Compare Kapta and Totango 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Kapta
Star Rating
(18)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KaptaTotango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Totango excels in user-friendliness, with many users appreciating its seamless integration with Salesforce. This feature allows updates made in Salesforce to automatically reflect in Totango, making it incredibly convenient for managing customer data.
- Users say that Kapta shines in its reporting capabilities, particularly with its intuitive sentiment analysis and detailed org charts. Reviewers highlight how these features help them gauge account interests and maintain a clear understanding of client relationships.
- According to verified reviews, Totango has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Many users find it easy to track customer health and engagement, thanks to its intuitive dashboards.
- Reviewers mention that while Kapta offers a robust tool for account management, it has a smaller user base, which may limit the breadth of community support and shared experiences compared to Totango's larger user community.
- Users highlight that Kapta's ease of setup and administration is a significant advantage, with many praising its straightforward interface that allows for quick onboarding and efficient management of client information.
- G2 reviewers note that while Totango provides valuable insights into customer health, it faces challenges in setup and administration compared to Kapta, which users find to be more streamlined and user-friendly in these areas.
Pricing
Entry-Level Pricing
Kapta
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Kapta
Free Trial is available
Totango
No trial information availableRatings
Meets Requirements
8.7
13
8.3
966
Ease of Use
8.5
13
8.2
980
Ease of Setup
9.0
5
7.4
492
Ease of Admin
9.0
5
7.8
360
Quality of Support
9.4
14
8.4
814
Has the product been a good partner in doing business?
10.0
5
8.6
360
Product Direction (% positive)
10.0
11
8.7
943
Features by Category
Customer Information
8.9
9
|
Verified
8.2
772
|
Verified
9.2
10
|
Verified
8.5
752
|
Verified
9.2
10
|
Verified
8.4
746
|
Verified
8.1
8
|
Verified
7.7
639
|
Verified
9.2
8
|
Verified
8.5
759
|
Verified
9.0
8
|
Verified
8.0
697
|
Verified
Not enough data
7.3
569
|
Verified
Predictions
8.3
5
|
Verified
7.8
664
|
Verified
9.2
6
|
Verified
7.1
632
|
Verified
8.9
6
|
Verified
7.9
674
|
Verified
Not enough data
6.5
495
|
Verified
Platform
8.3
10
|
Verified
8.0
753
|
Verified
8.0
9
|
Verified
7.7
690
|
Verified
8.5
10
|
Verified
7.9
690
|
Verified
9.2
8
|
Verified
8.0
700
|
Verified
8.7
9
|
Verified
7.9
725
|
Verified
8.7
10
|
Verified
7.9
716
|
Verified
9.0
10
|
Verified
8.3
710
|
Verified
9.2
8
|
Verified
8.5
632
|
Verified
9.1
9
|
Verified
8.2
741
|
Verified
9.3
9
|
Verified
8.3
709
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Success
Not enough data
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
Not enough data
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Intelligence
Not enough data
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Mapping
8.9
6
Feature Not Available
9.7
5
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Platform Basics
Not enough data
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Platform Data
Not enough data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Platform Additional Functionality
Not enough data
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Agentic AI - Customer Journey Analytics
Not enough data
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Analytics
Not enough data
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
51
Not enough data
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Onboarding Setup
Not enough data
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Project Tracking
Not enough data
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Customer Engagement
Not enough data
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Personalization
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kapta and Totango are categorized as Customer Success and Customer Revenue Optimization
Unique Categories
Kapta is categorized as Sales Performance Management
Totango is categorized as Client Onboarding, Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
Kapta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
11.1%
Telecommunications
5.6%
Retail
5.6%
Media Production
5.6%
Other
38.9%
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Alternatives
Discussions
Kapta has no discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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