Compare Helpspot and Jira Service Management
See this
side-by-side comparison of Helpspot vs. Jira Service Management
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Jira Service Management rates 4.2/5 stars with 640 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  Jira Service Management | |
| Star Rating | Helpspot | Jira Service Management |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | Jira Service Management Mid-Market (41.6% of reviews) |
| Entry Level Price | Helpspot No pricing information available | Jira Service Management 0/agent/month |
Helpspot vs Jira Service Management
- Reviewers felt that Jira Service Management meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that Jira Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Jira Service Management over Helpspot.
Categories
Shared Categories
Helpspot and Jira Service Management are categorized as Customer Self-Service
Unique Categories
Helpspot is categorized as Help Desk
Jira Service Management is categorized as IT Alerting, Service Desk, Incident Management, and IT Service Management (ITSM) Tools
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
‐
‐
Free Trial
Free
0/agent/month
Standard
20 /agent/month
Premium
40 /agent/month
Enterprise
$$$
Free Trial
Ratings
Meets Requirements
Helpspot
Responses: 9
Jira Service Management
Responses: 591
Ease of Use
Helpspot
Responses: 9
Jira Service Management
Responses: 594
Ease of Setup
Helpspot
Not enough data availableJira Service Management
Responses: 251
Ease of Admin
Helpspot
Not enough data availableJira Service Management
Responses: 249
Quality of Support
Helpspot
Responses: 6
Jira Service Management
Responses: 492
Ease of Doing Business With
Helpspot
Not enough data availableJira Service Management
Responses: 227
Product Direction (% positive)
Helpspot
Responses: 9
Jira Service Management
Responses: 581
Features
Knowledge Share
Knowledge Base
Helpspot
Jira Service Management
Responses: 93
Searchable Articles
Helpspot
Jira Service Management
Responses: 94
Community Forums
Helpspot
Jira Service Management
Interactive FAQs & Forums
Helpspot
Jira Service Management
Interaction
Web Portals
Helpspot
Responses: 5
Jira Service Management
Responses: 95
Forum to Reponse
Helpspot
Jira Service Management
Tickets and Tagging
Helpspot
Responses: 5
Jira Service Management
Responses: 102
Live Chat
Helpspot
Jira Service Management
Responses: 59
Reviewers' Company Size
Reviewers of both Helpspot and Jira Service Management were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Jira Service Management
Mid-Market
(51-1000 emp.)
Helpspot
Jira Service Management
Enterprise
(> 1000 emp.)
Helpspot
Jira Service Management
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Information Technology and Services
30.3%
Computer Software
15.3%
Internet
6.4%
Telecommunications
4.3%
Financial Services
4.3%
Other
39.3%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
Mhatet R.
User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
User in Information Technology and Services
It is nice that you can create your own analytic dashboard but there are still limitations on the reporting and it is sometimes difficult to monitor tasks and capacity through the tool
Top Alternatives
Discussions
Helpspot has no discussions with answers
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
G2
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 comment
HS
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
Jira Service Management has no more discussions with answers
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