IBM FileNet Content Manager Reviews & Product Details

IBM FileNet Content Manager Overview

What is IBM FileNet Content Manager?

IBM® FileNet® Content Manager, recognized by Gartner as a "Leader" in the Magic Quadrant for Content Services Platforms for 2018, is an industry leading Enterprise Content Management (ECM) solution. FileNet Content Manager provides organizations with flexible container based deployment options, enhanced security capabilities such as role based redaction, together with automation and collaboration capabilities required to improve the customer experience and employee productivity. IBM FileNet Content Manager provides clients with simple, affordable, enterprise-scale content collaboration, document management and processing capabilities to meet today's mobile, social, cloud and digital transformation demands. Enterprises have the flexibility to deploy IBM's FileNet Content Manager solution on-premises, in the cloud, or in a hybrid configuration enabling organizations to locate content where it best suits their needs. With secure unified access to a variety of content sources, including audio and video, from anywhere, on any device, clients benefit from increased user productivity and efficiency. An intuitive user experience enables you to quickly find, add, edit, tag, annotate and collaborate on content from desktop, web and mobile devices. With External Share you can securely share, track and collaborate on content across and beyond your enterprise - with customers, suppliers and partners. IBM FileNet Content Manager seamlessly integrates content with line of business applications to drive decision making and help unlock business insights required to respond to changing customer demands, market shifts and competitive threats, and to drive increased sales, revenue and market share. Content management services and solutions from IBM support your digital transformation and help you build an automated enterprise that is agile, efficient and competitive.

IBM FileNet Content Manager Details
Languages Supported
English
Product Description

Document management with IBM® FileNet® Content Manager helps you meet the growing challenge of managing enterprise content with greater speed, efficiency and accuracy. FileNet Content Manager is a document management engine that combines enterprise content, security and storage features with ready-to-use workflow and process management capabilities.


Seller Details
Seller
IBM
Ownership
SWX:IBM
Company Website
Phone
1-866-277-7488
Year Founded
1911
HQ Location
Armonk, NY
Total Revenue (USD mm)
$77,147
Twitter
@IBM
617,859 Twitter followers
LinkedIn® Page
www.linkedin.com
519,733 employees on LinkedIn®
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

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IBM FileNet Content Manager Reviews

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Technical Lead - Software Development & Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

IBM FileNet 5.5 is far better than it's older versions. It's easy to integrate and we've integrated with Kofax products. Also it's security is top level. Review collected by and hosted on G2.com.

What do you dislike?

You can't except more on other features like BPM or workflow. Also there are many restrictions on window based older versions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please purchase latest version i.e. higher than 5.5 Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used mostly to store digital documents. There are some workflow also that we designed using FileNet. Review collected by and hosted on G2.com.

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Team Manager
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is a product that surprised me, it has a high performance, it is effective and its interface very intuitive, at the time I used it it totally fulfilled my expectations and I consider it a great option within this section of file management. Review collected by and hosted on G2.com.

What do you dislike?

Encompassing all the points regarding software this product does not have any negative aspect, I do not have something to say that I did not like, it is totally effective. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have business content management needs and you are looking for a software that adapts to it, this is an excellent option, it will fully comply with all its functions and that is why I recommend it to everyone, it is a profitable product over time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In terms of business content management, this is an excellent option for which we accept to use it, giving us an excellent performance as a company, responding to all the business needs we had. Review collected by and hosted on G2.com.

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BA4
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I have used IBM CM8 content manager software along with IBM Content Navigator and integrated with IBM BPM. CM8 provides functionality to the users to customise the data model based on the business requirement, handles all data format, can handle huge number of files with ease, provides security based on custom defined attributes to protect sensitive data. Specifically the ICN is a very powerful document viewer and comes with the product and handles almost every document format. Review collected by and hosted on G2.com.

What do you dislike?

Integrating with external products like IBM BPM is bit complex and had difficulty with certain document formats in the ICN viewer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

From IBM BPM perspective, if you think of any external ECM then probably IBM ECM is the best product for integrating to IBM BPM with ease and seamless operation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have used this product as a content store manly with IBM BPM product. For banking, insurance, healthcare clients to store various document types like email attachment, scanning system outputs etc. I have designed solutions where user can upload, modify, delete documents from IBM BPM. Review collected by and hosted on G2.com.

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Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Robust features make this one of the best content management systems out there. Review collected by and hosted on G2.com.

What do you dislike?

