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Compare Invoca and ResponseTap 
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At a Glance
Market Segments
Small-Business (38.7% of reviews)
Small-Business (42.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Invoca
Star Rating
(961)4.5 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaResponseTap
Star Rating
(89)4.5 out of 5
Market Segments
Small-Business (42.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ResponseTapSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Invoca excels in providing detailed insights into call attribution and conversation intelligence, which helps marketing and sales teams understand customer interactions better. Users appreciate how it tracks calls from various marketing channels, allowing for optimized spending based on performance.
- Users say that ResponseTap is very user-friendly, with many finding the platform easy to navigate and set up. Reviewers highlight the simplicity of creating new tracking numbers and the clarity of the reports, making it accessible for teams looking to track offline conversions effectively.
- According to verified reviews, Invoca has a significantly higher overall satisfaction score, reflecting its strong performance in quality and support. Users commend the platform for its robust call data analysis and the ability to provide actionable insights from customer conversations.
- Reviewers mention that while ResponseTap offers solid features, it has fewer recent reviews compared to Invoca, which may indicate a smaller user base or less frequent updates. This could affect the reliability of user experiences and insights shared about the product.
- Users highlight that Invoca's quality of support is particularly strong, with many praising the responsiveness and helpfulness of the support team. This contrasts with ResponseTap, where users have noted that while support is good, it may not be as comprehensive as Invoca's.
- G2 reviewers note that both platforms have similar star ratings, but Invoca's higher G2 Score suggests a more favorable overall user experience. Users appreciate Invoca's advanced reporting capabilities, which provide deeper insights into call performance compared to ResponseTap's offerings.
Pricing
Entry-Level Pricing
Invoca
No pricing availableResponseTap
No pricing availableFree Trial
Invoca
Free Trial is available
ResponseTap
No trial information availableRatings
Meets Requirements
8.8
815
9.1
71
Ease of Use
8.4
816
8.5
71
Ease of Setup
8.0
552
8.1
48
Ease of Admin
8.3
536
8.0
50
Quality of Support
9.1
803
9.2
70
Has the product been a good partner in doing business?
9.2
540
9.1
50
Product Direction (% positive)
8.8
801
9.3
70
Features by Category
Call Analytics
9.1
93
Not enough data
8.5
78
Not enough data
8.6
89
Not enough data
8.3
75
Not enough data
Agent Performance Management
8.4
70
Not enough data
8.0
79
Not enough data
8.3
70
Not enough data
Generative AI
8.2
22
Not enough data
Agentic AI - Conversation Intelligence
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Not enough data
Quality Assurance
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Not enough data
Engagement
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Not enough data
Performance
8.9
42
Not enough data
9.1
41
Not enough data
Generative AI
8.2
18
Not enough data
8.6
18
Not enough data
Attribution Modeling
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Not enough data
Agentic AI - Attribution
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Marketing
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Not enough data
Reporting
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Not enough data
Generative AI
8.5
8
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.8
303
9.1
42
9.2
329
9.2
31
8.5
201
9.3
29
Tracking
8.7
310
8.6
45
8.9
319
9.0
46
8.7
279
8.9
43
Analytics
9.0
338
8.8
50
9.2
314
8.7
31
8.6
316
8.9
38
8.6
156
Not enough data
Call Routing
8.7
254
8.0
22
8.7
195
8.6
11
8.3
163
8.8
10
Administration
8.5
137
Not enough data
9.1
164
Not enough data
9.2
190
Not enough data
Agentic AI - Inbound Call Tracking
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Not enough data
Marketing Operations
8.4
49
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Not enough data
Campaign Activity
8.8
59
Not enough data
8.7
63
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Not enough data
Agentic AI - Marketing Analytics
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Not enough data
Categories
Categories
Shared Categories
Invoca and ResponseTap are categorized as Inbound Call Tracking
Unique Categories
Invoca is categorized as Conversation Intelligence, Marketing Analytics, Attribution, Speech Analytics, and Contact Center Quality Assurance
ResponseTap has no unique categories
Reviews
Reviewers' Company Size
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ResponseTap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Marketing and Advertising
28.9%
Real Estate
7.2%
Automotive
7.2%
Leisure, Travel & Tourism
6.0%
Education Management
6.0%
Other
44.6%
Alternatives
Discussions
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
ResponseTap has no discussions with answers
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