Compare ManageEngine ServiceDesk Plus and Spiceworks Cloud Help Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (59.9% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Free
ManageEngine ServiceDesk Plus
Star Rating
(245)4.2 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansManageEngine ServiceDesk Plus vs Spiceworks Cloud Help Desk
When assessing the two solutions, reviewers found Spiceworks Cloud Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Spiceworks Cloud Help Desk overall.
- ManageEngine ServiceDesk Plus and Spiceworks Cloud Help Desk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Spiceworks Cloud Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.6
219
8.6
286
Ease of Use
8.5
219
8.7
287
Ease of Setup
8.1
161
8.7
215
Ease of Admin
8.4
159
8.8
217
Quality of Support
8.1
203
8.4
235
Has the product been a good partner in doing business?
8.3
151
8.9
176
Product Direction (% positive)
8.2
211
8.1
286
Features by Category
Ticket and Case Management
8.5
32
8.2
13
|
Verified
8.7
33
8.3
13
|
Verified
8.7
33
8.8
11
|
Verified
8.9
32
8.3
10
8.4
33
8.8
7
|
Verified
8.5
33
8.8
11
|
Verified
8.6
32
8.1
12
|
Verified
8.1
31
9.0
8
|
Verified
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.3
12
|
Verified
9.1
33
9.3
12
|
Verified
7.9
27
7.5
6
|
Verified
7.1
24
6.0
5
6.5
24
Feature Not Available
Platform
7.5
28
5.8
8
|
Verified
7.9
32
7.4
9
|
Verified
8.5
34
9.2
10
|
Verified
7.8
31
7.5
8
|
Verified
8.2
34
8.3
9
|
Verified
8.3
33
8.0
11
|
Verified
Administration
8.8
39
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
42
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
Management
8.6
38
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
39
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
95
Feature Not Available
8.6
95
8.8
125
8.8
99
9.3
131
7.9
91
8.2
113
8.1
89
8.2
102
Reporting
8.3
95
8.6
127
8.5
86
8.4
107
8.0
74
Feature Not Available
Access & Usability
7.2
74
8.1
98
8.1
80
8.9
106
8.6
91
8.9
89
7.8
68
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Spiceworks Cloud Help Desk are categorized as Service Desk and Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools and Incident Management
Spiceworks Cloud Help Desk has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.9%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.3%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
What is ManageEngine ServiceDesk Plus used for?
1 Comment
AP
Comment deleted by user.Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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