The price on this product is not very competitive with newer offering that are out there. If IBM is not careful, it will lose significant business. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great product that will allow you to take all of your enterprises documents and house them. It has a significant number of add-ons to enable Compliance (Enterprise Records), Workflow (BPM/ICM) and also works by integrating with Amazon S3 (or IBM Cloud Object Storage). I highly recommend this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We create one system of truth. A repository that will hold all of the document and their previous verrsions. Add that with the ability to use Case Manager, Business Process Manager, IBM Enterprise Records and the robust API set that allows for ease of integration. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process. FileNet provides both document management and business process management functionalities. FileNet provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a great set of connectors for data migration to and from Kofax, XML import/export, Emails, Sharepoint, scanners, file systems, etc. Perfectly works with Oracle, DB2, SQL, MSSQL databases, IBM WebSphere, WebLogic, JBoss application servers, allows to configure data model and user permissions as detailed as you may need. It provides tools to design workflow with integration with core applications. Review collected by and hosted on G2.com.

What do you dislike?

Collaborating documents with external users force you to send the document via email or requires the external users to have FileNet license. Other ECM products solve this problem easily like Box.com. Cloud deployment is not well practiced. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Like I said earlier, I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process. Review collected by and hosted on G2.com.

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Software engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Data content analyzation is awesome. It also has great dashboard creation tools as well. Review collected by and hosted on G2.com.

What do you dislike?

Governor limits are the main issue as well as there is scope to make UI more simple. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do read documentation before using the product it will be useful. It is great product for content management Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were doing sentimental analysis of local and cloud folder in our organization using IBM ECM. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

FileNet Content manager and Content Navigator... the best and most reliable ECM products. The content navigator is easy to use/implement/integrate/customize product. Both products are easy to implement and integrate with other business processes. We also use Content Manager onDemand and Content collector as welll. Review collected by and hosted on G2.com.

What do you dislike?

We use Content collector for bulk uploading. It's good; but very limited in terms of features and functionality. We had write lot of custom scripts for simple things. Would like to see it getting more evolved. We also use Daeja viewer Virtual which is replacing Pro viewer. It's definitely helping us to remove JRE dependency but does not have all features which Pro has For example, providing detail image information etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use FileNet as our document repository. Users search and view documents in day to day business to take complete business processes. It has improved overall time to complete business process and decision making. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Consistant is the main word I would use to describe FileNet. It just works. The amount of content that is ingested for my business is quite massive and to have Content Manager ingesting and classifying and storing that content never fails. Review collected by and hosted on G2.com.

What do you dislike?

The only part of Content Manager that is incredibly difficult is its licencing. It is impossible to understand and once you do they change the model again. That is why you need a business partner to help navigate through the nonsence. Additionally the interaction with other applications especially those from Microsoft and that reside in the cloud isnt the best, however, its on the horizon. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing individuals that are out in the field to be able to ingest and view content while on a tablet or ipad sitting in their car or at a coffee shop is invalueable. Review collected by and hosted on G2.com.

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Gerente de banca de inversiones
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The data collection can be customizable to the user's needs; can manage all data formats and although the flow of these is large does not lose the quality.

its ease of use is very appreciable for all our ornamentation and easily integrated into our system. Review collected by and hosted on G2.com.

What do you dislike?

Nothing negative to say about this software, we are pleased with it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yes i would recommend it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we have used it for the safe storage of the data and the analysis of these, of our clients. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of setup for getting started with IBM's Enterprise Content Management software was impressive. The options for pulling the enterprise solution in pieces into our existing enterprise infrastructure made evaluation much more feasible. Review collected by and hosted on G2.com.

What do you dislike?

The settings within IBM's Enterprise Content Management software are vast and it takes a lot of digging in the documentation to figure out even some simple changes. When you start pulling multiple components into your system you really have to start developing processes for your situation to keep the workflow organized. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider taking a phased approach to implementation, particularly if you have a well established existing enterprise infrastructure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are currently evaluating IBM's Enterprise Content Management software as a companion tool to our implementation of SalesForce. Review collected by and hosted on G2.com.

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CG
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Platform's scalability. Everything is now an 'I' in front of it - 'I'BM Content Foundation, 'I'BM Case Foundation, 'I'BM Content Navigator, 'I'BM Enterprise Records, but the core engines, platforms dating all the way back to the early 2000s are still there, play well with each other and provide a composite platform for all things content. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice to go back and deprecate some of the more ancient stuff and clean it up while you're there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IBM FileNet Content Manager is in pretty much every Fortune 500's data center, whether on-site, in the cloud or heading towards the latter as we speak. Pick an industry - finance, insurance, telecom, energy, government - if there's a lot of it, FileNet's there. Review collected by and hosted on G2.com.

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Software Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It enables an organization to take full advantage of the customer information and company knowledge embedded in its content. ECM solutions capture, store, activate, analyze and automate business content, providing new value from data that was previously unstructured and unavailable. Review collected by and hosted on G2.com.

What do you dislike?

Its has really good features but needs to add more features that make Enterprise day to life simple Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Implement more features and community help Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

solutions capture, store, activate, analyze and automate business content, providing new value from data that was previously unstructured and unavailable. Review collected by and hosted on G2.com.

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Team manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Me and my team likes the direction goes to. It really looks that IBM lsiten to customers feedback, for example starting to support React instead of only DoJo framework. Review collected by and hosted on G2.com.

