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At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
$20.99 /user/month
$0 user/mo
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansWebex Calling
Star Rating
(609)4.5 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect excels in Call Management with a score of 9.7, indicating a robust system for handling calls effectively, while Webex Calling, although strong, scores slightly lower at 9.3.
- Reviewers mention that Webex Calling outshines Mitel in Video Calls, achieving a score of 9.1 compared to Mitel's 7.2, highlighting a more seamless video conferencing experience.
- G2 users note that Mitel MiCloud Connect has a strong Scalability feature with a score of 9.5, making it a preferred choice for small businesses looking to grow, whereas Webex Calling, while still effective, does not match this level of scalability.
- Users on G2 emphasize that Webex Calling provides superior Mobile Accessibility with a score of 9.4, making it easier for users to stay connected on the go, while Mitel's score of 9.0 is commendable but slightly less impressive.
- Reviewers mention that Mitel MiCloud Connect's IVR feature scores an impressive 9.5, showcasing its effectiveness in managing incoming calls, while Webex Calling's IVR capabilities, although good, do not reach the same level of user satisfaction.
- Users say that Webex Calling's Voicemail to Email feature, scoring 9.2, is highly appreciated for its convenience, whereas Mitel's score of 8.8 indicates it is functional but not as favored among users.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
Mitel
No trial information availableWebex Calling
No trial information availableRatings
Meets Requirements
8.1
190
9.2
483
Ease of Use
7.9
191
9.2
485
Ease of Setup
7.3
132
8.8
194
Ease of Admin
7.3
131
8.6
90
Quality of Support
7.2
174
8.9
454
Has the product been a good partner in doing business?
7.4
131
8.8
90
Product Direction (% positive)
6.2
182
9.2
473
Features by Category
Channels
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Platform
Not enough data
8.9
24
Not enough data
8.9
25
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Generative AI
Not enough data
8.7
23
Workforce Management
Not enough data
8.8
24
Not enough data
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
Not enough data
8.9
25
Not enough data
9.1
25
Basic Communication - Cloud PBX
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
8.8
24
Not enough data
9.3
25
Not enough data
9.2
24
Advanced Features - Cloud PBX
Not enough data
8.8
24
Not enough data
8.2
24
Not enough data
8.6
25
Not enough data
8.4
25
Platform Basics - VoIP Providers
Not enough data
8.7
45
Not enough data
8.8
46
Not enough data
8.6
46
Not enough data
8.5
47
Not enough data
8.7
45
Not enough data
8.7
45
Basic Communication
8.5
121
|
Verified
9.3
355
|
Verified
7.0
35
|
Verified
9.1
335
|
Verified
6.9
53
|
Verified
9.0
331
|
Verified
7.3
48
|
Verified
8.9
328
8.0
85
|
Verified
9.1
350
|
Verified
9.0
115
|
Verified
9.0
338
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
40
Not enough data
8.6
41
Not enough data
8.5
40
Not enough data
8.5
41
Access
7.0
54
|
Verified
9.0
313
7.4
49
|
Verified
8.8
310
7.7
57
|
Verified
9.0
309
|
Verified
Advanced Features
7.7
90
|
Verified
8.7
321
8.0
97
|
Verified
8.9
317
8.8
106
9.0
316
Agentic AI - UCaaS Platforms
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.3
7
Extensions
7.0
9
|
Verified
9.2
133
|
Verified
8.0
9
|
Verified
9.3
135
|
Verified
7.3
8
|
Verified
9.3
103
Features
8.8
13
|
Verified
9.2
133
Feature Not Available
9.1
103
7.0
5
|
Verified
9.1
140
|
Verified
8.0
11
|
Verified
9.4
141
|
Verified
8.1
9
|
Verified
9.4
139
|
Verified
Feature Not Available
9.0
133
Categories
Categories
Shared Categories
Mitel and Webex Calling are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Mitel is categorized as Contact Center
Webex Calling is categorized as Cloud PBX Platforms and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Information Technology and Services
26.6%
Computer Software
6.1%
Consumer Services
6.0%
Telecommunications
5.5%
Marketing and Advertising
3.8%
Other
52.0%
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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