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At a Glance
Market Segments
Small-Business (38.7% of reviews)
Small-Business (42.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Invoca
Star Rating
(961)4.5 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaResponseTap
Star Rating
(89)4.5 out of 5
Market Segments
Small-Business (42.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ResponseTapSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Invoca excels in Call Recording with a score of 9.0, while ResponseTap's score of 8.7 indicates it may not be as robust in this area. Reviewers mention that Invoca's call recording feature is seamless and easy to access, enhancing their ability to analyze customer interactions.
- Reviewers mention that ResponseTap shines in Dynamic Number Insertion with a score of 9.0, compared to Invoca's score of 8.9. Users on G2 appreciate how ResponseTap's feature allows for real-time tracking of marketing campaigns, providing better insights into customer behavior.
- G2 users highlight that Invoca's Quality of Support is rated at 9.1, slightly lower than ResponseTap's 9.2. Users say that Invoca's support team is responsive and knowledgeable, but some reviewers mention that ResponseTap's support is more proactive in addressing issues.
- Users report that Invoca's Multi-Touch Attribution feature scores 9.2, which is on par with ResponseTap's score. However, reviewers mention that Invoca provides more detailed insights into customer journeys, making it easier for businesses to optimize their marketing strategies.
- Reviewers mention that ResponseTap's Offline Attribution feature scores impressively at 9.3, while Invoca's score is slightly lower at 9.2. Users say that ResponseTap's ability to track offline conversions is a game-changer for businesses looking to connect online and offline marketing efforts.
- Users on G2 report that Invoca's AI Text Summarization feature is rated at 9.0, which is slightly better than ResponseTap's 8.9. Reviewers mention that Invoca's AI capabilities help them quickly digest large volumes of call data, making it easier to extract actionable insights.
Pricing
Entry-Level Pricing
Invoca
No pricing availableResponseTap
No pricing availableFree Trial
Invoca
Free Trial is available
ResponseTap
No trial information availableRatings
Meets Requirements
8.8
815
9.1
71
Ease of Use
8.4
816
8.5
71
Ease of Setup
8.0
552
8.1
48
Ease of Admin
8.3
536
8.0
50
Quality of Support
9.1
803
9.2
70
Has the product been a good partner in doing business?
9.2
540
9.1
50
Product Direction (% positive)
8.8
801
9.3
70
Features by Category
Call Analytics
9.1
93
Not enough data
8.5
78
Not enough data
8.6
89
Not enough data
8.3
75
Not enough data
Agent Performance Management
8.4
70
Not enough data
8.0
79
Not enough data
8.3
70
Not enough data
Generative AI
8.2
22
Not enough data
Agentic AI - Conversation Intelligence
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Not enough data
Quality Assurance
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Not enough data
Engagement
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Not enough data
Performance
8.9
42
Not enough data
9.1
41
Not enough data
Generative AI
8.2
18
Not enough data
8.6
18
Not enough data
Attribution Modeling
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Not enough data
Agentic AI - Attribution
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Marketing
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Not enough data
Reporting
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Not enough data
Generative AI
8.5
8
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.8
303
9.1
42
9.2
329
9.2
31
8.5
201
9.3
29
Tracking
8.7
310
8.6
45
8.9
319
9.0
46
8.7
279
8.9
43
Analytics
9.0
338
8.8
50
9.2
314
8.7
31
8.6
316
8.9
38
8.6
156
Not enough data
Call Routing
8.7
254
8.0
22
8.7
195
8.6
11
8.3
163
8.8
10
Administration
8.5
137
Not enough data
9.1
164
Not enough data
9.2
190
Not enough data
Agentic AI - Inbound Call Tracking
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Not enough data
Marketing Operations
8.4
49
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Not enough data
Campaign Activity
8.8
59
Not enough data
8.7
63
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Not enough data
Agentic AI - Marketing Analytics
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Not enough data
Categories
Categories
Shared Categories
Invoca and ResponseTap are categorized as Inbound Call Tracking
Unique Categories
Invoca is categorized as Conversation Intelligence, Marketing Analytics, Attribution, Speech Analytics, and Contact Center Quality Assurance
ResponseTap has no unique categories
Reviews
Reviewers' Company Size
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ResponseTap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Marketing and Advertising
28.9%
Real Estate
7.2%
Automotive
7.2%
Leisure, Travel & Tourism
6.0%
Education Management
6.0%
Other
44.6%
Alternatives
Discussions
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
ResponseTap has no discussions with answers
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