance
8.9
238
Not enough data
9.2
256
Not enough data
Generative AI
5.2
18
Not enough data
5.4
18
Not enough data
Channels
9.1
625
|
Verified
Not enough data
8.5
326
|
Verified
Not enough data
8.5
352
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
350
|
Verified
Not enough data
Generative AI
7.0
48
Not enough data
Functions
8.8
653
|
Verified
Not enough data
9.0
691
|
Verified
Not enough data
8.9
547
|
Verified
Not enough data
8.7
386
|
Verified
Not enough data
8.8
457
|
Verified
Not enough data
8.9
553
|
Verified
Not enough data
8.8
556
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Administrative
8.6
516
|
Verified
Not enough data
8.9
546
|
Verified
Not enough data
8.6
642
|
Verified
Not enough data
9.0
513
|
Verified
Not enough data
8.9
431
|
Verified
Not enough data
API Management
Not enough data
8.7
145
Not enough data
9.1
147
Not enough data
8.7
143
Not enough data
8.7
139
Security Testing
Not enough data
8.7
137
Not enough data
9.4
142
Not enough data
9.5
148
Security Management
Not enough data
8.8
135
Not enough data
8.4
133
Not enough data
7.9
133
Development
Not enough data
9.5
580
Not enough data
8.7
519
Not enough data
8.7
499
Not enough data
8.8
513
Collaboration
Not enough data
8.8
524
Not enough data
8.8
507
Not enough data
8.9
517
Workforce Management
9.3
289
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
Administration
8.9
230
|
Verified
Not enough data
9.2
271
|
Verified
Not enough data
9.0
295
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.4
36
Not enough data
9.0
33
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
Not enough data
8.8
39
Not enough data
Functionality
Not enough data
9.4
31
Not enough data
9.1
29
Not enough data
8.9
30
Not enough data
9.6
30
Usability
Not enough data
9.1
29
Not enough data
9.1
34
Not enough data
9.4
34
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
8.6
18
Not enough data
8.3
18
Not enough data
8.5
18
Functionality - AI Agent Builders
Not enough data
8.3
17
Not enough data
8.2
17
Not enough data
7.9
17
Not enough data
8.1
17
Data and Analytics - AI Agent Builders
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
9.1
16
Integration - AI Agent Builders
Not enough data
8.7
18
Not enough data
9.0
18
Not enough data
8.9
17
Not enough data
8.8
17
Development - API Platforms
Not enough data
9.5
370
Not enough data
8.8
307
Not enough data
8.8
285
Not enough data
8.8
296
Collaboration - API Platforms
Not enough data
8.9
309
Not enough data
8.8
293
Not enough data
8.6
283
API Management - API Platforms
Not enough data
9.0
295
Not enough data
8.4
288
Not enough data
8.6
285
Not enough data
8.9
294
Not enough data
8.3
280
Agentic AI - Software Testing
Not enough data
8.1
180
Not enough data
8.0
177
Not enough data
8.1
178
Cloud Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
API Construction
Not enough data
9.5
851
Not enough data
8.7
728
Not enough data
8.7
668
Not enough data
8.7
376
API Management
Not enough data
Feature Not Available
Not enough data
8.6
772
Not enough data
8.9
741
Not enough data
Feature Not Available
Not enough data
8.5
650
Data Integration
Not enough data
8.8
683
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and Postman share no categories
Unique Categories
NiCE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, Proactive Notification, and AI Customer Support Agents
Postman is categorized as Service Virtualization, API Platforms, API Development, API Security, API Management, Software Testing, Build Automation, and AI Agent Builders
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Postman
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.6%
Computer Software
35.1%
Information Technology and Services
30.8%
Financial Services
3.3%
Banking
2.0%
Telecommunications
1.9%
Other
26.9%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 Comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 Comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
What is Postman used for?
8 Comments
KK
Personnaly i used postman for connect multiple softwares through API.Read more
Is it possible to make such a service in the form of a Web App ?
3 Comments
VN
Hey Shrini,
We recently launched Postman on the Web feature to use on a browser. Make sure to install the Postman Agent file to bypass any CORDS...Read more
Is there any alternative?
3 Comments
LP
There exists Postwoman as an alternative:
https://postwoman.ioRead more
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