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Compare Jira Service Management and Splunk On-Call 
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At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
0/agent/month
--
Jira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSplunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
--
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticket creation user experience, scoring 8.9, which reviewers mention makes it easy to submit and track requests. In contrast, Splunk On-Call, while strong, does not have a specific score for this feature, indicating a potential gap in user experience.
- Reviewers mention that Splunk On-Call shines in its ease of setup, scoring 9.1, which users on G2 appreciate for its quick deployment. Jira Service Management, with a score of 7.6, is noted by users as requiring more time and effort to configure initially.
- G2 users highlight the quality of support as a significant differentiator, with Splunk On-Call receiving a score of 9.2, praised for responsive and helpful customer service. In comparison, Jira Service Management's score of 8.2 suggests room for improvement in support responsiveness.
- Users say that Splunk On-Call's incident management features, particularly its resolution automation and ticket prioritization, are highly effective, scoring 8.7. Jira Service Management, while strong in ticketing, does not emphasize these automation features as prominently, which some users feel could enhance efficiency.
- Reviewers mention that the reporting capabilities of Jira Service Management are robust, with a score of 9.1, allowing for detailed insights into ticketing and performance. However, users on G2 note that Splunk On-Call's reporting features, while good, do not match the depth offered by Jira.
- Users report that Splunk On-Call's generative AI features, particularly in AI text summarization, score 8.6, providing valuable insights and summaries for incident reports. Jira Service Management's generative AI features, scoring 7.6, are seen as less advanced, indicating a potential area for growth in AI capabilities.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Splunk On-Call
Custom Pricing
--
Create a customized plan to meet your specific needs.
Free Trial
Jira Service Management
Free Trial is available
Splunk On-Call
Free Trial is available
Ratings
Meets Requirements
8.7
843
8.9
46
Ease of Use
8.2
850
8.6
46
Ease of Setup
8.0
458
9.1
29
Ease of Admin
8.0
361
8.9
29
Quality of Support
8.4
727
9.2
42
Has the product been a good partner in doing business?
8.7
338
9.8
26
Product Direction (% positive)
8.7
812
9.2
46
Features by Category
Ticket and Case Management
9.0
81
Not enough data
9.0
79
Not enough data
8.9
80
Not enough data
8.8
78
Not enough data
8.8
77
Not enough data
8.7
79
Not enough data
9.2
78
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
85
Not enough data
8.8
82
Not enough data
8.6
82
Not enough data
8.6
79
Not enough data
Administration
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
170
|
Verified
Not enough data
Service Desk
8.9
176
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
8.8
175
|
Verified
Not enough data
Management
9.0
152
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
143
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.1
158
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
151
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
304
Not enough data
8.8
313
Not enough data
8.8
323
Not enough data
8.4
278
Not enough data
8.5
275
Not enough data
Reporting
8.5
307
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
274
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
73
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Splunk On-Call are categorized as Incident Management and IT Alerting
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Splunk On-Call is categorized as Incident Response
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.6%
Telecommunications
3.3%
Other
40.2%
Computer Software
30.0%
Information Technology and Services
28.0%
Retail
8.0%
Marketing and Advertising
6.0%
Broadcast Media
4.0%
Other
24.0%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
Splunk On-Call has no discussions with answers
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