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Compare Jira Service Management and SolarWinds IT Incident Response (Squadcast) 
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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Mid-Market (49.7% of reviews)
Entry-Level Pricing
0/agent/month
$9.00 Per Month
Jira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSolarWinds IT Incident Response (Squadcast)
Star Rating
(309)4.4 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticket creation user experience, scoring 8.9, which reviewers mention makes it easy to initiate support requests. In contrast, Squadcast's ticket creation experience is not rated, indicating a potential gap in user satisfaction.
- Reviewers mention that Squadcast shines in its incident reports, achieving a score of 9.4, which users on G2 say provides comprehensive insights into incidents. Jira Service Management, while strong, scores slightly lower at 9.0, suggesting that Squadcast may offer more detailed reporting capabilities.
- G2 users highlight that Squadcast's automation features, scoring 9.1, are particularly effective for streamlining workflows, with users saying it simplifies repetitive tasks. Jira Service Management also performs well in automation with a score of 8.9, but users report that Squadcast's implementation feels more intuitive.
- Users say that the SLA management in Jira Service Management, with a score of 8.4, is robust, allowing for effective tracking of service level agreements. However, reviewers mention that Squadcast's SLA features are perceived as more user-friendly, contributing to its higher overall satisfaction ratings.
- Reviewers mention that the quality of support for Squadcast is rated at 8.8, with users reporting prompt and helpful responses. In comparison, Jira Service Management's support quality is rated at 8.2, indicating that users may experience longer wait times or less effective assistance.
- Users on G2 report that the mobile user support for Jira Service Management is rated at 7.6, which some find lacking in functionality. In contrast, Squadcast's mobile capabilities are not explicitly rated, but users mention that its mobile interface is more streamlined and easier to navigate, suggesting a better mobile experience overall.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
SolarWinds IT Incident Response (Squadcast)
Pro
$9.00
Per Month
Modern On-Call and Incident Response Management
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base
Free Trial
Jira Service Management
Free Trial is available
SolarWinds IT Incident Response (Squadcast)
Free Trial is available
Ratings
Meets Requirements
8.7
844
8.7
263
Ease of Use
8.2
851
8.6
267
Ease of Setup
8.0
459
8.9
135
Ease of Admin
8.0
363
8.9
132
Quality of Support
8.4
728
8.8
236
Has the product been a good partner in doing business?
8.7
340
9.1
125
Product Direction (% positive)
8.7
813
9.0
250
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Administration
8.9
165
|
Verified
Feature Not Available
8.5
159
|
Verified
Feature Not Available
8.9
171
|
Verified
8.9
48
|
Verified
Service Desk
8.9
177
|
Verified
Feature Not Available
8.8
177
|
Verified
9.5
55
|
Verified
8.8
176
|
Verified
9.1
49
|
Verified
Management
9.0
153
|
Verified
9.1
39
|
Verified
8.9
147
|
Verified
8.8
39
|
Verified
8.7
148
|
Verified
8.8
36
|
Verified
8.6
144
|
Verified
8.9
32
|
Verified
8.6
139
|
Verified
8.8
34
Functionality
9.2
159
|
Verified
Feature Not Available
8.8
149
Feature Not Available
8.7
154
|
Verified
9.4
42
|
Verified
8.9
152
|
Verified
9.1
34
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
8.8
177
|
Verified
9.0
149
|
Verified
9.1
186
|
Verified
9.1
146
|
Verified
8.5
175
|
Verified
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
8.5
176
|
Verified
9.0
148
|
Verified
8.5
173
|
Verified
9.0
135
|
Verified
8.3
163
|
Verified
Generative AI
8.0
76
7.4
71
8.3
74
7.3
71
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
8.3
25
7.8
58
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Not enough data
Reporting
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and SolarWinds IT Incident Response (Squadcast) are categorized as IT Service Management (ITSM) Tools, Incident Management, and IT Alerting
Unique Categories
Jira Service Management is categorized as Service Desk and Help Desk
SolarWinds IT Incident Response (Squadcast) has no unique categories
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds IT Incident Response (Squadcast)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Information Technology and Services
28.1%
Computer Software
20.9%
Financial Services
8.5%
Logistics and Supply Chain
5.9%
Computer & Network Security
5.2%
Other
31.4%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
What is SquadCast?
2 Comments
VA
What is the roadmap of products? Can you share them with users?Read more
How much does SquadCast cost?
1 Comment
Official Response from SolarWinds IT Incident Response (Squadcast)
Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including...Read more
Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?
1 Comment
RB
<p>Welcome any feedback, positive or negative!</p>Read more
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