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Compare Helpspot and Jira Service Management 
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At a Glance
Market Segments
Mid-Market (56.3% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Starting at $699.00 3 Agents Per Year
0/agent/month
Helpspot
Star Rating
(17)4.0 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $699.00 3 Agents Per Year
Learn more about HelpspotJira Service Management
Star Rating
(955)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, reflected in its higher G2 Score of 67.8 compared to Helpspot's 37.6. Users appreciate its seamless integration with the Atlassian suite, which enhances collaboration and efficiency across teams.
- Users say that Helpspot offers a competitive pricing structure, making it an attractive option for mid-market businesses. Reviewers highlight the value of its support and the ability to customize the user experience, such as hosting options and personalized portal designs.
- Reviewers mention that Jira Service Management provides a user-friendly experience for both IT and non-IT teams, making it easier to manage customer support and track development tasks. This ease of use is a significant advantage, especially for organizations looking to streamline their workflows.
- According to verified reviews, Helpspot shines in its administrative capabilities, with users praising its ease of administration. Reviewers note that the platform allows for effective management of support tickets, which can be crucial for maintaining high service levels.
- G2 reviewers highlight that while Helpspot has a strong ticket response experience, Jira Service Management matches this with its robust ticket collaboration features. Users appreciate the ability to work together on tickets, which enhances communication and problem resolution.
- Users report that Jira Service Management's reporting and dashboard capabilities are superior, providing valuable insights into performance metrics. This feature is particularly beneficial for teams looking to analyze their support operations and improve service delivery.
Pricing
Entry-Level Pricing
Helpspot
Up to 3 Agents
Starting at $699.00
3 Agents Per Year
Everything is included for one price.
Change agent tiers at any time. Hosted in the US, EU, or on-premise.
- Hosted or on-premise, same price
- U.S. based email & phone support
- No costly add-ons or limits
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Helpspot
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.5
13
8.7
845
Ease of Use
8.5
13
8.2
852
Ease of Setup
7.3
5
8.0
460
Ease of Admin
9.3
5
8.0
364
Quality of Support
8.5
9
8.4
729
Has the product been a good partner in doing business?
Not enough data
8.7
341
Product Direction (% positive)
5.5
13
8.7
814
Features by Category
Ticket and Case Management
8.3
12
|
Verified
9.0
82
9.1
11
|
Verified
9.0
80
8.5
11
|
Verified
8.9
81
8.3
12
|
Verified
8.9
79
8.1
6
|
Verified
8.8
78
7.6
12
|
Verified
8.8
80
7.6
11
|
Verified
9.2
79
7.8
6
|
Verified
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
7.2
9
|
Verified
8.9
80
8.2
11
|
Verified
8.9
80
6.3
5
8.3
73
Feature Not Available
8.1
71
Feature Not Available
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
7.7
10
|
Verified
8.7
83
8.0
9
|
Verified
8.7
80
Administration
Not enough data
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Management
Not enough data
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
Not enough data
8.7
306
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
280
Not enough data
8.5
276
Reporting
Not enough data
8.5
309
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
276
Not enough data
8.5
236
Not enough data
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Helpspot and Jira Service Management are categorized as Help Desk
Unique Categories
Helpspot is categorized as Customer Self-Service
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Reviews
Reviewers' Company Size
Helpspot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.5%
Primary/Secondary Education
12.5%
Wholesale
6.3%
Sports
6.3%
Law Practice
6.3%
Other
31.3%
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
Helpspot has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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