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At a Glance
Market Segments
Mid-Market (64.7% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
$24
Free Trial 1 Agent Per Year
Jitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansSysAid
Star Rating
(731)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SysAid excels in its Ticketing System with a score of 9.4, providing a seamless experience for ticket creation and management, while Jitbit Helpdesk, although strong, scores slightly lower at 9.0 for its Email to Case feature, which some users find less intuitive.
- Reviewers mention that SysAid's Quality of Support is rated at 9.0, indicating a high level of customer satisfaction, whereas Jitbit Helpdesk's support quality is rated at 8.6, with some users noting slower response times during peak hours.
- G2 users highlight SysAid's robust Reports & Analytics feature, scoring 8.9, which allows for detailed insights into ticket trends and performance metrics, while Jitbit Helpdesk's reporting capabilities, rated at 8.3, are seen as less comprehensive by some users.
- Users on G2 report that SysAid's Automation features, scoring 8.6, effectively streamline workflows, particularly in Automate Ticket Routing (9.1), whereas Jitbit Helpdesk's automation features, while functional, do not offer the same level of customization.
- Reviewers say that SysAid's Knowledge Base integration with tickets (8.4) enhances user experience by providing quick access to solutions, while Jitbit Helpdesk's integration, although rated similarly, lacks some of the depth that SysAid offers.
- Users report that SysAid's Customization options (8.2) allow for a tailored experience that meets specific organizational needs, while Jitbit Helpdesk, with a slightly higher score of 8.5, is praised for its user-friendly interface but may not offer the same level of flexibility in customization.
Pricing
Entry-Level Pricing
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Jitbit Helpdesk
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
8.8
44
8.9
587
Ease of Use
9.0
44
8.9
590
Ease of Setup
8.6
29
8.5
519
Ease of Admin
8.6
29
8.8
516
Quality of Support
8.6
41
9.0
579
Has the product been a good partner in doing business?
8.8
28
9.1
508
Product Direction (% positive)
7.8
42
9.1
558
Features by Category
Ticket and Case Management
8.8
35
|
Verified
8.9
43
8.7
35
|
Verified
8.7
45
8.0
33
|
Verified
8.4
45
8.6
33
|
Verified
8.2
43
8.1
28
|
Verified
8.2
45
8.1
35
|
Verified
8.4
45
8.6
34
|
Verified
8.6
44
8.1
22
|
Verified
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
|
Verified
8.8
44
8.5
35
|
Verified
9.0
42
8.3
18
|
Verified
8.1
42
7.6
21
6.0
38
8.2
17
5.7
39
Platform
7.5
19
|
Verified
6.8
46
8.5
24
|
Verified
8.3
46
7.9
22
|
Verified
8.9
45
8.4
19
|
Verified
8.2
45
8.4
33
|
Verified
8.7
45
7.9
32
|
Verified
8.7
44
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
263
|
Verified
Not enough data
8.8
270
|
Verified
Service Desk
Not enough data
9.5
287
|
Verified
Not enough data
9.3
279
|
Verified
Not enough data
8.9
255
|
Verified
Management
Not enough data
8.7
251
|
Verified
Not enough data
9.0
254
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
262
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.8
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.5
24
|
Verified
8.3
46
9.0
8
|
Verified
Not enough data
Not enough data
Not enough data
8.3
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Incident Management
Not enough data
9.0
406
Not enough data
8.9
418
Not enough data
9.1
426
Not enough data
8.4
388
Not enough data
8.5
375
Reporting
Not enough data
8.6
415
Not enough data
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
Not enough data
8.8
392
Not enough data
9.0
384
Not enough data
8.6
312
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jitbit Helpdesk and SysAid are categorized as Help Desk
Reviews
Reviewers' Company Size
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Alternatives
Discussions
Jitbit Helpdesk has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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