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Compare Helpspot and Jira Service Management

See this
side-by-side comparison of Helpspot vs. Jira Service Management
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Jira Service Management rates 4.2/5 stars with 640 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Jira Service Management
Jira Service Management
(640)
4.2 out of 5
Jira Service Management
Star Rating
Helpspot
Helpspot
Jira Service Management
Jira Service Management
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Jira Service Management
Jira Service Management
Mid-Market (41.6% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Jira Service Management
Jira Service Management
0/agent/month

Helpspot vs Jira Service Management

  • Reviewers felt that Jira Service Management meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Jira Service Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Jira Service Management over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Jira Service Management
Jira Service Management
Helpspot and Jira Service Management are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Jira Service Management
Jira Service Management is categorized as IT Alerting, Service Desk, Incident Management, and IT Service Management (ITSM) Tools
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Jira Service Management
Jira Service Management Pricing
Free
0/agent/month
Standard
20 /agent/month
Premium
40 /agent/month
Enterprise
$$$
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Jira Service Management
Jira Service Management
8.6
Responses: 591
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Jira Service Management
Jira Service Management
8.0
Responses: 594
Ease of Setup
Helpspot
Helpspot
Not enough data available
Jira Service Management
Jira Service Management
7.6
Responses: 251
Ease of Admin
Helpspot
Helpspot
Not enough data available
Jira Service Management
Jira Service Management
7.7
Responses: 249
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Jira Service Management
Jira Service Management
8.2
Responses: 492
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Jira Service Management
Jira Service Management
8.5
Responses: 227
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Jira Service Management
Jira Service Management
8.2
Responses: 581
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Jira Service Management
Jira Service Management
8.4
Responses: 93
Searchable Articles
Helpspot
Helpspot
Not enough data available
Jira Service Management
Jira Service Management
8.3
Responses: 94
Community Forums
Helpspot
Helpspot
Not enough data available
Jira Service Management
Jira Service Management
Feature Not Available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Jira Service Management
Jira Service Management
Feature Not Available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Jira Service Management
Jira Service Management
8.4
Responses: 95
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Jira Service Management
Jira Service Management
Feature Not Available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Jira Service Management
Jira Service Management
9.0
Responses: 102
Live Chat
Helpspot
Helpspot
Not enough data available
Jira Service Management
Jira Service Management
8.0
Responses: 59
Reviewers' Company Size
Reviewers of both Helpspot and Jira Service Management were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Jira Service Management
Jira Service Management
18.1%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Jira Service Management
Jira Service Management
41.6%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Jira Service Management
Jira Service Management
40.3%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Jira Service Management
Jira Service Management Industry
Information Technology and Services
30.3%
Computer Software
15.3%
Internet
6.4%
Telecommunications
4.3%
Financial Services
4.3%
Other
39.3%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Jira Service Management
Mhatet R.
User in Financial Services

What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Jira Service Management
GI
User in Information Technology and Services

It is nice that you can create your own analytic dashboard but there are still limitations on the reporting and it is sometimes difficult to monitor tasks and capacity through the tool

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Jira Service Management
Jira Service Management Discussions
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
G2
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 comment
HS
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
Monty the Mongoose crying
Jira Service Management has no more discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Jira Service Management
Jira Service Management Screenshots
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