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Compare Hyland OnBase and IBM FileNet Content Manager 
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At a Glance
Market Segments
Enterprise (52.1% of reviews)
Enterprise (71.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Hyland OnBase
Star Rating
(324)4.4 out of 5
Market Segments
Enterprise (52.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Hyland OnBaseIBM FileNet Content Manager
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (71.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about IBM FileNet Content ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OnBase excels in customization options, with a score of 9.5, allowing for tailored solutions that fit specific business needs. In contrast, IBM FileNet Content Manager, while still customizable, scores lower at 8.3, indicating less flexibility in adapting to unique requirements.
- Reviewers mention that OnBase's ease of use is a significant advantage, scoring 8.3 compared to IBM FileNet's 7.4. This suggests that users find OnBase more intuitive and user-friendly, which can lead to quicker adoption and less training time.
- G2 users highlight OnBase's superior document management capabilities, particularly in document approval processes, where it scores 9.2. IBM FileNet, however, scores 8.0 in this area, indicating that OnBase may provide a more streamlined experience for managing document workflows.
- Users on G2 report that OnBase's process automation features are robust, with a score of 9.1, making it easier to automate repetitive tasks. In comparison, IBM FileNet's score of 8.1 suggests that its automation capabilities may not be as comprehensive or user-friendly.
- Reviewers mention that OnBase's quality of support is rated highly at 8.3, indicating a strong customer service experience. Conversely, IBM FileNet's support score of 7.7 suggests that users may encounter more challenges when seeking assistance.
- Users say that OnBase's integration capabilities, particularly with accounting and payment systems, score impressively at 9.2 and 9.3 respectively. IBM FileNet, while functional, scores lower in these areas, indicating that OnBase may offer a more seamless experience when connecting with other business systems.
Pricing
Entry-Level Pricing
Hyland OnBase
No pricing availableIBM FileNet Content Manager
No pricing availableFree Trial
Hyland OnBase
Free Trial is available
IBM FileNet Content Manager
Free Trial is available
Ratings
Meets Requirements
8.8
165
8.3
92
Ease of Use
8.3
287
7.4
92
Ease of Setup
7.6
199
6.0
66
Ease of Admin
8.1
89
7.0
64
Quality of Support
8.3
147
7.8
89
Has the product been a good partner in doing business?
8.9
87
7.8
66
Product Direction (% positive)
7.9
159
7.7
86
Features by Category
Customization
9.5
10
Not enough data
9.4
8
Not enough data
HR Content
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Not enough data
Logistics
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
Management
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Management
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
Invoice Processing
9.4
13
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
9.4
15
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
Analytics
8.9
14
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
12
|
Verified
Not enough data
Integration
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
Risk
Feature Not Available
Not enough data
9.1
9
Not enough data
Feature Not Available
Not enough data
Recovery
Feature Not Available
Not enough data
9.2
10
Not enough data
Audit
8.8
7
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
8.8
8
Not enough data
Fraud
9.2
8
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
7
Not enough data
7.9
7
Not enough data
Process Management
8.6
49
Not enough data
8.4
48
Not enough data
8.6
49
Not enough data
8.1
21
Not enough data
8.8
22
Not enough data
Feature Not Available
Not enough data
9.2
21
Not enough data
Customization
8.7
53
Not enough data
8.2
49
Not enough data
8.5
45
Not enough data
8.5
36
Not enough data
8.5
37
Not enough data
Collaboration
8.4
48
Not enough data
8.7
51
Not enough data
8.6
53
Not enough data
8.9
49
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.3
20
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
8.6
89
Not enough data
8.8
73
Not enough data
8.5
68
Not enough data
8.8
68
Not enough data
8.2
72
Not enough data
8.4
67
Not enough data
8.4
70
Not enough data
8.0
62
Not enough data
8.2
58
Not enough data
8.6
91
Not enough data
8.3
74
Not enough data
7.0
41
Not enough data
Workflow
9.1
82
Not enough data
8.7
73
Not enough data
8.6
68
Not enough data
9.0
79
Not enough data
8.7
58
Not enough data
Platform
8.5
42
Not enough data
8.6
86
Not enough data
8.5
72
Not enough data
8.7
73
Not enough data
8.5
64
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
User Interface Design
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hyland OnBase and IBM FileNet Content Manager are categorized as Document Management
Unique Categories
Hyland OnBase is categorized as HR Service Delivery, AP Automation, Business Process Management, Enterprise Content Management (ECM), and No-Code Development Platforms
IBM FileNet Content Manager has no unique categories
Reviews
Reviewers' Company Size
Hyland OnBase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM FileNet Content Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
14.0%
Higher Education
13.7%
Financial Services
10.4%
Insurance
9.4%
Hospital & Health Care
9.1%
Other
43.3%
Insurance
20.2%
Banking
15.6%
Information Technology and Services
12.8%
Government Administration
9.2%
Financial Services
7.3%
Other
34.9%
Alternatives
Discussions
What is OnBase Document Management?
2 Comments
SD
Create, manage, track, archive and put critical business documents and data to work.Read more
Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?
1 Comment
Official Response from Hyland OnBase
Hello! Thank you for the question. OnBase is a single enterprise information platform for managing and optimizing content across an organization and...Read more
Why do I need ECM for records management?
1 Comment
KH
One central point of storage and recording of task. Read more
Does IBM FileNet content Manager support Russian language?
1 Comment
JR
yes, it supports Russian languageRead more
IBM FileNet Content Manager has no more discussions with answers
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