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IBM FileNet Content Manager

4.0
(103)

Document management with IBM® FileNet® Content Manager helps you meet the growing challenge of managing enterprise content with greater speed, efficiency and accuracy. FileNet Content Manager is a document management engine that combines enterprise content, security and storage features with ready-to-use workflow and process management capabilities.

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IBM FileNet Content Manager Reviews

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IBM FileNet review by Hari A.
Hari A.
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"A reliable end to end enterprise document management system"

What do you like best?

FileNet provides both document management and business process management functionalities. FileNet provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a great set of connectors for data migration to and from Kofax, XML import/export, Emails, Sharepoint, scanners, file systems, etc. Perfectly works with Oracle, DB2, SQL, MSSQL databases, IBM WebSphere, WebLogic, JBoss application servers, allows to configure data model and user permissions as detailed as you may need. It provides tools to design workflow with integration with core applications.

What do you dislike?

Collaborating documents with external users force you to send the document via email or requires the external users to have FileNet license. Other ECM products solve this problem easily like Box.com. Cloud deployment is not well practiced.

What business problems are you solving with the product? What benefits have you realized?

I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process.

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IBM FileNet review by Robert S.
Robert S.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"FileNet Content Manager review"

What do you like best?

Robust features make this one of the best content management systems out there.

What do you dislike?

The price on this product is not very competitive with newer offering that are out there. If IBM is not careful, it will lose significant business.

Recommendations to others considering the product

This is a great product that will allow you to take all of your enterprises documents and house them. It has a significant number of add-ons to enable Compliance (Enterprise Records), Workflow (BPM/ICM) and also works by integrating with Amazon S3 (or IBM Cloud Object Storage). I highly recommend this product.

What business problems are you solving with the product? What benefits have you realized?

We create one system of truth. A repository that will hold all of the document and their previous verrsions. Add that with the ability to use Case Manager, Business Process Manager, IBM Enterprise Records and the robust API set that allows for ease of integration.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
IBM FileNet review by Administrator
Administrator
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"FileNet Content Manager - Best of the best"

What do you like best?

Consistant is the main word I would use to describe FileNet. It just works. The amount of content that is ingested for my business is quite massive and to have Content Manager ingesting and classifying and storing that content never fails.

What do you dislike?

The only part of Content Manager that is incredibly difficult is its licencing. It is impossible to understand and once you do they change the model again. That is why you need a business partner to help navigate through the nonsence. Additionally the interaction with other applications especially those from Microsoft and that reside in the cloud isnt the best, however, its on the horizon.

What business problems are you solving with the product? What benefits have you realized?

Allowing individuals that are out in the field to be able to ingest and view content while on a tablet or ipad sitting in their car or at a coffee shop is invalueable.

IBM FileNet review by Consultant
Consultant
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Since the dawn of #ECM time"

What do you like best?

Platform's scalability. Everything is now an 'I' in front of it - 'I'BM Content Foundation, 'I'BM Case Foundation, 'I'BM Content Navigator, 'I'BM Enterprise Records, but the core engines, platforms dating all the way back to the early 2000s are still there, play well with each other and provide a composite platform for all things content.

What do you dislike?

It would be nice to go back and deprecate some of the more ancient stuff and clean it up while you're there.

What business problems are you solving with the product? What benefits have you realized?

IBM FileNet Content Manager is in pretty much every Fortune 500's data center, whether on-site, in the cloud or heading towards the latter as we speak. Pick an industry - finance, insurance, telecom, energy, government - if there's a lot of it, FileNet's there.

IBM FileNet review by Donna N.
Donna N.
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Verified Current User
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"FileNet increases productivity and decreases storage space needed for our records across the Dept."

What do you like best?

We use FileNet Workplace XT and IBM Content Navigator, BPM, eForms and Content Collector. Our State IT Department has written many customizations for us so we can integrate our business applications with FileNet for a better customer experience. It’s a very powerful suite of products that we have used extensively across our Department. Security is powerful in FileNet and allows us to add all types of documents.

What do you dislike?

It lacks some flexibility because it is deployed across multiple agencies across the State. New development is costly for us and our lack of resources at our State IT Department is a road block for us. The fact that they are not improving eForms is forcing us to move to another forms package with more costly and time consuming development. To migrate from Workplace XT to IBM Content Navigator forces us to make this move because eForms are not compatible with ICN.

Recommendations to others considering the product

It is a very good product for larger organizations but quite costly for smaller businesses. Many of our State’s small agencies cannot afford it. Be sure to obtain buy-in from management to enforce FileNet’s use. We have many users that are refusing to use it because it’s different and something new to learn. Without management support, that won’t change and your ROI will not be as great.

What business problems are you solving with the product? What benefits have you realized?

When drivers called our Driver’s License Division with questions about their record before the implementation of FileNet, most had to be called back so the licensing specialists could pull their paper file and review first. Sometimes the file wasn’t available because someone else was using it. Now they can pull up the documents and their record with a click of a button and answer their questions immediately. In other areas of the Department we’ve also seen a great improvement in customer service and the ability for users to take on increased workloads. The storage space we’ve saved by destroying the paper records has allowed us to hire needed staff and provide them an office to work without expanding our building. Our business application integration has helped our staff adopt FileNet easier with little or no training.

