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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Free
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk offers a free entry-level price, making it accessible for small to mid-sized businesses, while ManageEngine ServiceDesk Plus starts at $1195 annually for 10 technicians, which can be a barrier for budget-conscious organizations.
- Reviewers mention that Spiceworks excels in its customer and contacts database with a score of 9.0, allowing for better management of client relationships, whereas ManageEngine's score of 7.8 indicates room for improvement in this area.
- G2 users highlight that Spiceworks Cloud Help Desk has a superior ticket creation user experience, scoring 8.2, which is on par with ManageEngine's score of 8.2, but users report that ManageEngine's ticket response user experience is slightly better at 8.5, indicating a more efficient resolution process.
- Reviewers say that Spiceworks shines in its reporting capabilities, with a score of 9.1 for Reports & Analytics, compared to ManageEngine's 8.8, suggesting that users may find more actionable insights and data visualization options in Spiceworks.
- Users on G2 report that Spiceworks Cloud Help Desk has a more user-friendly setup process, scoring 8.7 compared to ManageEngine's 8.1, which can significantly impact the onboarding experience for new users.
- Reviewers mention that ManageEngine ServiceDesk Plus offers robust automation features, scoring 8.7 for response automation, which is higher than Spiceworks' score of 8.3, indicating that users may benefit from more streamlined workflows and reduced manual tasks with ManageEngine.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.6
216
8.6
286
Ease of Use
8.5
216
8.7
287
Ease of Setup
8.1
157
8.7
215
Ease of Admin
8.4
157
8.8
217
Quality of Support
8.1
201
8.4
235
Has the product been a good partner in doing business?
8.3
149
8.9
176
Product Direction (% positive)
8.2
208
8.1
286
Features by Category
Ticket and Case Management
8.5
32
8.2
13
|
Verified
8.7
33
8.3
13
|
Verified
8.6
32
8.8
11
|
Verified
8.9
31
8.3
10
8.4
32
8.8
7
|
Verified
8.5
33
8.8
11
|
Verified
8.6
32
8.1
12
|
Verified
8.1
31
9.0
8
|
Verified
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.3
12
|
Verified
9.1
33
9.3
12
|
Verified
7.9
27
7.5
6
|
Verified
7.1
24
6.0
5
6.5
24
Feature Not Available
Platform
7.5
28
5.8
8
|
Verified
7.9
32
7.4
9
|
Verified
8.5
34
9.2
10
|
Verified
7.8
31
7.5
8
|
Verified
8.2
34
8.3
9
|
Verified
8.3
33
8.0
11
|
Verified
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
Feature Not Available
8.6
95
8.8
125
8.8
99
9.3
131
7.9
91
8.2
113
8.1
89
8.2
102
Reporting
8.3
95
8.6
127
8.5
86
8.4
107
8.0
74
Feature Not Available
Access & Usability
7.2
74
8.1
98
8.1
80
8.9
106
8.6
91
8.9
89
7.9
67
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Spiceworks Cloud Help Desk are categorized as Service Desk and Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools and Incident Management
Spiceworks Cloud Help Desk has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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