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Compare NiCE CXone Mpower and Webex Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (41.4% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
No pricing available
NiCE CXone Mpower
Star Rating
(1,726)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansWebex Contact Center
Star Rating
(167)4.4 out of 5
Market Segments
Mid-Market (41.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in providing a comprehensive set of features for performance tracking, with users appreciating its ability to pull calls from reports efficiently. This functionality allows teams to maintain situational awareness and improve customer interactions.
- Users say that Webex Contact Center stands out for its exceptional call quality and the convenience of accessing the platform on personal devices. This flexibility ensures that agents remain reachable even when away from the office, enhancing overall responsiveness to customer needs.
- According to verified reviews, NiCE CXone Mpower offers a user-friendly dashboard that can be easily customized, helping teams monitor incoming calls and agent activities effectively. This feature is particularly valued for its role in improving service levels and operational oversight.
- Reviewers mention that Webex Contact Center's integration of multiple communication channels, including SMS and live chat, allows agents to manage customer interactions seamlessly. This capability reduces the need for juggling different tools, which can enhance agent efficiency and customer satisfaction.
- G2 reviewers highlight that while NiCE CXone Mpower has a solid overall satisfaction score, it faces challenges in areas like mobile access, where users feel it could improve compared to Webex Contact Center, which has received praise for its mobile optimization features.
- Users report that Webex Contact Center has a slight edge in support quality, with many appreciating the prompt assistance and follow-up communications. This level of support contributes to a more positive user experience, especially during critical operational times.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Webex Contact Center
No pricing availableFree Trial
NiCE CXone Mpower
Free Trial is available
Webex Contact Center
No trial information availableRatings
Meets Requirements
8.7
1,191
9.1
143
Ease of Use
8.7
1,207
9.0
143
Ease of Setup
8.0
449
8.5
54
Ease of Admin
8.3
438
8.2
35
Quality of Support
8.3
1,111
8.9
136
Has the product been a good partner in doing business?
8.2
435
8.8
34
Product Direction (% positive)
8.2
1,108
9.3
142
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
8.1
8
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Not enough data
Automation
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Not enough data
Engagement
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Not enough data
Performance
8.9
238
Not enough data
9.2
256
Not enough data
Generative AI
5.2
18
Not enough data
5.4
18
Not enough data
Channels
9.1
625
|
Verified
9.1
76
8.5
326
|
Verified
8.8
74
8.5
352
|
Verified
8.9
76
8.3
296
|
Verified
8.6
74
8.5
350
|
Verified
8.6
75
Generative AI
7.0
48
8.9
58
Functions
8.8
653
|
Verified
9.0
99
9.0
691
|
Verified
9.0
100
8.9
547
|
Verified
9.1
90
8.7
386
|
Verified
8.4
75
8.8
457
|
Verified
8.7
76
8.9
553
|
Verified
8.7
74
8.8
556
|
Verified
9.0
77
8.7
497
|
Verified
8.8
76
Agentic AI - Contact Center
8.1
6
8.8
17
7.8
6
8.8
16
8.3
6
8.6
17
7.8
6
8.7
17
Administrative
8.6
516
|
Verified
8.9
93
8.9
546
|
Verified
9.1
97
8.6
642
|
Verified
8.9
97
9.0
513
|
Verified
8.7
76
8.9
430
|
Verified
8.6
75
Workforce Management
9.3
289
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
Administration
8.9
230
|
Verified
Not enough data
9.2
271
|
Verified
Not enough data
9.0
295
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
8.9
50
7.5
27
8.4
50
8.8
34
8.9
50
9.2
38
8.9
49
8.6
35
9.2
49
9.4
31
8.8
48
9.3
37
8.8
48
Generative AI
Feature Not Available
9.0
38
Workforce Management
9.4
36
8.9
50
9.0
33
8.9
49
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
8.8
49
8.8
39
8.7
49
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Internal Use
9.1
11
8.1
8
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
7
8.3
5
7.5
8
8.3
5
7.5
8
8.7
5
7.5
8
8.0
5
7.3
8
8.3
5
Self-Service Platform
8.3
8
8.3
5
8.3
8
8.3
5
7.9
8
7.7
5
8.1
7
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and Webex Contact Center are categorized as Customer Service Automation, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Customer Self-Service
Unique Categories
NiCE CXone Mpower is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Help Desk, Proactive Notification, and AI Customer Support Agents
Webex Contact Center is categorized as Live Chat
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.5%
Consumer Services
24.8%
Information Technology and Services
19.7%
Telecommunications
8.3%
Higher Education
3.8%
Banking
3.8%
Other
39.5%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 Comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 Comment
JF
Click on button "New" -> History tabRead more
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
Webex Contact Center has no more discussions with answers
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