IBM FileNet review by User in Insurance
User in Insurance
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"IBM FileNet is reliable solutions for document management and makes file sharing secure and easy"

What do you like best?

IBM FileNet is excellent solution for businesses and large organizations. FileNet make easy and simple to access and store documents within second. Multiple groups work simultaneously and incoming and downloading of document never fails with secure access within Company and outside with vendors. Rarely have seen downtime.

What do you dislike?

FileNet interface can be improved. It has not been revamped and improved much from long time. Don;t know can be accessed through mobile or not. And There should be a feature of auto keywords for documents as well. For file sharing with the non license user there should be a private file web link as well which can be access by anyone.

Recommendations to others considering the product

Improve interface and make GUI more user friendly and catchy.

What business problems are you solving with the product? What benefits have you realized?

For document management. workflow management and content repository. FileNet capability to manage large number of files is awesome and robust.

IBM FileNet review by Juozas V.
Juozas V.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Moving towards right direction"

What do you like best?

Me and my team likes the direction goes to. It really looks that IBM lsiten to customers feedback, for example starting to support React instead of only DoJo framework.

What do you dislike?

There are still some technologies that are still not yet supported, and WebSphere is somethign that is really heavy weight to use on local computers.

Recommendations to others considering the product

It really depends on the need for the business demands.

What business problems are you solving with the product? What benefits have you realized?

We created case manager and document management (agreeement handling) solutions in our enterprise.

IBM FileNet review by Administrator
Administrator
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content

"Rock Solid Content Management"

What do you like best?

FileNet Content Manager provides the services that the business needs, and stability that I need as an Operations Manager. Our organization has dozens of applications with thousands of users that connect to FileNet for content. It is critical that these applications have high availability and FileNet helps us deliver that.

What do you dislike?

The stack of software in IBM's content management suite is very large, and the names keep changing. It can be difficult to keep everything straight unless you have years of experience.

Recommendations to others considering the product

Definitely worth the investigation.

What business problems are you solving with the product? What benefits have you realized?

We use FileNet to store all critical documents for business processes. We experience high uptime for our users with this platform.

IBM FileNet review by Agency
Agency
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content

"Integration of FileNet with IER"

What do you like best?

The controls within the products are helpful, and after the session with Wells Fargo I am impressed that new features will be forthcoming in the new releases.

What do you dislike?

Since the Federal Government uses NARA's Universal ERM Requirements, having standard features that follow rules to make applying retention and disposition instructions more automated would be beneficial. There may be more that I am unaware of but as a electronic records manager I rely on the admins for their information and more automation would be helpful (unless I am unaware of some aspects).

What business problems are you solving with the product? What benefits have you realized?

We have various collections that need to be managed and FileNet gives us the confidence that these records and information have the controls it needs to manage large volumes of data.

IBM FileNet review by Sunil S.
Sunil S.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Review of a developer cum administrator"

What do you like best?

The feature of active content.

Simplified API.

Content (text) based retrieval from a file is very helpful.

Latest product version with reduced installation efforts compared to earlier versions.

Single sign on, Case managament feature, accessibility on mobile using ICN.

Document versioning, annotations is a great help. multiple users can simultaneously work on a prticular document by checking it out collaboratively.

What do you dislike?

complex configurations related to process engine.

Add on related to capture needs a in depth knowledge.

Slow and laggy web based administrative tool

Recommendations to others considering the product

One of best products in the market for enterprise content management. Simple to use for end user if content navigator is used. Mobile based useability adds on to the features of the product. could be used on Android and Ios based phones and tablets. IBM provides applications for both platforms in their respective application stores.

FIleNet could be used to reduced paper based documentations to digital one. and These digitized documents would be active content as they can take part in workflows and events handlers could be used on events and actions performed on these documents.

A huge number of products are available which could be used as add ons for FileNet. they make life easier.

What business problems are you solving with the product? What benefits have you realized?

We are automating business processes using workflows. Created some automated processes that uses active content to help complete the process.

We are using various add on products like ICC, datacap as ingestion sources for FileNet environment at our place.

IBM FileNet review by Consultant
Consultant
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Powerful content management for my business solutions"

What do you like best?

As a solutions archite t, working with many clients, I appreciate the power of FileNet Content Manager to organize, and manage the content behind our solutions

What do you dislike?

Some of the features are hidden deep in administrator menus, but once you find them, the system can do more than other content repositories that I've worked with.

Recommendations to others considering the product

Case Foundation is the minimim configuration I'd typically recommend, because it enables some workflow capabilities as well as content repository

What business problems are you solving with the product? What benefits have you realized?

We use FileNet as our primary ECM repository for our Case Manager and business process automation solutions. The robust repository platform makes it a great choice

IBM FileNet review by Tony G.
Tony G.
Validated Reviewer
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content

"FileNet P8 ECM Solution"

What do you like best?

It's reliability and robustness. It's also a flexible system that can accept all kinds of files.

What do you dislike?

It's configuration tools, they need to be user friendly.

What business problems are you solving with the product? What benefits have you realized?

Enterprise content storage for all our systems. The benefits we are seeing is that now there is only one place we need to look at for our content instead of going to different systems.

IBM FileNet review by User
User
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"Filenet makes makes it easier to keep record of documents"

What do you like best?

I like the various categories it has in which I can index my documents and access them easily in pdf format.

What do you dislike?

