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Compare HubSpot Service Hub and Shopify Inbox 
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At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (86.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
No pricing available
HubSpot Service Hub
Star Rating
(2,869)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansShopify Inbox
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Service Hub excels in its Knowledge Base feature, scoring 8.6, which reviewers mention is comprehensive and user-friendly, making it easy to create and manage articles. In contrast, Shopify Inbox's Knowledge Base scores lower at 7.7, with users noting it lacks depth and customization options.
- Reviewers mention that Shopify Inbox shines in Ease of Setup, achieving a score of 9.7, with many users praising its straightforward installation process. HubSpot Service Hub, while still good at 8.3, is seen as more complex to set up, with users indicating a steeper learning curve.
- Users on G2 highlight the superior Quality of Support from Shopify Inbox, which scores 9.1, with many reviewers appreciating the quick response times and helpfulness of the support team. HubSpot Service Hub, while still strong at 8.8, has some users mentioning longer wait times for support queries.
- Reviewers say that HubSpot Service Hub's Targeted Emails feature is robust, scoring 8.7, allowing for effective segmentation and personalized communication. In contrast, Shopify Inbox's score of 7.4 indicates that users find its email targeting capabilities less effective and lacking in features.
- Users report that HubSpot Service Hub's Co-Browsing feature, scoring 8.2, is a standout for real-time customer support, allowing agents to guide users through processes. Shopify Inbox, however, scores only 6.9, with reviewers mentioning that it lacks this functionality, which can hinder customer interactions.
- G2 users mention that both products perform well in Customer Profiles, scoring equally at 8.7. However, HubSpot Service Hub is noted for its more detailed and customizable profiles, which users find beneficial for understanding customer behavior and preferences.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Shopify Inbox
No pricing availableFree Trial
HubSpot Service Hub
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
8.5
2,109
8.7
15
Ease of Use
8.6
2,301
9.1
15
Ease of Setup
8.3
1,312
9.7
6
Ease of Admin
8.5
911
9.3
5
Quality of Support
8.8
1,937
9.2
14
Has the product been a good partner in doing business?
8.8
899
9.3
5
Product Direction (% positive)
8.7
1,978
9.2
15
Features by Category
Ticket and Case Management
8.5
767
|
Verified
Not enough data
8.4
768
|
Verified
Not enough data
8.4
773
|
Verified
Not enough data
8.2
706
|
Verified
Not enough data
7.8
483
Not enough data
8.2
707
|
Verified
Not enough data
8.4
716
Not enough data
8.7
739
|
Verified
Not enough data
Generative AI
7.4
96
Not enough data
7.4
96
Not enough data
Agentic AI - Help Desk
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
448
Not enough data
7.7
465
Not enough data
Platform
7.4
513
Not enough data
8.1
625
|
Verified
7.7
14
8.4
668
|
Verified
Not enough data
8.3
623
|
Verified
Not enough data
8.3
719
|
Verified
Not enough data
8.5
742
|
Verified
Not enough data
Customer Information
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
Predictions
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Not enough data
Platform
8.5
861
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
857
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.7
121
Not enough data
7.8
118
Not enough data
Agentic AI - Customer Success
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Not enough data
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Conversational Platform
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Not enough data
Support Automation
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Not enough data
Generative AI
7.4
265
Not enough data
7.5
262
Not enough data
Generative AI
7.7
141
7.7
13
7.7
139
7.3
13
Feature Not Available
5.6
13
Communication
8.6
426
|
Verified
7.9
14
8.4
424
|
Verified
8.7
14
8.7
390
|
Verified
7.5
14
8.6
338
7.9
14
8.1
266
7.0
14
Internal Use
8.1
625
|
Verified
7.7
14
8.5
382
|
Verified
8.2
14
8.4
341
|
Verified
6.8
14
8.6
423
7.3
14
8.8
413
|
Verified
7.9
14
8.7
401
|
Verified
8.5
14
Generative AI
7.6
188
Not enough data
Self-Service Experience
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Not enough data
Self-Service Platform
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Not enough data
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
79
Not enough data
7.3
80
Not enough data
Survey Management
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Not enough data
Process Management
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
Not enough data
System Management
8.9
251
|
Verified
Not enough data
8.8
242
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Shopify Inbox are categorized as Live Chat
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.5%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Accounting
20.0%
Luxury Goods & Jewelry
13.3%
Consulting
6.7%
Sporting Goods
6.7%
Retail
6.7%
Other
46.7%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Shopify Inbox has no discussions with answers
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