Compare Jira Service Management and Xurrent ITSM 
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(966)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansXurrent ITSM
Star Rating
(87)4.6 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Xurrent ITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Xurrent. Users appreciate its ability to seamlessly integrate with the Atlassian suite, enhancing collaboration across teams and making it easier to track the development lifecycle and manage tasks.
- According to verified reviews, Xurrent stands out for its intuitive user interface and ease of configuration, making it less taxing for IT service management staff. Users highlight that it simplifies incident and change management, which can be a major advantage for organizations looking for straightforward solutions.
- Reviewers mention that Jira Service Management has a robust support system, with a higher quality of support rating. Users have noted that the platform is user-friendly for both IT and non-IT teams, allowing for effective customer support and integration of various features.
- Users say that while Xurrent has a strong focus on continuous development and feature updates, it lacks the extensive user base and feedback that Jira Service Management benefits from. This can impact the reliability of user experiences and the breadth of community support available.
- Reviewers highlight that Jira Service Management's recent updates and features are well-received, with users noting the ease of setup and administration. This is particularly beneficial for teams looking to implement a comprehensive IT service management tool quickly.
- According to recent user feedback, while Xurrent offers a clear interface and effective reporting for tracking SLAs, it may not provide the same level of depth in features as Jira Service Management, which is praised for its extensive capabilities and integration options.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Xurrent ITSM
No pricing availableFree Trial
Jira Service Management
Free Trial is available
Xurrent ITSM
Free Trial is available
Ratings
Meets Requirements
8.7
855
8.9
69
Ease of Use
8.2
862
9.1
70
Ease of Setup
8.0
468
8.7
49
Ease of Admin
8.0
366
8.6
48
Quality of Support
8.4
738
9.1
68
Has the product been a good partner in doing business?
8.7
343
9.2
47
Product Direction (% positive)
8.7
823
9.8
64
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
83
Not enough data
8.9
79
Not enough data
8.8
80
Not enough data
8.8
80
Not enough data
9.2
80
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
86
Not enough data
8.9
87
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Administration
8.9
166
|
Verified
8.6
41
8.5
160
|
Verified
8.1
40
8.9
171
|
Verified
8.2
42
Service Desk
8.9
177
|
Verified
8.8
42
8.8
177
|
Verified
8.4
42
8.8
178
|
Verified
8.8
42
Management
9.0
154
|
Verified
8.3
40
8.9
147
|
Verified
8.9
38
8.7
148
|
Verified
8.6
33
8.6
144
|
Verified
8.5
36
8.6
139
|
Verified
8.0
32
Functionality
9.2
159
|
Verified
9.3
42
8.8
149
7.7
33
8.7
154
|
Verified
8.0
34
8.9
154
|
Verified
8.5
41
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
7.1
36
9.0
149
|
Verified
8.5
37
9.1
146
|
Verified
8.4
40
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
9.0
42
9.0
148
|
Verified
8.9
39
9.0
135
|
Verified
8.5
40
Generative AI
8.0
76
8.7
13
8.3
74
8.9
12
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
308
8.6
49
8.8
315
8.3
47
8.8
326
8.1
50
8.5
281
8.5
48
8.5
276
8.6
48
Reporting
8.5
311
8.2
47
8.4
301
7.9
49
8.2
231
7.6
38
Access & Usability
8.1
227
7.8
44
8.6
277
8.7
48
8.5
236
8.4
44
8.4
232
8.7
35
Agentic AI - Service Desk
8.2
75
Not enough data
8.2
74
Not enough data
8.3
72
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Analysis
Not enough data
Feature Not Available
Platform
Not enough data
8.9
28
Not enough data
8.5
28
Not enough data
8.8
31
Not enough data
8.2
32
Not enough data
8.5
34
Security
Not enough data
7.9
25
Not enough data
7.2
24
Not enough data
Feature Not Available
Not enough data
9.3
32
Not enough data
9.1
34
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Xurrent ITSM are categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Unique Categories
Jira Service Management is categorized as IT Alerting and Help Desk
Xurrent ITSM is categorized as Enterprise IT Management
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xurrent ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.4%
Information Technology and Services
27.2%
Insurance
8.6%
Automotive
6.2%
Consulting
4.9%
Computer Software
4.9%
Other
48.1%
Alternatives
Discussions
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Xurrent ITSM has no discussions with answers
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