It has too many levels to go through to access documents.

Recommendations to others considering the product

This system is very intutive and easy to use.

What business problems are you solving with the product? What benefits have you realized?

We uses it to access and store documents. The benefit is that they are easily accessible anywhere online.

IBM FileNet review by Wendy M.
Wendy M.
Validated Reviewer
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content

"One of the best cloud storage servers!"

What do you like best?

It's a very user friendly interface.The dashboard is quite good and easy to use.

What do you dislike?

It's still a work in progress, and I"m sure with patches and updates it will just get better.

Recommendations to others considering the product

Give it a shot and try it. It's still pretty new but seems better than Dropbox.

What business problems are you solving with the product? What benefits have you realized?

It helps me to keep my business files and receipts on hand no matter where I am.

IBM FileNet review by nevra b.
nevra b.
Validated Reviewer
Review Source
content

"document management"

What do you like best?

we are us'ng filenet for our document management. we have strict regulatory operation and filenet is on top of those. we collect the documents and manage with this product' the most important thing is the performance

What do you dislike?

we cannot regulate personality at the moment

What business problems are you solving with the product? What benefits have you realized?

we are able to manage the content, collect and distrubute when needed

IBM FileNet review by Brad K.
Brad K.
Validated Reviewer
Verified Current User
Review Source
content

"IBM FileNet"

What do you like best?

IBM customer response is very reliable. They actually have a very knowledgeable staff. They answer all PMRs in a reasonable time. There are many moving pieces in FileNet. They make sure that the correct specialists get involved with each and every problem.

I have worked with many different ECMs including LiveLink, Documentum, Process360/ViewStar, Hummingbird and eManagers (which I coauthored). The IBM integration of Navigator and Enterprise Records was well thought out and is being integrated in stages very quickly.

What do you dislike?

FileNet releases many fixpacks in very short order. The installation documentation can be confusing and has also been incomplete at times. I realize that it is important to get fixes out quickly, but the new feature releases need to be coordinated among all the Fn family products. A feature release for IER for 5.12 caused Navigator 2.0.3 feature upgrade to have problems, because the configuration task list changed. We no longer need to run the CE client install. They really did not get the word out across all products.

Education is also a problem. IBM offers classes in the Philippines and India regularly, but not in the US, or so it seems. It would be nice to have some sort of training capabilities in all states where IBM has a campus.

Recommendations to others considering the product

Do your homework BEFORE you hire administration staff. Everybody thinks they know FileNet. Even with 3-5 years experience, I feel like I am a beginner. Pay for real IBM training. It pays off bigtime.

What business problems are you solving with the product? What benefits have you realized?

We are working to get medical providers paid in very short order. We have invoices and supporting documentation coming into the system from downloads, faxes, EDI and other sources , using ICC. We have 3rd party work flows, so we have implemented CMIS and SPNEGO. All these documents need to be grouped together, certified and paid very quickly. In addition, we are a federal entity dependent upon records management. Many ECMs offer up most of the capabilities of FileNet, but I have never used one that offered fast, reliable solutions to fix production problems real time, except for the one I coauthored, of course...

IBM FileNet review by Robert B.
Robert B.
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Long term user, implementor and designer"

What do you like best?

It's a industry standard and has been leading Gartner Magic Quadrants for a long time but aside from that, it's actually a very configurable and extensive technology with strong developer support and API's in both .NET and API's. It's robust, performant and exceptionally extensible.

What do you dislike?

Deploying it and upgrading it can be a complex activity and some of the extended production in the ECM portfolio of FileNet don't have DB2 support.

IBM also takes a while to support emerging trends, like 3rd party federation tools and Office 365 integration.

Recommendations to others considering the product

Understand that whilst it's a very capable product with a lot of OOTB functionality, in many cases you will have to customize and extend the platform with customization to address specific needs.

Whilst in some cases, depending on the use case and requirement, it's almost plug and play, but for a corporate organization it really is a framework to develop and design a specific solution.

What business problems are you solving with the product? What benefits have you realized?

We are replacing an ageing ECM platform from Open Text that is about 20 years old and customized beyond belief. We haven't gone live yet, but the ROI is based on efficiency gains from business productivity and reduced costs operationally.

IBM FileNet review by Justin W.
Justin W.
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Powerful ECM platform that requires experience professional to properly implement"

What do you like best?

Extremely flexible and extensible to build a solution on. Lots of options to integration with existing technologies. There are a lot of solution/products built on top of the P8 platform, such as Case Management, Records Management, etc. Since IBM owns just about all of the software needed to run the environment (OS, RMDB, J2EE server, etc), it is possible to make it true one-stop shop to get comprehensive and unified support, which is one of the advantage of going with IBM products that not many other vendors can match.

What do you dislike?

The product has steep learning curve for developers and administrators. The implementation cost can be expensive due to the need for highly skilled professionals. Very few FileNet customers can implement a good solution without outside help.

This is a product that can potentially do just about everything you might need for an ECM/BPM/ERM solution. But it also pretty much does nothing out of box until significant effort is put into implementing a customized solution. I don't think I ever seen anyone who can use a generic solution (often shown in demos or workshops) that is good enough for real-world use.

Recommendations to others considering the product

I would recommend FileNet due to very strong support IBM has put behind the product, as well as strong community of developers to build a solution on the platform. The new Content Navigator & Case Manager products provide a lot of flexibility in customizing user interface.

