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Compare NetSupport Manager and SolarWinds DameWare Remote Support 
Featured Products
At a Glance
Market Segments
Mid-Market (52.9% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
Starting at £10.00 1 Users With One-Time Purchase
No pricing available
NetSupport Manager
Star Rating
(18)4.7 out of 5
Market Segments
Mid-Market (52.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at £10.00 1 Users With One-Time Purchase
Learn more about NetSupport ManagerSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SolarWinds DameWare Remote Support excels in fast issue resolution, allowing technicians to quickly address user problems without long connection times. Users appreciate the unattended support feature, which enables them to resolve issues without interrupting the end user.
- Users say that NetSupport Manager stands out for its ability to connect to multiple users simultaneously, making it a great choice for teams needing to manage several remote sessions at once. This feature is particularly praised for enhancing productivity during troubleshooting.
- Reviewers mention that SolarWinds DameWare Remote Support is lightweight and versatile, with various modules that cater to different needs. This flexibility is a significant advantage for organizations looking for a customizable remote support solution.
- According to verified reviews, NetSupport Manager is noted for its ease of use and straightforward deployment process. Users find it simple to install and integrate into their existing systems, which can save valuable time during setup.
- G2 reviewers highlight that while SolarWinds DameWare Remote Support has a higher overall satisfaction score, NetSupport Manager receives higher marks for quality of support. Users appreciate the responsive assistance they receive, which can be crucial for resolving technical issues quickly.
- Users report that both products have their strengths, but NetSupport Manager's ability to record sessions for later review is a unique feature that enhances its value for process improvement and training, setting it apart in the competitive landscape of remote support tools.
Pricing
Entry-Level Pricing
NetSupport Manager
NetSupport Manager
Starting at £10.00
1 Users With One-Time Purchase
- All features are included.
SolarWinds DameWare Remote Support
No pricing availableFree Trial
NetSupport Manager
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
9.6
14
9.1
60
Ease of Use
9.4
14
9.0
60
Ease of Setup
9.2
6
8.8
41
Ease of Admin
9.3
5
9.0
40
Quality of Support
9.7
12
8.2
48
Has the product been a good partner in doing business?
Not enough data
8.7
38
Product Direction (% positive)
8.3
14
7.1
57
Features by Category
Administration
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Administration
10.0
5
9.1
15
Not enough data
8.7
13
9.7
5
8.6
14
Not enough data
7.1
7
Not enough data
Feature Not Available
9.7
5
9.4
17
10.0
5
Feature Not Available
Platform
Not enough data
8.8
12
Not enough data
Feature Not Available
9.3
5
Feature Not Available
10.0
5
9.5
18
Security
Not enough data
7.2
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
NetSupport Manager and SolarWinds DameWare Remote Support are categorized as Remote Desktop
Unique Categories
NetSupport Manager has no unique categories
SolarWinds DameWare Remote Support is categorized as Remote Support
Reviews
Reviewers' Company Size
NetSupport Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.3%
Consumer Goods
17.6%
Automotive
11.8%
Writing and Editing
5.9%
Textiles
5.9%
Other
23.5%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Alternatives
Discussions
What is NetSupport Manager used for?
1 Comment
MA
For remote control connection to Computer or SmartphoneRead more
NetSupport Manager has no more discussions with answers
SolarWinds DameWare Remote Support has no discussions with answers
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