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Compare HelpHero and Userpilot 
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Product Fruits
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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (56.0% of reviews)
Entry-Level Pricing
$0.00
Starting at $249.00
HelpHero
Star Rating
(18)4.9 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 7 pricing plansUserpilot
Star Rating
(883)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userpilot excels in its quality of support, with a score of 9.5, while HelpHero follows closely with a score of 9.9. Reviewers mention that HelpHero's support team is particularly responsive and helpful, making it a strong choice for businesses needing immediate assistance.
- Reviewers say that HelpHero shines in ease of use, scoring 9.4 compared to Userpilot's 8.6. Users on G2 highlight HelpHero's intuitive interface, which simplifies the onboarding process for new users, making it easier to implement and navigate.
- Users report that Userpilot has a more robust survey implementation feature, scoring 8.9, while HelpHero does not provide a specific score for this area. Reviewers mention that Userpilot's survey builder allows for extensive customization, which is beneficial for gathering detailed user feedback.
- G2 users highlight that HelpHero offers superior behavior-responsive messaging, scoring 9.3 compared to Userpilot's 8.5. Users say that this feature allows for more personalized user experiences, enhancing engagement and retention rates.
- Reviewers mention that Userpilot's account-level analytics score of 8.6 is on par with HelpHero's user-level analytics, but HelpHero's overall analytics capabilities are perceived as more user-friendly. Users report that HelpHero's analytics dashboard is easier to interpret, making data-driven decisions simpler.
- Users on G2 indicate that HelpHero's text bubble walkthroughs score 9.9, outperforming Userpilot's score of 9.0. Reviewers say that HelpHero's walkthroughs are more visually appealing and effective in guiding users through complex processes, enhancing the overall user experience.
Pricing
Entry-Level Pricing
HelpHero
Free 14-Day Trial
$0.00
- Easy & fast setup
- No credit card required
- Access to all standard and advanced features, analytics & integrations
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
HelpHero
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.9
14
8.8
739
Ease of Use
9.4
14
8.6
794
Ease of Setup
9.4
9
8.6
592
Ease of Admin
9.4
9
8.7
337
Quality of Support
9.9
14
9.5
667
Has the product been a good partner in doing business?
9.6
9
9.3
334
Product Direction (% positive)
10.0
14
9.4
754
Features by Category
User Behavior
Not enough data
8.5
40
Not enough data
7.6
38
Not enough data
6.8
37
A/B Testing
Not enough data
6.5
33
Not enough data
6.4
31
Not enough data
8.3
35
Not enough data
7.0
30
Visitor Information
Not enough data
8.9
36
Not enough data
8.2
34
Agentic AI - Session Replay
Not enough data
5.2
7
User Analysis
Not enough data
8.9
541
8.5
9
8.1
550
User Support
8.8
8
8.7
565
Not enough data
7.8
473
9.3
7
8.4
499
Walkthrough Type
9.1
9
8.2
495
9.9
13
8.9
541
Platform Basics - Digital Adoption Platform
Not enough data
8.4
96
Not enough data
8.9
102
Analytics - Digital Adoption Platform
Not enough data
8.6
99
Functions - Digital Adoption Platform
Not enough data
8.8
95
Not enough data
9.1
99
Agentic AI - Digital Adoption Platform
Not enough data
7.7
47
Product Analytics
Not enough data
8.6
269
Not enough data
8.6
274
Not enough data
8.6
273
Not enough data
8.2
266
Not enough data
7.7
250
Not enough data
7.8
244
Not enough data
7.5
241
Not enough data
7.4
248
Agentic AI - Product Analytics
Not enough data
6.7
36
Not enough data
6.7
36
Not enough data
7.0
36
Not enough data
6.9
36
Survey Management
Not enough data
8.5
222
Not enough data
8.6
220
Not enough data
8.2
219
Not enough data
7.5
212
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
222
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
210
Not enough data
7.2
193
Not enough data
8.1
208
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
6.8
21
Not enough data
6.7
21
Not enough data
7.1
21
Categories
Categories
Shared Categories
HelpHero and Userpilot are categorized as Digital Adoption Platform
Unique Categories
HelpHero has no unique categories
Reviews
Reviewers' Company Size
HelpHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.9%
Financial Services
11.1%
Marketing and Advertising
5.6%
Internet
5.6%
Information Technology and Services
5.6%
Other
33.3%
Computer Software
37.7%
Information Technology and Services
15.9%
Financial Services
5.8%
Internet
4.5%
Marketing and Advertising
3.1%
Other
33.0%
Discussions
HelpHero has no discussions with answers
Userpilot has no discussions with answers
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