What business problems are you solving with the product? What benefits have you realized?

Manage contents and business process very well.

IBM FileNet review by Fernando C.
Fernando C.
Validated Reviewer
Verified Current User
Review Source
content

"Straightforward and intuitive."

What do you like best?

From a configuration and administration standpoint, I found IBM's FileNet P8 server and FileNet Desktop to be a fairly easy to manipulate with plenty of features built-in. The server software was understandably more complex and the FileNet training courses (a week long each for Server and Desktop) were essential and well worth the cost (from a company's ROI perspective). Overall, I would recommend this to a company looking for a reliable document management solution.

What do you dislike?

The server software (at least the P8 version from 2012) was resource intensive and I would recommend using Windows Server 2008 to host it exclusively. It may be compatible with UNIX systems as well but I'm not familiar with these configuration options.

Recommendations to others considering the product

Properly and professionally train the individual tasked with configuring/administering the IBM FileNet implementation. Or hire a FileNet consultant to build the FileNet infrastructure and pay for support from IBM or the consultant going forward.

What business problems are you solving with the product? What benefits have you realized?

From a document control perspective, when coupled with a high-speed document scanning solution, the company realized anywhere from 250K - 350K in overhead cost savings on an annual basis. This cost/benefit analysis is based on contracting a third-party vendor, which supplied their own personnel, and replacing it with the efficiency of a fully integrated document scanning solution leveraging FileNet's most powerful digital imaging management systems.

IBM FileNet review by Troy L.
Troy L.
Validated Reviewer
Review Source
content

"FileNet Content Manager Flexibility"

What do you like best?

The IBM FileNet Content Manager is a solution that provides great flexibility for multiple business needs. If you have a Content problem IBM FileNet Content Manager can help solve it.

What do you dislike?

Would like to see additional faliover oprtions for content and metadata.

What business problems are you solving with the product? What benefits have you realized?

Storing Unstructured Content in a structured manner.

IBM FileNet review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Plethora of features"

What do you like best?

I really like how you have a complete basic suite to creating a P8 Repository and creating workflows to help enhance your solution.

What do you dislike?

The fact you have multiple other enhancing features that are NOT included in the complete suite. i.e. IBM Records Manager, IBM Stored IQ, better analytics on the data.

What business problems are you solving with the product? What benefits have you realized?

We are creating a central repository that houses all documents across 20 + departments. This is an intuitive place for all our customers/business partners to access all the content added into the repository.

IBM FileNet review by Reddy N.
Reddy N.
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Excellent"

What do you like best?

In my organization IBM Enterprise Content Management is used across the organization by various departments. It is used to store all customer related documents. It also provides easy access to stored content. It also provides the business management capabilities. It is also used to eliminate the need to store the physical documents, hence saving lot of cost and human effort.

What do you dislike?

Dislike is very little, I have been working with this product for many years. I would like to suggest the most dislike part is the error descriptions when we encountered with errors.

What business problems are you solving with the product? What benefits have you realized?

In my organization IBM Enterprise Content Management is used across the organization by various departments. It is used to store all customer related documents. It also provides easy access to stored content. It also provides the business management capabilities. It is also used to eliminate the need to store the physical documents, hence saving lot of cost and human effort.

IBM FileNet review by Anup M.
Anup M.
Validated Reviewer
Verified Current User
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"One-stop shop solution suite for Imaging, ECM and Case Management"

What do you like best?

FileNet is a best investment choice to implement ECM and incorporate legal compliance for documents with an added advantage to solve content-centric case problems. It has an excellent integration with Datacap to solve imaging requirements, 100% ECM capabilities, and provides an intuitive integration with supplemental products to implement rules, implement few BPM like repetitive tasks, and all type of Case solutions.

What do you dislike?

FileNet has excellent ECM capabilities however the customers are facing issues with shorter release cycles of new FileNet product versions and compatibility issues with other products within the FileNet family of products. Due to this customers are spending more time and money on maintenance and continues upgrades of their FileNet systems. Due to various dependencies customers are not willing to upgrade their FileNet software which results in not leveraging the latest capabilities introduced in the FileNet software. So reduce the FileNet software release frequency.

Recommendations to others considering the product

Recommended for organizations who are looking to implement most of the ECM-centic requirements and Case Management solutions. If you are customer looking for basic ECM needs, you may feel expensive in terms of procurement, maintenance and support.

What business problems are you solving with the product? What benefits have you realized?

From Business view - Used for Insurance claim processing, Account Opening and Income Tax document management.

From Technology view - Migrating docs and apps from non-ECM to FileNet, Document ingestion through Email, Scan and Fax. Securing the documents and allow the users to search for documents by metadata and text based. Implementing the records management for compliance and legal purposes, and reducing the storage and maintenance cost for legacy unwanted documents. Implementing case solutions and BPM process-centric requirements.

IBM FileNet review by Hans D.
Hans D.
Validated Reviewer
Verified Current User
Review Source
content

"An outside-in review of IBM FileNet 5.1"

What do you like best?

IBM FileNet is a behemoth of a product that, while complex on the outside, provides a wealth of critical business functions including document storage, lifecycle management, and workflow functionality. Similar in style to the addage "20 ways to shoot yourself in the foot", FileNet provides both administrators and end users with a wide arrange of tools that is compatible with a large array of platforms (including WIndows and Linux flavors) that allows for business processes to be overhauled and greatly enhanced

What do you dislike?