What do you dislike?

There are still some technologies that are still not yet supported, and WebSphere is somethign that is really heavy weight to use on local computers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It really depends on the need for the business demands. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We created case manager and document management (agreeement handling) solutions in our enterprise. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

FileNet Content Manager provides the services that the business needs, and stability that I need as an Operations Manager. Our organization has dozens of applications with thousands of users that connect to FileNet for content. It is critical that these applications have high availability and FileNet helps us deliver that. Review collected by and hosted on G2.com.

What do you dislike?

The stack of software in IBM's content management suite is very large, and the names keep changing. It can be difficult to keep everything straight unless you have years of experience. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely worth the investigation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use FileNet to store all critical documents for business processes. We experience high uptime for our users with this platform. Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

As a solutions archite t, working with many clients, I appreciate the power of FileNet Content Manager to organize, and manage the content behind our solutions Review collected by and hosted on G2.com.

What do you dislike?

Some of the features are hidden deep in administrator menus, but once you find them, the system can do more than other content repositories that I've worked with. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Case Foundation is the minimim configuration I'd typically recommend, because it enables some workflow capabilities as well as content repository Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use FileNet as our primary ECM repository for our Case Manager and business process automation solutions. The robust repository platform makes it a great choice Review collected by and hosted on G2.com.

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Imaging/Workflow Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Having being integrated with Content Manager, our users have found it to be reliable and integrated well with other IBM products. Review collected by and hosted on G2.com.

What do you dislike?

Every now and then we will find some bugs especially related to annotations. It also takes considerable time for IBM to include the fix in a release. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integration of their product with other systems like Case Manager take considerable effort and knowledge. Review collected by and hosted on G2.com.

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Application Development Director
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

It's reliability and robustness. It's also a flexible system that can accept all kinds of files. Review collected by and hosted on G2.com.

What do you dislike?

It's configuration tools, they need to be user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Enterprise content storage for all our systems. The benefits we are seeing is that now there is only one place we need to look at for our content instead of going to different systems. Review collected by and hosted on G2.com.

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nevra
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

we are us'ng filenet for our document management. we have strict regulatory operation and filenet is on top of those. we collect the documents and manage with this product' the most important thing is the performance Review collected by and hosted on G2.com.

What do you dislike?

we cannot regulate personality at the moment Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we are able to manage the content, collect and distrubute when needed Review collected by and hosted on G2.com.

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UG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the various categories it has in which I can index my documents and access them easily in pdf format. Review collected by and hosted on G2.com.

What do you dislike?

It has too many levels to go through to access documents. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This system is very intutive and easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We uses it to access and store documents. The benefit is that they are easily accessible anywhere online. Review collected by and hosted on G2.com.

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AO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is very important that the hardware and software of a team are collated and I think IBM are specialists in this Review collected by and hosted on G2.com.

What do you dislike?

I really do not have any complaints about the product at the time Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is an excellent product recommended to full Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have worked with him all the time in the company and he is magnificent in the control of the human resources personnel, as well as the payroll Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This software has an incredibly user friendly interface that makes it very easy to view customer information needed to do daily tasks in business Review collected by and hosted on G2.com.

What do you dislike?

In all honesty there is nothing I can say I dislike about IBM ECM, it’s my favorite software that I handle on a daily basis Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’ve noticed how efficient the program is and how well the algorithm for organizing customer information is, it takes a lot of time off of tasks Review collected by and hosted on G2.com.

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Technology Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The IBM FileNet Content Manager is a solution that provides great flexibility for multiple business needs. If you have a Content problem IBM FileNet Content Manager can help solve it. Review collected by and hosted on G2.com.

What do you dislike?

Would like to see additional faliover oprtions for content and metadata. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Storing Unstructured Content in a structured manner. Review collected by and hosted on G2.com.

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AG
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I really like how you have a complete basic suite to creating a P8 Repository and creating workflows to help enhance your solution. Review collected by and hosted on G2.com.

What do you dislike?

The fact you have multiple other enhancing features that are NOT included in the complete suite. i.e. IBM Records Manager, IBM Stored IQ, better analytics on the data. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are creating a central repository that houses all documents across 20 + departments. This is an intuitive place for all our customers/business partners to access all the content added into the repository. Review collected by and hosted on G2.com.

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Area E51 Director
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

very stable and able to do the job well. The records managment capabilities are very robust and allow for defensible disposition Review collected by and hosted on G2.com.

What do you dislike?

user interface and ease of developing solutions Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Understand the importance of records management and how it helps mitigate risk to your organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

managing records Review collected by and hosted on G2.com.

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IT Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

most of the feature that needed by my compani is already there in FileNet. Have scalability feature and only have high reliability configuration Review collected by and hosted on G2.com.

What do you dislike?

change of licensing scheme but now already available PVU option Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Online account onbording. It integrated well with our front end application Review collected by and hosted on G2.com.

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