Compare GrooveHQ and Kustomer 
At a Glance
Market Segments
Small-Business (77.3% of reviews)
Mid-Market (65.9% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
Contact Us
GrooveHQ
Star Rating
(195)4.6 out of 5
Market Segments
Small-Business (77.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansKustomer
Star Rating
(553)4.4 out of 5
Market Segments
Mid-Market (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about KustomerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GrooveHQ excels in ease of use, with users highlighting its intuitive interface and helpful reminders that ensure no customer interactions slip through the cracks. One user mentioned, "Nothing slips through the cracks - it's always reminding me to follow up," showcasing its effectiveness in managing customer support tasks.
- Users say Kustomer shines in centralized customer information, making it easy to access all relevant data in one view. Reviewers appreciate the user-friendly interface, with one stating, "I love having all customer information centralized in one view," which enhances their daily workflow.
- According to verified reviews, GrooveHQ offers a quick implementation process, with users praising its straightforward setup. One reviewer noted, "If there is an issue within the program, the customer support is always really helpful, and are really responsive," indicating a supportive onboarding experience.
- Reviewers mention that Kustomer provides a robust customer support experience, with many users highlighting the professionalism of the support team. One user remarked, "The customer support is also very professional," which is crucial for businesses relying on timely assistance.
- G2 reviewers report that while GrooveHQ has a strong focus on small businesses, Kustomer is better suited for mid-market companies, as evidenced by its higher percentage of reviews from that segment. This distinction may influence which product is a better fit depending on the size and needs of the organization.
- Users say that Kustomer's integration capabilities are a significant advantage, particularly with applications like Shopify. One reviewer noted, "It was implemented easily with our other applications," highlighting its flexibility and adaptability in diverse business environments.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Free Trial
GrooveHQ
Free Trial is available
Kustomer
Free Trial is available
Ratings
Meets Requirements
8.9
161
8.9
406
Ease of Use
9.4
161
8.8
421
Ease of Setup
9.4
83
8.7
231
Ease of Admin
9.3
78
8.2
154
Quality of Support
9.2
149
9.0
387
Has the product been a good partner in doing business?
9.1
75
8.8
150
Product Direction (% positive)
8.7
150
8.8
392
Features by Category
Ticket and Case Management
9.3
74
|
Verified
9.2
185
|
Verified
9.3
78
|
Verified
9.1
193
|
Verified
8.9
78
|
Verified
8.9
196
|
Verified
9.0
69
|
Verified
8.9
188
|
Verified
8.7
44
|
Verified
8.9
165
|
Verified
8.8
79
|
Verified
8.9
182
|
Verified
9.2
75
|
Verified
9.2
183
|
Verified
8.5
55
9.2
186
|
Verified
Generative AI
8.5
13
7.9
51
8.6
12
8.4
51
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
Feature Not Available
8.9
166
|
Verified
9.3
73
|
Verified
9.2
195
|
Verified
8.4
40
9.1
167
|
Verified
8.2
39
|
Verified
8.4
165
|
Verified
7.8
26
|
Verified
8.7
154
Platform
7.2
47
|
Verified
8.0
83
8.1
66
|
Verified
8.8
173
|
Verified
8.8
67
|
Verified
9.2
124
|
Verified
8.9
51
|
Verified
9.0
127
|
Verified
7.8
67
|
Verified
8.4
162
|
Verified
8.2
70
|
Verified
8.5
158
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
187
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
87
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.3
157
Not enough data
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
Not enough data
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Communication
Not enough data
8.9
156
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
9.0
145
|
Verified
Not enough data
8.8
134
|
Verified
Not enough data
8.1
84
Internal Use
8.1
66
|
Verified
8.8
173
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
8.2
90
Not enough data
8.8
152
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
9.0
174
|
Verified
Generative AI
8.8
10
8.3
33
Self-Service Experience
8.7
50
8.8
90
8.8
47
8.7
86
Feature Not Available
8.6
67
7.8
30
8.3
50
8.9
38
8.6
54
Self-Service Platform
8.5
40
9.0
58
8.4
38
8.9
59
8.4
21
8.5
53
8.7
38
9.0
57
Agentic AI - Customer Self-Service
Not enough data
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
45
Not enough data
9.5(won by default)
46
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.1(won by default)
43
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
42
Not enough data
9.3(won by default)
42
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
46
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
Not enough data
8.1
36
Not enough data
8.3
36
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.7
9
Automation
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Kustomer are categorized as Help Desk and Customer Self-Service
Unique Categories
GrooveHQ is categorized as Shared Inbox
Kustomer is categorized as AI Customer Support Agents, AI Agents For Business Operations, Digital Customer Service Platforms, Conversational Support, Live Chat, and Social Customer Service
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Consumer Services
13.7%
Retail
11.1%
Health, Wellness and Fitness
5.9%
Apparel & Fashion
5.9%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
GrooveHQ has no discussions with answers
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
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