IBM FileNet has its quirks in terms of administration and, to be frank, is not cheap. This is a universal dislike within the ECM and EDM space, however, as there is no easy to use and easy to afford product out there that fills the niche that FileNet fills. Out of all of the products out there, however, FileNet in my experience is the most robust and the best value.

Recommendations to others considering the product

Look at other products and try them out before settling on FileNet. You'll appreciate the end product much better when it comes time to implement it.

What business problems are you solving with the product? What benefits have you realized?

Businesses collect a lot of data from all over the place. FileNet has allowed the companies I have worked for and consult for the ability to organize this information into an easy to access format that allows for greater collaboration between departments and users. The benefits are immediate. Companies that have implemented FileNet (and for that matter, other ECM products) constantly say that they couldn't remember life before the system was implemented.

IBM FileNet review by Candace M.
Candace M.
Validated Reviewer
Verified Current User
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content

"Filenet ECM and Risk Management"

What do you like best?

Full governance of content in all data stores

What do you dislike?

Finding documentation can be challenging.

What business problems are you solving with the product? What benefits have you realized?

Document management, records governance, and business process management across the enterprise.

IBM FileNet review by Vamshi G.
Vamshi G.
Validated Reviewer
Review Source
content

"IBM Filenet with Datacap"

What do you like best?

Single store for a bulk of documents. Could easily digitize the documents with datacap tool and load it to Filenet. We can retrieve the processed documents and customize it easily.

What do you dislike?

The tool offer limited choices to customize and the customization requires expertise i coding.

What business problems are you solving with the product? What benefits have you realized?

Digitizing lots of physical documents which were degenerating into digital documents.

IBM FileNet review by Wes S.
Wes S.
Validated Reviewer
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content

"very powerfull soulution for content management"

What do you like best?

very stable and able to do the job well. The records managment capabilities are very robust and allow for defensible disposition

What do you dislike?

user interface and ease of developing solutions

Recommendations to others considering the product

Understand the importance of records management and how it helps mitigate risk to your organization.

What business problems are you solving with the product? What benefits have you realized?

managing records

IBM FileNet review by Mark S.
Mark S.
Validated Reviewer
Verified Current User
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content

"Works well, stable but $$$"

What do you like best?

Ease of maintenance. In almost 14 years of use, we haven't had a significant problem with either version of FileNet we've used.

What do you dislike?

The Setup of scanner interface to Content Services. It requires ISIS drivers; until recently has required scanners with SCSI interface. It's been difficult some times to get the PC hardware, SCSI card, ISIS drivers, physical scanner and Content Services to all play nice together.

Recommendations to others considering the product

In my experience, FileNet is:

very stable,

maintenance is minimal (if you already have a SQL DBA, they can probably take care of routine maintenance),

performs as expected/advertised,

setup can be a challenge (IBM will probably do the server setup; techs may find the ISIS driver/scanner/PC setup to be challenging),

probably too expensive for small business.

What business problems are you solving with the product? What benefits have you realized?

The goal was a paper free office. There has been some progress in that direction. There's at least been a large reduction in physical paper.

IBM FileNet review by Gemilang M.
Gemilang M.
Validated Reviewer
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content

"Very power full content management solution with a lot of use case ."

What do you like best?

most of the feature that needed by my compani is already there in FileNet. Have scalability feature and only have high reliability configuration

What do you dislike?

change of licensing scheme but now already available PVU option

What business problems are you solving with the product? What benefits have you realized?

Online account onbording. It integrated well with our front end application

IBM FileNet review by George L.
George L.
Validated Reviewer
Verified Current User
Review Source
content

"Very Functional - if done Correctly."

What do you like best?

The fact it is scale-able to the needs of the organizations content management needs. If you need small or large content Management for your organization, FileNet can do it. We are now completely paperless, and back log is GONE! We have been on P8 Since 2009, it is usually stable and reliable.

What do you dislike?

When something goes wrong, it cascades server to server, making it difficult to administer sometimes. Also the direction IBM is going with no Microsoft, does not make it easier. Training has gone WAY down hill in the last few years, I can barely find a class, and never on the West Coast. How can P8 keep it's momentum with now New Recruits and training existing admins/developers for each new release. This is going to make it worse down the road to acclimate new technical staff.

Recommendations to others considering the product

Training is lacking. This is a big issue for us.

What business problems are you solving with the product? What benefits have you realized?

We have really focused on our Business Process as an organization, which has forced us to define our processes, and fine tune it. This creates an abundance of efficiency, and streamlining to our everyday in-house working process. Making us an Top-Notch organization, more efficient and on task.

IBM FileNet review by Kishore T.
Kishore T.
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"FileNet Image Service"

What do you like best?

I have been using File Net Imaging Service for more than 12 years now and that speaks about stability about this product. We started storing 100s of thousands of document, mostly images and now have tens of millions of prescriptions, profile images. All are safe and secure at the same time easily accessible. The supporting tools like ISRA and HPII process works flawlessly, provided you implement this right way.

What do you dislike?

There is a learning curve with first time implementation, but if that's done right, it works. The interface that comes with the product can be improved.

What business problems are you solving with the product? What benefits have you realized?

