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At a Glance
Market Segments
Mid-Market (53.0% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
Hexnode
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (53.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HexnodeManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Ticketing System with a score of 9.0, providing a robust platform for managing tickets effectively. In contrast, Hexnode UEM's ticketing functionality is rated lower at 8.1, indicating that it may not be as comprehensive for users needing advanced ticket management features.
- Reviewers mention that ManageEngine's Remote Access feature is rated a perfect 10.0, highlighting its effectiveness in providing seamless remote support. On the other hand, Hexnode UEM's remote access is rated at 9.2, which, while still strong, suggests it may not offer the same level of performance or user satisfaction.
- G2 users indicate that ManageEngine's Workflow Management is highly rated at 9.6, allowing for efficient process automation and task management. In comparison, Hexnode UEM's workflow management is rated at 8.9, which may limit its effectiveness for users looking for advanced workflow capabilities.
- Users on G2 highlight that ManageEngine's Asset Management is rated at 9.8, showcasing its comprehensive tracking and management of IT assets. Hexnode UEM, while still strong at 9.4, may not provide the same depth of features that users of ManageEngine appreciate.
- Reviewers say that ManageEngine's Patch Management feature is rated a perfect 10.0, making it a standout for users who prioritize security and system updates. In contrast, Hexnode UEM's patch management is rated at 8.3, suggesting it may not be as effective in ensuring devices are consistently updated and secure.
- Users report that ManageEngine's Customer Portal is rated at 8.3, providing a user-friendly interface for customers to submit tickets and track their status. Hexnode UEM's customer engagement features, while functional, are rated lower, indicating potential areas for improvement in user experience.
Pricing
Entry-Level Pricing
Hexnode
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Hexnode
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
9.1
204
8.6
216
Ease of Use
8.9
203
8.5
216
Ease of Setup
8.9
185
8.1
158
Ease of Admin
9.0
182
8.4
157
Quality of Support
9.2
196
8.1
201
Has the product been a good partner in doing business?
9.1
175
8.3
149
Product Direction (% positive)
9.1
199
8.2
208
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
Not enough data
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Service Desk
Not enough data
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Management
Not enough data
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Functionality
Not enough data
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.3
16
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
16
Not enough data
8.4
16
Not enough data
9.0
15
Not enough data
8.5
14
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.1
16
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
9.2
71
Not enough data
9.2
69
Not enough data
Security
9.1
72
Not enough data
9.2
71
Not enough data
9.2
69
Not enough data
Management
9.4
71
Not enough data
9.2
72
Not enough data
9.4
72
Not enough data
9.1
70
Not enough data
9.1
68
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Application Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Reporting
Not enough data
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Access & Usability
Not enough data
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
9.2
142
Not enough data
Operating System
9.1
136
Not enough data
9.0
132
Not enough data
9.1
143
Not enough data
Management
9.1
158
Not enough data
9.0
133
Not enough data
9.1
133
Not enough data
9.0
132
Not enough data
8.9
145
Not enough data
Security
9.4
144
Not enough data
9.2
153
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.2
29
Not enough data
9.0
36
Not enough data
9.0
36
Not enough data
Operating System
9.2
32
Not enough data
9.3
27
Not enough data
9.3
31
Not enough data
Security
9.2
37
Not enough data
8.7
31
Not enough data
9.2
36
Not enough data
Management
8.8
37
Not enough data
9.0
29
Not enough data
8.9
28
Not enough data
8.7
29
Not enough data
9.0
30
Not enough data
Agentic AI - Enterprise Mobility Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hexnode and ManageEngine ServiceDesk Plus share no categories
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
Reviews
Reviewers' Company Size
Hexnode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
14.4%
Construction
5.1%
Marketing and Advertising
4.2%
Financial Services
4.2%
Other
57.2%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
Will it be possible to store device encryption keys in the platform similarly Azure AD/Intune?
1 Comment
DF
Hey Daniel,
Hexnode MDM doesn't currently support the storage of the device encryption key in the portal, however, it is has been submitted to their...Read more
How do you use Hexnode MDM?
1 Comment
DG
Hexnode is on our eld Tablets in our local Trucks. It is perfect for limiting access to any apps except their electronic logging apps, and pdf viewer.Read more
What is Hexnode UEM used for?
1 Comment
VJ
Hexnode UEM is a Mobile Device Management (MDM) platform that enables us to manage devices remotely, no matter where they are located across the globe. It...Read more
ManageEngine ServiceDesk Plus has no discussions with answers
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