Compare ITarian Helpdesk and SysAid 
Featured Products
At a Glance
Market Segments
Small-Business (80.0% of reviews)
Mid-Market (59.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
ITarian Helpdesk
Star Rating
(10)4.0 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ITarian HelpdeskSysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in automation features, with users highlighting its ability to automate the ticketing process and utilize AI for ticket resolution. This functionality not only enhances efficiency but also provides valuable performance insights, allowing IT departments to track activities effectively.
- Users say that ITarian Helpdesk stands out for its ease of setup, making it accessible even for those new to helpdesk solutions. Reviewers appreciate the reliability of its Remote Control application, which simplifies remote support tasks.
- According to verified reviews, SysAid receives high marks for its user-friendly design and connectivity between modules. Users find it easy to navigate, which contributes to a smoother day-to-day experience in managing IT tasks.
- Reviewers mention that while ITarian Helpdesk is easy to use, it may not offer the same level of comprehensive features as SysAid. Users appreciate the simplified issue submission process, but some feel that the overall functionality could be more robust.
- G2 reviewers highlight that SysAid's strong support quality is a significant advantage, with users noting that the platform has been a reliable partner in their IT operations. This consistent support is crucial for maintaining productivity and addressing issues promptly.
- Users indicate that while both products have their strengths, SysAid's higher overall ratings reflect a more satisfying user experience, particularly in areas like automation and performance tracking, which are essential for efficient IT management.
Pricing
Entry-Level Pricing
ITarian Helpdesk
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
ITarian Helpdesk
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.1
9
8.9
594
Ease of Use
8.7
9
9.0
597
Ease of Setup
8.8
8
8.5
524
Ease of Admin
8.8
8
8.8
519
Quality of Support
9.0
8
9.0
585
Has the product been a good partner in doing business?
9.2
6
9.1
511
Product Direction (% positive)
6.7
7
9.1
563
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
265
|
Verified
Not enough data
8.8
271
|
Verified
Service Desk
Not enough data
9.5
291
|
Verified
Not enough data
9.3
280
|
Verified
Not enough data
8.9
256
|
Verified
Management
Not enough data
8.7
252
|
Verified
Not enough data
9.0
255
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
267
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
406
Not enough data
8.9
418
Not enough data
9.1
426
Not enough data
8.4
388
Not enough data
8.5
375
Reporting
Not enough data
8.6
415
Not enough data
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
Not enough data
8.8
392
Not enough data
9.0
385
Not enough data
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ITarian Helpdesk and SysAid are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Reviews
Reviewers' Company Size
ITarian Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
40.0%
Real Estate
10.0%
Non-Profit Organization Management
10.0%
Hospitality
10.0%
Health, Wellness and Fitness
10.0%
Other
20.0%
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
ITarian Helpdesk has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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