We have to manage tens of millions of documents including prescriptions, profiles, correspondences, etc and all are stored and accessed using File Net Image Services tool. This is our centralized repository that can serve to n number of applications.

IBM FileNet review by Ben C.
Ben C.
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"IBM FileNet Review"

What do you like best?

Back in the early days, when one looked for enterprise document management systems, it was either FileNet or Documentum. Nowadays, with IBM FileNet, it has progressed to offer a repository for content besides documents, services and app support for the content, integration with Microsoft Office, and collaboration and mobile devices support. These features differentiate IBM FileNet from other Enterprise Content Management software these days.

What do you dislike?

Dislikes would be no integration with Google applications or specific links to collaborative software like Facebook or LinkedIn. Having these capabilities would make it more of an "open" architecture.

What business problems are you solving with the product? What benefits have you realized?

Business problems that are being solved are similar to those being solved when using box.com or other hosted enterprise content management software, that of needing a central repository for content and having the capabilities to retrieve revisions, etc.

IBM FileNet review by Eugeni S.
Eugeni S.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"A reliable solution for a enterprise-level company"

What do you like best?

Platform is easily adjustable, has wide out-of-box capabilities of operating and integration. It allows to solve many hidden sub-problems that may be not obvious while developing a new ECM system. here's where File Net has you covered and good practices were already implemented before. IBM FileNet has a great set of connectors for data migration to and from Adobe, Cofax, XML import/export; perfectly works with Oracle, DB2, MsQL databases, IBM WebSphere, Tomcat application servers, allows to configure data model and user permissions as detailed as you may need.

What do you dislike?

Some components of platform cannot be modified so creating system architecture should be performed carefully to avoid future support difficulties. For some configuration you may need experienced IBM FileNet specialists because platform has its specific. Support and maintenance of the system also should be well prepared to easily detect problems in future (good logging mechanism, user activity journal, reporting, export configuration).

Recommendations to others considering the product

Consider working with certified IBM FileNet professionals

What business problems are you solving with the product? What benefits have you realized?

Storing huge amounts of data with easy access to any of it anytime, document workflows for banking, insurance, medicine, industry that allows to fasten approval process or exchange formal paperwork to quick access portal system that guarantees having documents available for specific user or group of users and at the same time not visible or visible in some conditions for another specific user or group of users.

Implementation of complicated workflows helps to lower processing time of a document or a manager decision.

IBM FileNet review by Ravi Varma M.
Ravi Varma M.
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"Works well and stable product"

What do you like best?

In my entire career of 10 yrs on FileNet we did not see single issue related to the product with any Version of FileNet we have used. It is the best ECM and BPM tool, I can say FileNet is the evergreen product when compared with other competitors with respect to security and process.It performs very well as advertised.Maintenance is very minimal. Administration is made easier and lighter weight than in the past.

Since P8 5.0, the IBM FileNet suite has really come into its own as a modern, scalable ECM platform. The APIs have been simplified. The API was great and easy to use even for .Net. Since P8 4.5, building workflows has been great and easy.

In my organization IBM Enterprise Content Management is used across the organization by various departments. It provides easy access to stored content with proper security management. It is used to eliminate the need to store the physical documents, hence saving lot of cost and human effort.

What do you dislike?

It has to improve a bit on Capture area to make the environment developer & user friendly. For any capture component it has to be installed on every machine individually. Though it can be fulfilled with DataCap module.

Configuration and customization still require deep expertise in the platform.

Recommendations to others considering the product

I suggest to Banking and Finance domains to use FileNet to create secure and paperless environment.

Even I suggest to use Enterprise Records Management to all finance and banking domains for a proper document archive management.

What business problems are you solving with the product? What benefits have you realized?

We can create paperless environment across all businesses with the help of FileNet.

Better Versioning since it helps to categorize the updates made to a document.

IBM FileNet review by Administrator
Administrator
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"Works well Serves its purpose"

What do you like best?

I like the fact that I find it affordable for what it is. It is easy to use and easy to locate things you would like to find

What do you dislike?

It is a bit pricey, I think there are comparable options that might be cheaper but I never found them as easy to use

Recommendations to others considering the product

Look into the cheaper options that serve the same purpose

What business problems are you solving with the product? What benefits have you realized?

Storage for all of our things that I don't have room for on any of our hard drives

IBM FileNet review by Internal Consultant in Insurance
Internal Consultant in Insurance
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"Excellent product for an Enterprise Content Management solution"

What do you like best?

The product is very flexible for handling large Enterprise needs from content ingestion, auto-classification to large volumes of content (Images, MS Office files, PDFs). The product also integrates well with Records Manager and eDiscovery solutions and running in a distributed or zOS environment.

What do you dislike?

The product does not support binary streams...(i.e. AFP files or PDF Streams). The product seems to be limited in future development as IBM seems to be building new applications (e.g. IBM Connections) on Filenet. Although Filenet is not supported on the mainframe (zOS), the concern is if the market for Content Manager on the mainframe disappears, then IBM will drop the product for Filenet as their corporate content management solution. Finally, IBM has many other products (IBM Datacap, IBM Content Collector, Advance Case Management, Watson Content Analytics) that provide a total Enterprise solution, but are licensed separately...so the total operation cost can be very steep...

