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Compare HappyFox Help Desk and Web+Center 
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At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
Free for 2 techs or licensed
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansWeb+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HappyFox Help Desk excels in ticket creation user experience with a score of 9.1, while Web+Center falls short at 7.9. Reviewers mention that HappyFox's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers mention that HappyFox Help Desk offers superior SLA Management with a score of 8.7 compared to Web+Center's 6.7. Users say that the ability to set and track SLAs effectively is a significant advantage for maintaining service quality.
- G2 users highlight the ease of use of HappyFox Help Desk, scoring 9.2, while Web+Center's score of 8.5 indicates a less user-friendly experience. Reviewers say that HappyFox's straightforward navigation contributes to a smoother onboarding process for new users.
- Users on G2 report that HappyFox Help Desk provides better ticket response user experience (9.1) compared to Web+Center (8.0). Reviewers mention that the quick response times and automated features in HappyFox enhance customer satisfaction.
- Reviewers mention that Web+Center shines in integration capabilities, scoring a perfect 10.0, while HappyFox Help Desk scores 8.7. Users say that the extensive integration options in Web+Center allow for seamless connectivity with other tools, which is crucial for their workflows.
- Users report that HappyFox Help Desk has a more robust customer support quality with a score of 9.1, compared to Web+Center's 9.2. However, reviewers mention that both platforms provide excellent support, but HappyFox's proactive engagement features stand out for users seeking assistance.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
HappyFox Help Desk
Free Trial is available
Web+Center
Free Trial is available
Ratings
Meets Requirements
8.8
126
9.0
21
Ease of Use
9.3
127
8.5
21
Ease of Setup
8.9
96
8.5
13
Ease of Admin
9.0
95
9.2
13
Quality of Support
9.1
120
9.2
20
Has the product been a good partner in doing business?
9.2
91
8.9
11
Product Direction (% positive)
9.0
125
8.9
21
Features by Category
Ticket and Case Management
9.2
69
|
Verified
7.9
18
|
Verified
9.1
68
|
Verified
8.0
18
|
Verified
8.8
62
|
Verified
7.8
15
|
Verified
8.9
64
|
Verified
8.2
16
8.8
47
|
Verified
6.7
5
8.4
60
|
Verified
7.7
14
8.9
58
|
Verified
8.0
15
8.5
18
|
Verified
7.6
11
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
8.1
15
|
Verified
9.0
60
|
Verified
8.3
12
|
Verified
8.5
25
|
Verified
8.1
6
8.6
23
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Platform
7.3
28
|
Verified
8.5
9
|
Verified
8.3
51
|
Verified
9.2
11
|
Verified
8.7
45
|
Verified
9.4
11
|
Verified
8.8
28
|
Verified
10.0
5
|
Verified
8.2
58
|
Verified
7.6
13
|
Verified
8.4
55
|
Verified
7.4
14
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
25
Not enough data
8.9
23
Not enough data
6.7
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Web+Center are categorized as Help Desk
Unique Categories
HappyFox Help Desk is categorized as Shared Inbox, Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, and Customer Self-Service
Web+Center is categorized as Service Desk
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Web+Center has no discussions with answers
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