Recommendations to others considering the product

This is an excellent product for large corporations that want to consolidate volumes of content and reduce the burden of content management and discovery. The product has a strong integration capabilities with the use of IBM Content Collector product for content ingestion with other products (Lotus Notes) and other vendors (SharePoint). The product also supports secondary functions to content management such as: auto-classification, email archival, records management, and eDiscovery. The product supports Content Management Interoperability Services (CMIS), an open specifications supported by a number of CMIS vendors that allows seamless integration with applications that are CMIS complainant.

What business problems are you solving with the product? What benefits have you realized?

The product is being used across the enterprise for many different Lines of Business (LOB). Human Resources, Finance, Legal, Account Management, Sales & Marketing, Corporate Administration, Corporate Planning & Governance, Information Management and other propriety high volume business processes...

IBM FileNet review by Administrator in Computer Software
Administrator in Computer Software
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"IBM Filenet Administrator Review"

What do you like best?

Filenet is a superb tool for storing and retrieving documents. Our organization used Filenet to store contracts with customers so stability and security were very important. Filenet delivered. In addition, Filenet offers the ability to search and retrieve information based on the content of the stored information. I found the search feature to be accurate and reliable and I was able to retrieve the information I needed quickly and efficiently. Although expensive, the training offered in order to gain the necessary knowledge to administer this tool is excellent.

What do you dislike?

Upgrading is expensive and planning an upgrade in which the tool is several versions behind is extremely challenging. I would say that Filenet is an excellent piece of software, however, cost is the major drawback.

Recommendations to others considering the product

If you need a document management system that is robust, allows for content searching, and comes with excellent technical support, Filenet will not disappoint.

What business problems are you solving with the product? What benefits have you realized?

Filenet is an amazing tool for storing and retrieving a large volume of images like contracts. It is also an excellent piece of software for any business who needs to perform quick searches on key words contained in stored documents in order to retrieve data in a timely manor.

IBM FileNet review by Bob G.
Bob G.
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content

"Bank"

What do you like best?

Multi file support, scalability, wealth of 3rd party integrations, flexibility and ease of deployment for ICN for business clients

What do you dislike?

Installation and upgrade complexity., more, more more

What business problems are you solving with the product? What benefits have you realized?

Large enterprise content management and records management.

IBM FileNet review by Kiru V.
Kiru V.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"IBM FileNet is a robust ECM platform with complete control of content"

What do you like best?

The IBM FileNet is not just one product. It's a complete ECM platform with all major functionalities built into it. Each product in the platform compliments the overall ECM implementation challenges and helps in addressing very specific content management needs in an enterprise. The IBM Content Navigator framework which comes with this platform is probably the best thing that could have happened in the IBM ECM portfolio. It helps in addressing the long standing need for a unified digital experience for users to store and access content from multiple devices across different locations.

What do you dislike?

The very fact that this platform is built using multiple products is a disadvantage in itself when compared to other monolithic ECM products out there.

Recommendations to others considering the product

Any customer who is looking at either standardizing their current ECM infrastructure across different business units or those who are in the need of setting up a net new ECM infrastructure should seriously consider the IBM FileNet ECM platform as one of their options. With Gartner repeatedly placing the IBM ECM product in top of their ECM Magic Quadrant, it proves time and again the stability and the robustness of this product for any ECM implementation.

What business problems are you solving with the product? What benefits have you realized?

We are providing end to end content management solutions to our customers from various industries using the IBM FileNet platform. Some of the key benefits realized from these implementation is the ability to store and manage content from multiple sources into a unified content repository with secure access. Our solutions have also enabled organizations to better utilize the content without the need for either duplicating them or making sure the right content is seen by the right user at the right time wherever they are. We have also specialized on building IBM FileNet solutions on the cloud for organizations looking at implementing ECM solutions cost effectively with less or no overhead to their IT teams.

IBM FileNet review by Consultant
Consultant
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Highly trusted sytem"

What do you like best?

High availablity,scalability and security. It is easy to customize as per user needed. It is designed to catered to all industries.

What do you dislike?

IBM's focus switched to AI and black chain and losing focus on content manager.. I prefer IBM providing user interface application which demo's all features like workplace.

What business problems are you solving with the product? What benefits have you realized?

Store and retrive business documents with cutmized user security. Need for annottaing document and redacting the confidential information based on user roles.

IBM FileNet review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Verified Current User
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content

"IBM FileNet Review"

What do you like best?

Used as part of an Imaging/Platter system, FileNet ran our COLD system off a RiSC system. It responded well when used as storage and all images were fine. FileNet as the admin piece of it never had an issue, however make sure to have a good understanding of AIX and xwindows.

What do you dislike?

We used Panagon for the Print Server (this was back in 1996-2000 so I dont recall the version) and I recall it would cause periodic issues as it would fill BES cache and only clearing of cache along with Panagon recycles would correct the issue. That may not be the case if this is still used today (I am no longer a FileNet admin)

What business problems are you solving with the product? What benefits have you realized?

At this time, I am not a FileNet Admin and am not aware of how it would be used to solve issues other then content storage & imaging

IBM FileNet review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"FileNet P8 is a world-class, scalable ECM platform"

What do you like best?

The P8 platform is highly configurable, and supports a very broad range of interoperability and extensibility. The content engine (object store paradigm) is based on Java class inheritance, and this makes it more intuitive for organizing and planning an enterprise taxonomy.

What do you dislike?

Programming in P8 is involved and not very simple, especially within the new IBM Content Navigator framework. It requires advanced Java/J2EE development skills. It would be nice if there were a broader set of customization toolkits and capabilities (e.g., .NET support)

Recommendations to others considering the product

Understand your specific business requirements; join user groups on LinkedIn and find your local UserNet group. Ask others about their experiences doing what you're looking to accomplish.

What business problems are you solving with the product? What benefits have you realized?

Enterprise content repository, records management, business process/workflow modeling, reporting and everything in between. I have configured and seen it used in these scenarios and more.

IBM FileNet review by Saiju G.
Saiju G.
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Verified Current User
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"Powerful ECM Suite"

What do you like best?

FileNet is scalable to suit a small enterprise with a few users to a large enterprise with tens of thousands of users. Even with impressive features such as content and full text search, FileNet is fairly lightweight. Powerful document version control and audit trail makes FileNet a strong ECM software. Document archival and retention is a plus.

What do you dislike?

No cloud capabilities. APIs have room for improvement.

Recommendations to others considering the product

As an admin, read the documentation over and over again. Then talk to IBM support.

What business problems are you solving with the product? What benefits have you realized?

Unemployment compensation. State of the art FileNet solution replacing legacy applications giving customer direct access to their claims online.

IBM FileNet review by vasu s.
vasu s.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"FileNet as Smart Content Solution"

What do you like best?

I like the DataCap auto capture/OCR features as it automatically scans, captures, validates and process a Digital Content.

I like the Content Navigator serving Case Manger features where Case tasks can be processed via mobile devices, run as processes in the high-performance workflow engine to intelligently deliver work to case workers or integrated systems.

What do you dislike?

Some of the applet features present in the system, which are beeing carried to newer versions from their earlier versions, like Process Designer , Process Analyzer etc. Also the naming convention/taxonomy, IBM keeps changing product names often and bundles with different names and changes licencing models as well as pricing structures.

Recommendations to others considering the product

Its definetly recoomended product in ECM Space.

What business problems are you solving with the product? What benefits have you realized?

As 70% of todays Enterprise key business information is unstructured, FileNet helps visually explores large volumes of unstructured content to unlock new business insights.

FileNet if used upto its potential we can ensure Key problems like Data Mining and Analytics, resolved, like unstructured content to extract facts and concepts that facilitate making fact-based decisions.And also meet compliance regulations using Records Management Solution.

IBM FileNet review by Venkata V.
Venkata V.
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content

"Great product with great features"

What do you like best?

Documents and metadata handling is great

What do you dislike?

the way string lists are stored in database

What business problems are you solving with the product? What benefits have you realized?

It does help our business in sorting out the documents as required

IBM FileNet review by Consultant
Consultant
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content

"Excited about the Container managed versions"

What do you like best?

Re-architecting of FIleNet products to container managed is a real good step enabling us to pick and choose our journey to cloud. Hoping this expands to more and more of ECM components to be there soon!

What do you dislike?

Upgrade & turn around time for feature requests

Recommendations to others considering the product

If you are expecting to manage high volume document and workflow , go for this product.

What business problems are you solving with the product? What benefits have you realized?

Complaince and collaboration.

IBM FileNet review by Gowtham R.
Gowtham R.
Validated Reviewer
Review Source
content

"Amazing Product"

What do you like best?

Out of the box features & performance is good

What do you dislike?

Installation guide is not clear and support process can be improved

Recommendations to others considering the product

Enhance Deja Viewer

What business problems are you solving with the product? What benefits have you realized?

Paperless Operations

IBM FileNet review by alisa v.
alisa v.
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"user"

What do you like best?

the use of the gui interface and the setup of users

What do you dislike?

the setup process and installingf the software

What business problems are you solving with the product? What benefits have you realized?

the end to end of the files

IBM FileNet review by User in Hospital & Health Care
User in Hospital & Health Care
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content

"IBM Content Manager Review"

What do you like best?

Incredibly useful for making complicated uses within a company and simplifying it to give the user an edge as to how to organize their back end system in a simplified way.

What do you dislike?

The lack of binary streams. With IBM constantly making changes to it's other systems it seems that this particular application may have certain limits dropping certain features and solutions from working in a constant way.

What business problems are you solving with the product? What benefits have you realized?

This program is incredible for simplification of keeping organized tabs with billing solutions, HR Report tracking and a good balance of organization allowing us to structure our portals via the back end simplification.

IBM FileNet review by Del W.
Del W.
Validated Reviewer
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content

"FileNet"

What do you like best?

FileNet is a good solution for document scanning and storage of files. Colleagues in various countries were able to access any given file, where their access wasn't restricted. And documents could be easily added to a file that was previously scanned.

What do you dislike?

I really didn't have an aspect of FileNet that I disliked. The majority of all of the troubleshooting issues (including workflow issues) that I dealt with were easily resolved. The only "complicated" issue was dealing with an hardware issue.

What business problems are you solving with the product? What benefits have you realized?

With Filenet, the issue of entering invoice data from paper into a payment system was eliminated. The invoice image, coding, and approval was all completed electronically. We also eliminated paper waste, and became able to pull up any document with an "audit trail" at any time for research or Audit Compliance purposes.

Kate from G2

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